Longchamp Return Policy

If you’ve ever bought something that didn’t quite work out, you know how important a good return policy is. Understanding the Longchamp return policy is key to shopping with confidence, whether you love their classic Le Pliage bags or their stylish ready-to-wear. This guide breaks down everything you need to know about returning items to Longchamp, making the process simple and stress-free.

We’ll cover the timeframes, condition requirements, and step-by-step instructions for both online and in-store returns. You’ll also learn about exchanges, refund timelines, and what to do with international orders. Let’s get started.

The core Longchamp return policy allows you to return items within 30 days of receipt for a full refund to your original payment method. The items must be in new, unused, and resalable condition with all original tags and packaging attached. This policy applies to purchases made directly from Longchamp boutiques, the Longchamp official website, and their phone orders.

Key Conditions and Requirements

Before you initiate a return, make sure your item meets these critera. Longchamp is quite strict about the condition, as you’d expect for a luxury brand.

Time Limit: You have 30 days from the date you received the package. The clock starts ticking the day the delivery service marks it as delivered.
Item Condition: The product must be unworn, unused, and in its original state. There should be no signs of wear, scratches, or damage.
Tags and Packaging: All Longchamp tags, labels, protective covers (like the dust bag), and original boxes must be included. If the item came with a authenticity card or care booklet, include that too.
Proof of Purchase: You must include the original invoice or packing slip that came with your order. If you lost it, contact customer service before sending anything back.
Final Sale Items: Some items cannot be returned. This is clearly marked on the product page online or the receipt in-store. Typically, personalized items, made-to-order products, and certain sale items are final sale.

What Items Are Non-Returnable?

It’s crucial to check if your item falls under the non-returnable category. Trying to return these will likely result in your package being sent back to you.

Products marked as “Final Sale” or “Non-exchangeable, non-refundable.”
Any item that has been personalized, monogrammed, or altered.
Items that show any signs of use, wear, or damage not present at the time of delivery.
Products returned without their full original packaging and tags.
Gift cards and store credit vouchers.

Step-by-Step Return Process for Online Orders

Returning an item you bought from the Longchamp website is straightforward if you follow these steps.

Step 1: Initiate Your Return Online

Go to the Longchamp website and navigate to the “Returns & Exchanges” section, often found in the footer or your account page. You’ll need your order number and the email address used for the purchase. Fill out the online return form to generate a return authorization and a prepaid shipping label.

Step 2: Prepare Your Package

Carefully place the item back into its original Longchamp box along with all tags, dust bags, and accessories. Include the original invoice or a copy of it. Seal the box securely. Attach the provided return label clearly on the outside, covering any old labels.

Step 3: Ship the Package

Drop off the package at the designated carrier location (like UPS or DHL). Always get a drop-off receipt with a tracking number for your records. This is your proof that you returned the item on time.

Step 4: Wait for Processing and Refund

Once Longchamp receives your return, their quality control team will inspect it. This process usually takes 5-10 business days. After approval, your refund will be processed back to your original payment method. The time it takes for the refund to appear on your statement depends on your bank or card issuer.

How to Return an In-Store Purchase

You can also return items bought in a physical Longchamp boutique. The rules are the same, but the process is a bit more personal.

Bring the item, with all its original packaging and tags, to any Longchamp boutique. You do not need to return it to the exact same store.
Present your original sales receipt. This is very important, as most stores cannot process a return without it.
A store associate will inspect the item. If everything is in order, they will process your refund immediately to your original payment method, or you can choose an exchange.

Note that some boutiques may have slightly different procedures, so it’s never a bad idea to call ahead if your unsure.

International Return Policy

If you ordered from a Longchamp website that ships to your country but is based in another (e.g., ordering from Longchamp UK to the US), you are still covered by the 30-day return policy. However, there are extra considerations.

Customs Duties: You are responsible for any customs duties or taxes incurred on the original shipment. These are typically not refundable by Longchamp.
Return Shipping: You may need to cover the cost of international return shipping yourself, unless the return is due to a Longchamp error (wrong or defective item). The online return portal will specify any costs.
Processing Time: International returns take longer due to transit and customs clearance. Allow extra time for the refund to be processed after they receive the package.

Longchamp Exchange Policy

Sometimes, you just need a different size or color. Longchamp’s exchange policy is generally handled as a return and a new purchase.

The most reliable method is to process a return for a refund and then place a new order for the desired item. This ensures you get the correct product and that your refund is handled efficiently. In physical boutiques, associates can often do a direct exchange if the item is in stock, provided you have your receipt and the item meets return conditions.

For online orders needing an exchange due to a Longchamp error, contact customer service directly. They will provide specific instructions and usually cover the shipping costs for the replacement.

Refund Timeline and Methods

After your return is approved, here’s what to expect:

Credit/Debit Card Refunds: The refund is issued to your card within 5-10 business days of approval. It can then take an additional 3-10 business days for your bank to post the credit to your account.
PayPal Refunds: These are often faster, appearing in your PayPal account within 3-5 business days after Longchamp processes it.
Gift Card Refunds: If you used a gift card, the refund will be re-issued as a new Longchamp e-gift card.
Store Credit: In some cases, if you don’t have the original receipt, a store may offer merchandise credit instead of a cash refund.

Always keep your return tracking number until you see the refund in your account.

What to Do If Your Return is Denied

If Longchamp denies your return, they will usually contact you via email explaining the reason. Common reasons include missed deadline, missing tags, or signs of use.

Your options are:

Review the Reason: Double-check their claim against the policy. If you believe it’s a mistake (e.g., you returned within 30 days), respond to their email with your proof, like your drop-off receipt with date.
Request the Item Back: You can ask them to send the item back to you at your own cost. This is better than forfeiting the item entirely.
Escalate Politely: If communication stalls, you can try contacting customer service by phone for further clarification. Be calm and provide all your documentation.

Tips for a Smooth Longchamp Return Experience

Inspect Immediately: When your package arrives, open it right away and inspect the item thoroughly. This starts the 30-day clock and lets you spot any issues.
Save Everything: Keep the original box, dust bag, tags, and receipt in a safe place until you’re sure you’re keeping the item.
Act Quickly: Don’t wait until day 29 to start your return. Initiate the process as soon as you know you want to return.
Use the Prepaid Label: Always use the official return label from Longchamp if one is provided. Using your own method may void the return or cause delays.
Document Everything: Take photos of the item as you pack it, showing its condition and that all tags are attached. Also, photograph the sealed box with the label. Keep your shipping receipt.

Longchamp Repair and Warranty Services

Separate from returns, Longchamp offers repair services for items that have manufacturing defects or normal wear and tear. This is not part of the return policy but is a valuable service.

If you discover a defect (like a broken zip or stitching flaw) after using the item, contact Longchamp customer service or visit a boutique. They will assess if the issue is covered under their warranty. For repairs due to wear and tear, there is usually a fee. They have skilled artisans who can handle many types of repairs, extending the life of your favorite pieces.

FAQs About Longchamp Returns

Can I return a Longchamp bag without the original box?

It’s strongly recommended to include the original box. While the dust bag is absolutly required, missing the box might lead to a denied return, especially if it’s part of the item’s packaging (like for a gift set). When in doubt, include everything.

How long does a Longchamp refund take?

After they receive your return, allow 5-10 business days for inspection and processing. The refund to your card or PayPal may then take an additional 3-10 business days to appear. Always allow for the full timeframe.

Does Longchamp offer free returns?

For online orders within the same country, Longchamp typically provides a prepaid return label, making the return free for you. For international returns or in-store purchases returned by mail, you might have to pay for return shipping.

Can I return a gift to Longchamp?

Yes, but you will need a proof of purchase. The person who gifted you the item can provide the receipt or order confirmation. Without it, Longchamp may only offer an exchange or store credit at the current selling price, not the original purchase price.

What is Longchamp’s policy on sale items?

Sale items are often marked as final sale, which means they cannot be returned. Always check the product description and your receipt for any “Final Sale” notices before purchasing reduced-price items.

Can I return an online order to a Longchamp store?

Yes, you can return online purchases to a physical Longchamp boutique. Bring the item in its original condition with all packaging and the packing slip/invoice. The refund will be processed to your original payment method.

My returned package got lost in the mail. What now?

This is why the tracking receipt is vital. If the package is lost, you need to file a claim with the shipping carrier using your tracking number. Longchamp is not responsible for returns lost in transit unless you used their provided label and can show it was lost after being scanned into their system.

Understanding the Longchamp return policy takes the worry out of shopping. By following the 30-day window, keeping items pristine with all packaging, and using the correct return method, you can ensure a positive experience. Remember to act promptly, keep your documentation, and don’t hesitate to reach out to their customer service if you have specific questions about your order. With this knowledge, you can shop their collections for that perfect bag, pair of shoes, or accessory, knowing you’re fully protected.