Levi’s Return Policy

If you’ve ever bought a pair of jeans that just didn’t fit right once you got home, you’ll be glad to know about Levi’s return policy. Understanding the rules can save you time and ensure you get the right size or a full refund. This guide breaks down everything you need to know, from time limits to condition requirements.

We’ll cover returns for online orders, in-store purchases, and even final sale items. You’ll learn the simple steps to start a return and what to expect with your refund. Let’s get started.

Levi’s offers a straightforward return policy designed to be customer-friendly. In general, you have 60 days from the date of purchase to return most items for a refund or exchange. The items must be in new, unworn condition with all original tags and packaging attached.

This policy applies to purchases made both online and at Levi’s retail stores in the same country. However, there are some important exceptions and specific procedures to follow depending on where you bought your item.

Key Points of the Policy

Return Window: 60 days from purchase date.
Condition: Unworn, unwashed, with original tags.
Proof of Purchase: Receipt, packing slip, or order confirmation is required.
Refund Method: Refunds are typically issued to the original form of payment.
Exchanges: You can exchange an item in-store or through the online process.

What Can Be Returned?

Most Levi’s products are eligible for return within the 60-day window. This includes jeans, tops, jackets, shorts, and accessories. The key is that the item hasn’t been worn or altered and still has it’s tags.

Some items, like face masks or opened underwear, cannot be returned for hygiene reasons. Always check the product page for specific return restrictions before you buy, especially for non-apparel items.

What Cannot Be Returned?

Items marked “Final Sale” at the time of purchase.
Gift cards (though they may be redeemable for merchandise).
Personalized or customized products.
Used, washed, or damaged items (unless the damage was from the manufacturer).
Items without a valid proof of purchase.

How to Return an Online Order

Returning an item you bought from Levi’s website or app is a simple process. You have two main options: returning by mail or returning directly to a Levi’s store. The mail option is convenient if you don’t live near a store.

Here is a step-by-step guide for a mail return:

Initiate Your Return Online: Go to the Levi’s returns portal. You’ll need your order number and the email address used for the purchase.
Select Items & Reason: Choose the items you want to return from your order and select a reason for the return.
Choose Refund or Exchange: Decide if you want a refund to your original payment method or an exchange for a different size/color.
Print Your Label: A prepaid return shipping label will be generated for you to print. If you can’t print, some locations offer QR code options.
Pack Your Item: Place the item securely in its original packaging, include the original receipt or packing slip, and attach the return label.
Ship It: Drop the package off at the designated carrier (like UPS or USPS). Keep your tracking number until the refund is processed.

In-Store Returns for Online Orders

You can also return online orders to any Levi’s retail store. This is often the fastest way to get your refund. Just bring the item, all original tags, and your packing slip or order confirmation email to the store. The associates will handle the return at the register.

Remember, the store must be in the same region where the order was placed. An online order from the U.S. website generally can’t be returned to a store in Europe, for example.

How to Return an In-Store Purchase

If you bought your Levi’s item at a physical store, you should return it to a store location. Bring the item, the original receipt, and any tags or packaging. The process is usually quick, and you can walk out with an exchange or a refund on the spot.

If you lost your receipt, some stores may be able to look up your purchase if you used a credit card or signed up for their loyalty program. However, a receipt is always the best way to guarantee a smooth return.

Understanding Refunds and Processing Times

Once your return is received and inspected, Levi’s will process your refund. The time it takes for the money to appear in your account depends on the payment method and how you returned the item.

Refund Timelines

Credit/Debit Card: 5-10 business days after the return is processed.
PayPal: 3-5 business days after processing.
Levi’s Gift Card: Usually issued within 24 hours of processing.
Store Credit: Often provided immediately for in-store returns.

For mail returns, remember to account for the shipping time back to the warehouse. It can take a week or more for the package to arrive before the inspection and refund process even begins.

What If My Refund Is Late?

If it’s been more than 10 business days since your return was processed and you haven’t seen the refund, contact Levi’s Customer Service. Have your return tracking number and order details ready. Sometimes banks can take a few extra days to post the credit, so check with them too.

Exchanges Made Simple

Need a different size or color? Exchanges are easy. The fastest method is to do an in-store exchange. You bring the item back, and you can immediately pick out the correct size.

For online exchanges, you typically need to process a return for the original item and then place a new order for the item you want. Some regions might offer a direct exchange option through the returns portal, which simplifies the process.

Special Cases and Exceptions

Final Sale Items

Items marked “Final Sale” cannot be returned or exchanged. This is clearly stated on the product page and in your cart before checkout. Final sale items are often deeply discounted, so be very sure of your size and style before purchasing.

International Returns

Return policies vary by country. If you ordered from a Levi’s website for a different country than your own, you usually must return it to that country. This often means international shipping costs, which may not be covered by Levi’s. Always review the policy on the specific country’s website where you made the purchase.

Returns Without a Receipt

Without a receipt, your options are limited. At a store’s discretion, you may be offered the current selling price as store credit. This price could be lower than what you originally paid, especially if the item is now on sale. Having your receipt is always the best practice.

Tips for a Smooth Return Experience

Keep the Tags On: Never remove the tags until you’re certain you’re keeping the item.
Save All Packaging: Keep the original bag, box, or tags for at least the return period.
Act Quickly: Don’t wait until day 59 to start your return. Mail returns take extra time.
Inspect Items Promptly: Try on online orders as soon as they arrive to ensure you have time to return.
Understand Sale Items: Regular sale items can be returned, but “Final Sale” cannot.

Levi’s Warranty and Quality Issues

Levi’s stands behind the quality of their products. If you receive an item with a manufacturing defect (like a broken zipper or a seam that unravels immediately), you can return it even after the 60-day window for a quality evaluation.

Contact Customer Service to report the issue. They will likely ask for photos and details. If it’s confirmed to be a defect, they’ll provide instructions for a return and replacement or refund.

FAQs About Levi’s Returns

How long do I have to return something to Levi’s?

You have 60 days from the purchase date to return most items for a refund or exchange.

Can I return Levi’s items to any store?

You can return online orders to any Levi’s retail store in the same country. In-store purchases should be returned to a store, preferably the one where you bought it.

Does Levi’s offer free return shipping?

Levi’s often provides a prepaid return label for online orders within the return window. Check the current policy on their website, as this can sometimes change.

What if my Levi’s jeans don’t fit after I wash them?

Unfortunately, items that have been worn or washed are not eligible for return under the standard policy. This is considered normal wear and not a defect. It’s important to ensure the fit is correct before the first wash.

Can I return a gift I received?

Yes, but you’ll need a gift receipt. With a gift receipt, you can return the item for store credit. Without any receipt, the return is at the store’s discretion for the current price.

How do I return something bought from another retailer?

Items purchased from department stores like Macy’s or from websites like Amazon must be returned to that original retailer. Their return policy, not Levi’s, will apply.

Contacting Customer Service

If you have a unique situation or questions about your specific return, Levi’s Customer Service team can help. You can contact them through the help section on the Levi’s website, often via phone, email, or live chat. Have your order number and details ready for faster service.

Knowing the details of Levi’s return policy takes the stress out of shopping. You can buy with confidence, knowing you have a clear path if something isn’t quite right. Just remember the 60-day window, keep those tags on, and hold onto your receipt. With these tips, you’ll handle any return smoothly and get back to enjoying your perfect pair of jeans.