If you’ve ever bought makeup that didn’t quite work out, you know how important a good return policy is. Understanding the Laura Geller return policy can save you time and give you peace of mind for your next purchase. This guide breaks down everything you need to know, from time limits to condition requirements, so you can shop with confidence.
Laura Geller Return Policy
The core Laura Geller return policy is designed to be customer-friendly. In most cases, you can send back new, gently used, or even opened products if you’re not completely satisfied. They offer a full refund to your original payment method for items returned within their specified window.
It’s important to note that policies can differ slightly depending on where you made your purchase. The rules for items bought directly from the Laura Geller website are not always the same as those for products bought from other retailers.
Key Points of the Standard Policy
Here are the most critical elements to remember:
- Return Window: You typically have 30 days from the date your order was delivered to initiate a return.
- Condition: Items must be in new or gently used condition. Excessive use may result in a denied refund.
- Proof of Purchase: You must include your original packing slip or order number.
- Refund Method: Refunds are issued to the original form of payment. Processing can take 1-2 billing cycles after the return is received.
- Shipping Costs: Original shipping fees are usually non-refundable unless the return is due to a company error.
What Can Be Returned?
Laura Geller accepts returns on a wide range of products. This includes foundations, blushes, eyeshadow palettes, brushes, and skincare items. Even if you’ve opened the product to try it, you can generally still return it.
However, there are some exceptions. For hygiene reasons, certain items like makeup sponges or applicators that come in direct contact with skin may be final sale if the seal is broken. Always check the product page for specific warnings.
What Cannot Be Returned?
To avoid disappointment, be aware of these common non-returnable items:
- Products purchased from unauthorized third-party sellers.
- Items that are damaged due to customer misuse or negligence.
- Products that have been used excessively (beyond a reasonable trial).
- Gift cards or e-gift cards, as these are considered final sale.
- Any item not purchased directly from laurageller.com, which must be returned to the original store.
How to Start a Return (Step-by-Step)
Returning an item to Laura Geller is a straightforward process. Follow these steps to ensure your return is processed quickly.
Step 1: Gather Your Information
You will need your order number and the email address used to place the order. This information is found on your confirmation email or packing slip.
Step 2: Initiate the Return Online
Visit the Laura Geller website and go to the Returns & Exchanges page. Enter your order number and email address to begin. The system will guide you through selecting the items you wish to return.
Step 3: Print Your Return Label
Once your return is authorized, you will receive a prepaid return shipping label via email. Print this label. You will need to attach it securely to the outside of your return package.
Step 4: Pack Your Items Securely
Place the items you are returning in a sturdy box. Include the original packing slip or a note with your order number inside the box. It’s a good idea to use protective wrapping to prevent damage in transit.
Step 5: Ship the Package
Drop off your sealed package at the designated carrier location (usually USPS or UPS). Be sure to get a drop-off receipt for your records, as this serves as your proof of return.
Returning Items to a Retail Store
If you bought your Laura Geller product at a store like Ulta or QVC, you cannot return it to the Laura Geller website. You must follow the return policy of the specific retailer where the purchase was made.
- Ulta: Ulta has its own 60-day return policy for most items, with or without a receipt. Bring the item and your receipt to any Ulta store.
- QVC: QVC offers a 30-day return policy and often provides a prepaid return label. You must contact QVC customer service directly.
- Other Retailers: Always check the store’s website for their specific return guidelines before attempting a return.
International Returns
For customers outside the United States, the return process involves a few extra steps. International returns are typically accepted, but you are responsible for any customs duties, taxes, and return shipping costs. The refund will be issued in U.S. Dollars, and currency fluctuations may affect the final amount credited to your account.
Contact Laura Geller customer service before sending an international return to get specific instructions and to avoid any unexpected fees.
Exchanges vs. Refunds
Laura Geller’s primary process is for refunds rather than direct exchanges. If you want a different shade or product, the simplest method is to return the original item for a refund and then place a new order for the item you want.
This ensures you get the correct product and can take advantage of any current promotions on the website. It also speeds up the process, as a new order ships immediately, while an exchange might take longer to process.
Damaged or Defective Items
If your order arrives damaged or you receive a defective product, contact Laura Geller customer service immediately. Do not initiate a standard return. They will likely send a replacement product at no cost to you and may provide a prepaid label to return the damaged item.
Have your order number ready and, if possible, photos of the damaged product and packaging. This helps the customer service team resolve the issue faster for you.
Tracking Your Return and Refund
After you ship your return, you can track the package using the tracking number on your drop-off receipt. Laura Geller will also send you an email notification once they receive and process your return.
Refunds usually appear in your account within 10-14 business days after the return is processed. Remember that it can then take additional time for your bank or credit card company to post the credit, sometimes up to two billing cycles.
Tips for a Smooth Return Experience
- Act Quickly: Don’t wait until the last day of the return window. Initiate the return as soon as you know an item isn’t right.
- Keep Packaging: Hold on to the original box and packing materials until you’re sure you’re keeping the product.
- Document Everything: Take a photo of the items you’re packing and keep your shipping receipt until the refund is complete.
- Read Product Details: Before buying, double-check if an item is marked as “final sale” to avoid surprises.
Contacting Customer Service
If you have any questions or run into problems, Laura Geller’s customer service team is available to help. You can reach them through:
- Email: Use the contact form on their website.
- Phone: Call their customer service line during business hours. The number is listed on the “Contact Us” page.
- Social Media: Sending a direct message on platforms like Instagram or Facebook can also be an effective way to get a quick response.
Frequently Asked Questions (FAQ)
How long does the Laura Geller return process take?
Once your return is received at their warehouse, processing usually takes 5-7 business days. After that, allow 10-14 business days for the refund to appear on your original payment method.
Can I return a Laura Geller product without a receipt?
If you purchased directly from laurageller.com, your order is tied to your email address. You can look up your order online to start the return. For store purchases, policies vary; some stores may offer store credit without a receipt.
Are there any restocking fees?
No, Laura Geller does not charge restocking fees for standard returns within the policy guidelines. The only amount withheld is usually the original cost of shipping.
What is Laura Geller’s return policy on sale items?
Sale items are generally subject to the same return policy as full-price items, unless otherwise specified on the product page. Always check for any special terms during checkout.
Can I return a gift I received?
If you received a gift from the Laura Geller website, you can return it. You will need the order number from the gifter. The refund will typically be issued back to the original purchaser’s payment method, or you may be offered store credit.
What if I miss the 30-day return window?
Returns initiated after 30 days are typically not accepted for a refund. However, it’s worth contacting customer service to explain your situation, as they may make exceptions on a case-by-case basis, possibly offering store credit instead of a cash refund.
Do I need to include the free gifts or samples with my return?
No, you do not need to return any complimentary gifts, samples, or bonus items that came with your order. You only need to send back the products you are dissatisfied with and are requesting a refund for.
Knowing the details of the Laura Geller return policy makes shopping for their makeup much less stressful. You can try new colors and formulas with the knowledge that if something isn’t perfect, you have options. Always remember to check the policy at the time of purchase, as details can occasionally be updated, and keep your receipts safe. With this information, you’re ready to shop smartly and beautifully.