Lands End Return Policy

If you’re thinking about making a purchase from Lands’ End, understanding the Lands End return policy is a smart first step. It’s a policy designed to give you confidence and flexibility, ensuring you’re happy with your order. Knowing the details can make the whole process smooth and stress-free, whether you’re shopping for classic clothing, cozy home items, or gear for an adventure.

This guide will walk you through everything you need to know. We’ll cover how long you have to return items, what condition they need to be in, and the different ways you can send them back. You’ll also learn about any potential fees and how refunds are processed. Let’s get started so you can shop with total peace of mind.

The core of the Lands End return policy is its famous guarantee. They stand behind the quality of their products and want you to be satisfied. This means you can return items that don’t meet your expectations, even if you’ve worn them or washed them. It’s one of the most customer-friendly policies in retail.

Here are the key pillars of their policy:

Timeframe: You have a generous window to decide if an item is right for you.
Condition: Items should be returned in good, clean condition.
Methods: Multiple easy options for sending returns back.
Refunds: Refunds are issued to your original payment method.

How Long Do You Have to Return an Item?

You have a full year to return most items to Lands’ End. This 365-day return window applies to purchases made directly from Lands’ End, including online, via catalog, or in their retail stores. It gives you ample time to truly test an item through multiple seasons and wears.

There are a few exceptions to be aware of. Final sale items, which are clearly marked, cannot be returned. Additionally, for items purchased from third-party retailers (like Kohl’s), you must follow that specific store’s return policy, not the standard Lands’ End one.

What Condition Must Items Be In?

The policy is lenient but does have some common-sense guidelines. Items should be in good, clean, and resalable condition. This generally means:

Tags can be removed.
Items can be worn or washed.
There should be no significant damage, stains, or odors.
All original packaging isn’t always necessary but is helpful for some items.

The spirit of the policy is about satisfaction, not catching you out on technicalities. If you tried a jacket for a weekend and decided it wasn’t warm enough, that’s a valid return. If you wore hiking boots for six months on rough terrain and they’re now worn out, that likely wouldn’t be considered a normal return.

Special Note on Monogrammed and Personalized Items

Due to their custom nature, monogrammed, embroidered, or otherwise personalized items are typically final sale and cannot be returned unless there is a defect in the product itself. Always double-check your order before finalizing personalization.

Step-by-Step Return Instructions

Returning an item is a straightforward process. Here’s how to do it, step by step.

Option 1: Return by Mail (Prepaid Label)

This is the most common method. Lands’ End provides a prepaid return label for your convenience, though a deduction may apply (see fees section below).

Log into your Lands’ End account online and go to “Order History.”
Select the item(s) you wish to return and initiate the return process.
Print the prepaid return shipping label that is generated.
Pack the item securely in any box or reusable mailer. Attach the label clearly on the outside.
Drop the package at any USPS location or schedule a pickup.

Option 2: Return by Mail (On Your Own)

You can choose to return an item without using the prepaid label. This might be preferable if you want to avoid a potential fee.

Pack the item securely with a copy of your packing slip or invoice inside. Write your order number on it if you have it.
Mail it to the Lands’ End return address: Lands’ End Returns, 4 Lands’ End Lane, Dodgeville, WI 53595.
Use a trackable shipping service and keep your receipt until the refund is processed.

Option 3: Return to a Lands’ End Inlet Store

If you live near a Lands’ End Inlet store, you can return items there in person. This is often the fastest way to get a refund. Simply bring the item and your packing slip or order confirmation. The staff will handle the return directly, and your refund will be processed on the spot to your original payment method.

Option 4: Return to Sears or Kohl’s

Lands’ End has partnerships with some Sears and Kohl’s stores. You can return eligible Lands’ End purchases to participating locations. It’s best to call your local store ahead of time to confirm they accept Lands’ End returns and to understand their specific process, as it can vary.

Understanding Return Shipping Fees and Deductions

This is an important part of the policy to note. While returns are free in spirit, there is a common deduction for using their prepaid return label.

$7.95 Return Fee: If you use the free prepaid return shipping label provided by Lands’ End, a $7.95 fee will be deducted from your refund. This covers their cost of shipping.
How to Avoid the Fee: You can avoid this fee by returning the item at a Lands’ End Inlet store or by paying for your own postage and shipping the item back yourself (Option 2 above).
Exchanges: The fee is typically waived if you are processing an exchange for the same item in a different size or color.
Defective Items: If an item is defective or there was an error in your order, contact customer service. They will usually provide a free return label with no deduction.

How and When Will You Get Your Refund?

Once your return is received and processed by the Lands’ End warehouse, your refund is initiated. Processing usually takes 5-10 business days after they receive the package.

Original Payment Method: Refunds are almost always issued back to the original form of payment. If you paid by credit card, it goes back to that card. For PayPal, it returns to your PayPal account.
Gift Cards and Merchandise Credit: If you prefer, you can often choose to receive a merchandise credit or gift card during the online return process, which may be issued faster.
Timeline: After processing, it can take an additional 3-10 business days for the refund to appear on your credit card or bank statement, depending on your financial institution.

You can check the status of your return by logging into your Lands’ End account and viewing your order history. They also usually send email notifications at key stages.

The Lands’ End Exchange Process

If you need a different size or color, an exchange is often simpler than a return and repurchase.

Start the return process online for the item you wish to exchange.
During the process, you will often be given the option to select an exchange.
Choose the new size or color you want. If it’s available, they will ship the new item to you, often with expedited shipping.
You then return the original item using the provided label. The $7.95 fee is usually waived for direct exchanges.

If the exact item is out of stock, you may need to process a return and then place a new order separately.

Returning Gifted Items

Returning a gift is easy, even if you don’t have the original order information.

With a Gift Receipt: If you have the gift receipt, you can return the item by mail or to a store. You will receive a refund in the form of a Lands’ End gift card or merchandise credit.
Without a Gift Receipt: You can still make a return. Contact customer service or visit a store. They can often look up the item and will typically issue a merchandise credit for the item’s current selling price, which you can use on a future purchase.

International Returns

If you are outside the United States, the return process is slightly different. You are still covered by the satisfaction guarantee, but you must use your original postage to ship the item back to the U.S. International customers are responsible for any return shipping costs and customs fees. It’s recommended to contact Lands’ End customer service before sending an international return for specific instructions and the correct return address.

Tips for a Smooth Return Experience

Keep Your Packing Slip: It has all the essential order information and makes processing faster.
Use Trackable Shipping: If you’re paying for postage yourself, always get a tracking number. This protects you if the package gets lost.
Initiate Returns Online: Starting the process in your account creates an RMA (Return Merchandise Authorization) which helps the warehouse quickly identify your package upon arrival.
Check for Promotions: Occasionally, Lands’ End runs promotions where they waive the return fee for a limited time. Keep an eye on their website or emails.

What If Something Goes Wrong?

If your return is delayed, you haven’t received a refund after several weeks, or you have a dispute about the condition of an item, the best course of action is to contact Lands’ End Customer Service directly. They have a reputation for helpful and fair service. Have your order number, return tracking number, and any relevant communication ready when you call or email.

Frequently Asked Questions (FAQ)

Can I return Lands’ End items without the tags?

Yes, you can. Lands’ End allows returns on items that have had the tags removed, as long as the item is in good, clean, and resalable condition. Having the original tags can help, but it’s not a strict requirement.

Does Lands’ End have a return policy for swimwear?

Yes, swimwear can be returned under the standard policy. For hygiene reasons, it must be returned with the hygienic liner intact and unremoved. If that liner has been taken out, the swimwear cannot be accepted for return.

What is the Lands’ End return policy for shoes?

Shoes follow the same one-year, satisfaction guarantee return policy. They should be returned in clean condition, but it’s understood they may have been tried on. As with all items, they shouldn’t show significant wear or damage.

How do I return something to Lands’ End I bought on Amazon?

Items purchased through the Lands’ End store on Amazon must be returned through Amazon’s return system, not directly to Lands’ End. You’ll need to go to “Your Orders” on Amazon and initiate the return there, following Amazon’s specific guidelines and timeframes.

Is there a Lands End return policy time limit?

Yes, the standard time limit is 365 days from purchase for most items. This is one of the most generous return windows available, giving you plenty of time to be sure about your purchase.

Can I return a Lands’ End item to a store?

You can return items to Lands’ End Inlet stores and, in some cases, to participating Sears or Kohl’s locations that have Lands’ End shops. Returns to Inlet stores are free and often result in an immediate refund.

What if my item is defective?

If your item has a manufacturing defect, contact customer service right away. They will arrange a free return and either repair, replace, or refund the item at no cost to you, even if it’s outside the normal return window for satisfaction issues.

Understanding the Lands End return policy empowers you to shop with confidence. Their commitment to satisfaction, reflected in the generous one-year window and flexible conditions, is a standout feature. By following the steps outlined—choosing your return method, being mindful of the potential fee, and keeping your documentation—you can ensure every return or exchange is handled efficiently. So next time you’re considering a purchase from their classic collection, you can do so knowing that your satisfaction is truly guaranteed.