Kith Return Policy

If you’ve ever bought something from Kith and needed to send it back, understanding the Kith return policy is your first step. This guide breaks down everything you need to know to make the process smooth and stress-free.

We’ll cover the time limits, condition requirements, and the steps to initiate a return. Whether you shopped online or in-store, you’ll find clear instructions here. Let’s get started.

The core Kith return policy is designed to be straightforward. You have 14 days from the date of delivery to initiate a return for most items. All returned merchandise must be in its original, unworn, and unwashed condition, with all tags and packaging intact.

This policy applies to purchases made both online and at their retail stores. It’s important to act quickly and ensure the item is in perfect shape. Special rules apply for certain products, which we’ll detail later.

What Items Are Final Sale?

Not everything you buy from Kith can be returned. Knowing what’s final sale can save you time and hassle. Always check the product description before buying, as these items are typically non-returnable.

Footwear that shows any signs of wear or has a damaged box.
Underwear, swimwear, and socks for hygiene reasons.
Any personalized or customized items.
Gift cards and store credit.
Items marked “Final Sale” or “Non-Returnable” on the product page.

Condition Requirements for a Successful Return

Kith is strict about condition. Your return will be rejected if the item doesn’t meet their standards. Follow these guidelines to ensure your return is accepted.

Original Tags: All Kith-branded tags and any manufacturer tags must be attached.
Packaging: Shoes must be returned in the original box, and the box must be in good condition. For apparel, the original garment bag or packaging is preferred.
Unworn & Unwashed: The item must show no signs of wear, washing, or alteration. This means no stains, scuffs, odors, or lint.

What About the Original Payment Method?

Refunds are typically issued to the original form of payment used at purchase. This process can take 7-10 business days after your return is received and inspected. If you used a gift card or store credit, the refund will be reissued as store credit.

Step-by-Step: How to Return an Online Order

Returning an online order is done through Kith’s website. You cannot return online orders to a physical store. Here’s the exact process.

Go to the Kith website and navigate to the “Returns” section or your account page.
Enter your order number and the email address used for the purchase.
Select the item(s) you wish to return and provide a reason for the return.
Review and submit your return request. You’ll recieve a Return Merchandise Authorization (RMA) number via email.
Print the provided prepaid shipping label and securely package the item with all tags and original packaging.
Drop the package off at the designated carrier (usually UPS). Keep your tracking number!

Step-by-Step: How to Return an In-Store Purchase

Items bought at a Kith retail location must be returned to a store, not online. Bring the necessary items with you to ensure a quick transaction.

Locate your nearest Kith store. You can return to any location, not just the one you bought it from.
Bring the item in its original condition, with all tags attached and packaging.
Bring your original receipt or the credit card used for purchase. Digital receipts are usually acceptable.
A store associate will inspect the item and process your refund to the original payment method.

Understanding Exchanges

Kith does not offer direct exchanges through their online system. The most efficient way to “exchange” an item is to process a return for the unwanted item and then place a new order for the correct size or color. This ensures you secure the new item quickly, as popular sizes sell out fast.

For in-store purchases, you may be able to do an immediate exchange if the desired item is in stock at that location. It’s always best to call the store ahead to check availability.

International Return Policy

If you placed an order from outside the United States, the return policy has key differences. You are still subject to the 14-day return window, but you are responsible for all return shipping costs and any applicable customs duties or taxes.

You must also initiate the return through the Kith website to get an RMA label. The international return process can take longer for the package to be received and inspected. Refunds for international orders are issued to the original payment method, minus any original shipping charges which are non-refundable.

Kith Treats Program Returns

Items from the weekly Kith Treats release (like special apparel drops) often have unique return policies. These are frequently marked as “Final Sale” or have a shortened return window. It is absolutely crucial to read the product details on the Monday release page before purchasing a Treats item, as the standard policy may not apply.

What to Do If Your Return is Denied

If Kith rejects your return, they will email you with a reason. The item will be shipped back to you at your cost. Common reasons for denial include missing tags, worn items, or passing the 14-day window. If you believe there was an error, you can contact customer service with your RMA number for clarification. Having photos of the item’s condition before you shipped it can be helpful in a dispute.

Tips for a Hassle-Free Kith Return

Inspect items immediately upon delivery. Don’t remove tags until you’re sure you’re keeping it.
Initiate your return as soon as you know you don’t want the item. The 14 days goes by quickly.
Use the provided prepaid label for online returns and keep your tracking receipt.
For high-value items, consider using a carrier that provides insurance and a detailed drop-off receipt.
Always double-check that you’ve included everything in the return package.

Kith’s Warranty and Defective Items

The standard return policy covers change-of-mind returns. For items that arrive defective or damaged, you should contact Kith Customer Service immediately. They will provide instructions, which may include sending photos of the defect. For genuine manufacturing flaws, they will often cover return shipping and offer a replacement, refund, or store credit, even outside the standard 14-day window.

How Long Do Refunds Take?

Once Kith receives your return, allow 5-7 business days for inspection. After approval, the refund to your original payment method will be processed. It can then take an additional 3-5 business days for the refund to appear on your bank or credit card statement. In total, expect a timeline of 10-14 business days from when you drop off the package.

Frequently Asked Questions (FAQ)

Can I return Kith shoes if I tried them on?

You can try shoes on indoors on a clean surface, but if there are any marks on the soles or the box is damaged, the return will likely be denied. The shoes must look brand new.

What is Kith’s return policy for sale items?

Unless explicitly marked “Final Sale,” sale items are typically subject to the same standard 14-day return policy. Always verify the product page for any special notes.

Does Kith offer free returns?

For online orders within the U.S., Kith provides a prepaid return shipping label, making returns free for the customer. International customers and those returning in-store purchases do not pay return shipping.

How do I contact Kith about a return?

The best way is through the email form on their website’s “Contact Us” page. Have your order number and RMA number ready. Response times can vary, especially during busy launch periods.

Can I return a gift to Kith?

Gifts without a receipt can usually be returned for store credit at the current selling price. The standard condition rules still apply strictly. It’s best to have the gift receipt for a smoother process.

What if I lost my Kith receipt?

For online orders, you can look up your order in your account or via email. For in-store purchases, if you used a credit card, the store can often look up the transaction. Without any proof, returns are typically offered as store credit at the lowest recent selling price, if accepted.

Are Kith accessories returnable?

Most accessories like hats, bags, and non-jewelry items can be returned if they are in new condition with all protective packaging. As always, check for “Final Sale” designations first.

Understanding the Kith return policy helps you shop with confidence. Remember the key points: the 14-day window, the strict condition requirements, and the difference between online and in-store procedures. By following the steps outlined and paying attention to final sale items, you can ensure a positive experience, whether you’re keeping your purchase or sending it back.