If you’ve ordered sneakers from Kicks Crew and need to make a return, understanding the Kicks Crew return policy is your first step. This guide breaks down everything you need to know, from eligibility rules to the step-by-step process, so you can handle your return with confidence.
Returns are a normal part of online shopping, especially for items like shoes where fit is crucial. Kicks Crew has a structured policy designed to handle returns fairly for both the customer and the company. We’ll explain the conditions, timelines, and costs involved to ensure there are no surprises.
Kicks Crew Return Policy
The core Kicks Crew return policy allows for returns within 14 days of you receiving the item. However, it’s not a blanket approval for any reason. The policy is designed for items that are unworn, in their original condition, and with all tags and packaging intact.
It’s essential to initiate the return process within this two-week window. The clock starts ticking from the day the delivery is confirmed at your address. Waiting too long is one of the most common reasons for a return to be denied.
What Items Are Eligible for Return?
Not every purchase can be sent back. To qualify, your item must meet strict criteria.
- The sneakers must be completely unworn. This means no trying them on on outdoor surfaces, not even for a quick photo.
- All original tags, labels, and stickers must be attached and undamaged.
- The shoebox is considered part of the product. It must be in its original, unmarked, and undamaged state.
- The item must be in the same condition as when it was shipped to you, with no alterations or cleaning attempts.
What Items Are NOT Eligible for Return?
Knowing what you can’t return is just as important. Here are the key exclusions.
- Any item marked as “Final Sale” or “Non-Returnable” on the product page at the time of purchase.
- Sneakers that show any signs of wear, including scuffs, dirt, or creasing on the soles or upper material.
- Items purchased during special sales events, unless otherwise stated.
- Products that are missing the original box, or where the box is damaged.
- Accessories or apparel that have had tags removed.
The 14-Day Return Window Explained
The 14-day period is firm. You must both request the return authorization and have the package postmarked by the shipping carrier within 14 days of delivery. We recommend starting the process as soon as you know you want to return to avoid any last-minute issues.
Condition Requirements in Detail
“Original condition” is the key phrase. Kicks Crew specialists inspect returns carefully. They will check for:
- Sole cleanliness: Absolutely no marks or dust from indoor or outdoor surfaces.
- Upper material: No wrinkles, stains, or stretching from trying on.
- Insoles: Must be perfectly flat and untouched.
- Packaging: All tissue paper, cardboard inserts, and plastic wraps should be included if they came with the shoes originally.
Step-by-Step Return Process
Following the correct process is crucial for a smooth and successful return. Skipping steps can lead to delays or rejection.
Step 1: Initiate Your Return Request
Do not simply mail the shoes back. You must first get authorization.
- Log into your Kicks Crew account on their website.
- Navigate to “My Orders” or your order history.
- Find the specific order containing the item you wish to return.
- Click on “Return” or “Request Return” for that item.
- Select your reason for the return from the dropdown menu provided.
Step 2: Wait for Authorization & Instructions
After submitting your request, Kicks Crew’s team will review it. This usually takes 1-2 business days. Once approved, they will send you a Return Merchandise Authorization (RMA) number and detailed instructions to your email. Do not ship anything without this RMA number.
Step 3: Package the Item Securely
Repackage the sneakers exactly as you received them. Place them back in the original shoebox, and place that box inside a protective shipping box. It’s a good idea to use the original shipping box if you still have it. Include a copy of the return authorization email or the provided return slip inside the package.
Step 4: Ship the Package
Take the securely packaged item to a post office or shipping carrier. You are responsible for the return shipping costs unless the return is due to a Kicks Crew error (like a wrong item shipped). Ensure you get a tracking number and a proof of postage receipt. The package must be postmarked within the 14-day window.
Step 5: Track and Wait for Processing
Use your tracking number to monitor the return’s journey. Once delivered to Kicks Crew’s warehouse, the inspection process begins. This can take 5-10 business days after they receive it. You will be notified via email about the outcome.
Refunds and Restocking Fees
Understanding the financial aspect is key. Here’s what happens with your money after a approved return.
Refund Timeline
After your return is approved, Kicks Crew will process your refund. The time it takes for the money to appear in your account depends on your payment method.
- Credit/Debit Cards: 5-10 business days after processing.
- PayPal: 3-5 business days after processing.
- Other payment methods: Timelines may vary.
Note that your bank or card issuer may need additional days to post the refund to your account after they recieve it.
Restocking Fee Explained
Kicks Crew charges a restocking fee for most returns. This fee is typically a percentage of the item’s purchase price and is deducted from your refund total. The fee helps cover the costs of processing, inspecting, and restocking the item. The exact amount should be listed in your return authorization email, so review it carefully.
What Costs Are Non-Refundable?
Be aware that you will not get a full 100% refund of what you paid at checkout. The following are usually deducted:
- The restocking fee.
- The original shipping cost you paid (if any).
- The cost of return shipping you paid to send the item back.
Your refund will be for the item’s price only, minus these deductions.
Exchanges and Size Swaps
Kicks Crew’s policy primarily focuses on returns for refunds. Direct exchanges for a different size or color can be complicated due to their inventory system.
How to Request a Different Size
The standard method for getting a different size is a two-step process:
- Process a return for refund for the original item following all steps above.
- Once the return is initiated (or after you receive the refund), place a new order for the correct size.
This is recommended because it ensures you secure the correct size before it sells out. Inventory changes quickly, and waiting for a direct exchange could mean missing out.
Contacting Customer Service for Options
In some cases, you can contact customer service to inquire about a direct exchange. They may be able to assist if inventory allows, but it is not guaranteed. Always have your order number and RMA number ready if you call or email.
International Returns
If you are located outside of the United States, the return process involves additional considerations.
Customs and Duties
For international returns, you are responsible for any customs declarations and duties associated with sending the package back. Mark the package as “Returned Goods” on the customs form to potentially reduce fees. Note that any original import duties or taxes you paid are often refundable, but you must contact your local customs authority to start that separate process.
Extended Shipping Times
International shipping can take several weeks. The 14-day return clock still starts from your delivery date, but the transit time back to the warehouse is understood to be longer. Use a tracked and insured service for your protection.
Common Issues and How to Avoid Them
Here are frequent problems customers encounter and tips to prevent them.
Damaged Shoebox Returns
The shoebox is part of the collectible product for many sneakerheads. If the box arrives damaged from Kicks Crew, document it immediately with photos and contact customer service before starting a return. If you damage the box yourself, the return may be rejected.
Missing the Return Window
Set a reminder as soon as your shoes arrive. Fourteen days passes quickly. If you miss the window, your only option is to contact customer service, but approval for a late return is very unlikely.
Returning Without Authorization
Never send shoes back without an RMA number. Packages without an RMA are very difficult to process and may get lost in the warehouse, leaving you without shoes and without a refund.
Tips for a Smooth Return Experience
- Inspect items immediately upon delivery. Try on shoes on a clean, carpeted surface if you must test fit.
- Keep all packaging until you are sure you are keeping the item.
- Take clear photos of the shoes and the shoebox before you ship them back, for your records.
- Purchase shipping insurance for the return package if the shoes are high-value.
- Read the product listing carefully before buying, noting any “Final Sale” designations.
Frequently Asked Questions (FAQ)
How long does a Kicks Crew refund take?
After they receive and approve your return, processing takes 5-10 business days. The refund then needs to post to your original payment method, which can take several more days with your bank.
Can I return worn shoes to Kicks Crew?
No. The Kicks Crew return policy explicitly states items must be unworn and in original condition. Any signs of wear will result in the return being rejected and the shoes sent back to you.
What is the Kicks Crew return policy for wrong items?
If Kicks Crew sent you the incorrect item or a defective product, contact their customer service immediately. In these cases, they typically cover return shipping costs and may expedite the correct item to you.
Does Kicks Crew accept returns on sale items?
Generally, items purchased during a sale are considered final sale unless otherwise stated. Always check the product description for any special return conditions before buying discounted items.
Where do I send my Kicks Crew return?
The return address will be provided in your return authorization email. Do not send returns to the address on the original shipping label, as it may not be the correct facility for returns.
Can I cancel my Kicks Crew order?
You can request a cancellation if the order has not yet been processed for shipping. Contact customer service as fast as possible. Once the order status changes to “Shipped,” you must follow the standard return policy.
Navigating the Kicks Crew return policy is straightforward when you know the rules. Remember the core points: act within 14 days, keep everything in pristine condition, and always get return authorization before shipping. By following the steps outlined here, you can ensure your return is processed efficiently, helping you get your refund and move on to finding the perfect pair of sneakers.