Journeys Kidz Return Policy

Finding the right shoes for your child can be a real adventure. But what happens when you get home and those new kicks just don’t fit the way you hoped? Understanding the Journeys Kidz return policy is your first step to a stress-free solution. This guide will walk you through everything you need to know, from time limits to condition requirements, so you can shop with total confidence.

We know your time is precious. So we’ve broken down all the details into simple, easy-to-follow sections. You’ll learn how to return items in-store or by mail, what to do with worn shoes, and how to handle exchanges. Let’s get started.

The core return policy for Journeys Kidz is designed to be straightforward. You have 60 days from the date of purchase to return most items for a refund or exchange. The items must be in new, unworn condition with the original tags and packaging. It’s a good idea to keep your receipt or packing slip, as you’ll need proof of purchase.

This policy applies to purchases made both online and at physical Journeys and Journeys Kidz stores. There are a few exceptions and special cases, which we’ll cover in detail below. Always double-check your items before you initiate a return to make sure they meet these basic criteria.

What Items Can Be Returned?

Most products from Journeys Kidz are eligible for return within the 60-day window. This includes:

Sneakers and athletic shoes
Boots and sandals
Character shoes (like Marvel or Disney styles)
Light-up shoes
Accessories like socks, shoe care kits, and laces

What Items Are Final Sale?

Some items cannot be returned. It’s crucial to check for this before you buy. Final sale items typically include:

Clearance or specially marked sale merchandise
Opened cosmetic or personal care items (like shoe deodorizers)
Gift cards (these are non-returnable)
Any item that has been worn, altered, or damaged after purchase

Condition of Returns: The “Unworn” Rule

This is the most important part. For a return to be accepted, shoes must look exactly as they did when you bought them. This means:

No scuffs, dirt, or marks on the soles or uppers.
All original tags must be attached and intact.
The shoebox should be in good condition—it’s considered part of the product.
Insoles should not show any signs of wear or foot impression.

A good tip is to try shoes on a clean, carpeted surface indoors. This helps avoid accidental marks that could void your return eligibility.

How to Return an Online Purchase

You have two main options for returning items you bought on the Journeys Kidz website: by mail or in a store. The store option is often faster.

Option 1: Return by Mail (Prepaid Label)

This is a convenient option if you don’t live near a store. Here’s how it works:

Log into your Journeys.com account and go to “Order History.”
Select the item(s) you wish to return and initiate the return process.
Print the prepaid return shipping label that is generated.
Securely package the item in its original box, include the packing slip, and attach the label.
Drop the package off at a USPS location or schedule a pickup.

Once your return is received and inspected by the warehouse, your refund will be processed. This can take up to 10 business days after they get the package, plus additional time for your bank to post it.

Option 2: Return In-Store

This is usually the quickest way. You can return online purchases to any Journeys or Journeys Kidz retail location.

Bring the item you want to return in its original box with all tags.
Bring your packing slip or the credit card used for purchase. A digital receipt on your phone also works.
A store associate will process the return for you. You’ll typically get your refund on the spot if you used a card, or store credit/gift card if you don’t have the original payment method.

In-store returns are great because you get immediate resolution and can even shop for a different size or style right then.

How to Return an In-Store Purchase

If you bought something at a physical store, you should return it to a store rather than by mail. The process is simple:

Bring the item with it’s original box, tags, and receipt.
Visit any Journeys or Journeys Kidz store—it doesn’t have to be the exact same location.
The staff will check the condition and process your refund or exchange.

Without a receipt, you may be offered an exchange or a merchandise credit at the current selling price. Having that receipt makes everything smoother.

The Refund Process: What to Expect

Understanding how and when you’ll get your money back is key. Here’s the breakdown:

Refund Methods and Timing

Credit/Debit Card: Refunds are issued to the original card. It may take 3–10 business days to appear on your statement after the return is processed.
Journeys Gift Card: You will receive a new gift card for the refund amount.
Cash: If you paid with cash and have the receipt, you can often get a cash refund in-store.
Buy Now, Pay Later (like Afterpay): The refund is handled through the payment service. Journeys will notify them, and they will credit your account. Contact Afterpay directly for their specific timeline.

Restocking Fees?

Good news: Journeys Kidz does not charge a restocking fee for standard returns that meet their policy conditions. The full purchase price (minus any original shipping costs, which are non-refundable) will be refunded.

Exchanging Items for a Different Size or Style

Need a bigger size or a different color? Exchanges are easy. The fastest method is to do a return and a new purchase in one step, especially in-store.

For Online Exchanges:

It’s often quicker to process a return for a refund and then place a new order for the desired item. This ensures you get the size you need before it sells out. If you prefer a direct exchange, you should contact Journeys Customer Service for assistance, as the online system is primarily setup for returns.

For In-Store Exchanges:

Simply bring the item to a store. If they have the new size or style in stock, they can process the exchange directly. If not, they can help you order it online or to the store.

What If the Shoes Were Worn and Have a Problem?

Sometimes, a problem doesn’t show up until after a few wears. The standard return policy doesn’t cover worn items, but Journeys stands behind the quality of their products.

Manufacturer’s Defects and Warranty

If you believe there is a defect in materials or workmanship, you should contact Journeys Customer Service immediately. Examples include:

Seams splitting apart unexpectedly.
Light-up features failing despite new batteries.
Sole separating from the upper under normal use.

You will likely need to provide photos and your proof of purchase. Journeys will review the case and, if it’s a valid defect, will usually offer a replacement, repair, or refund even outside the 60-day window.

Special Considerations for Holiday Purchases

During the winter holiday season, Journeys often extends its return window. This is a common retail practice to accomodate gift-givers.

Purchases made between November and Christmas Eve often have a return deadline in late January.
The exact dates change yearly, so always check the current policy on your receipt or the website during this period.
All other condition rules (unworn, with box, etc.) still apply.

Tips for a Smooth Return Experience

Follow these best practices to make sure your return goes off without a hitch:

Keep Everything: Store the shoebox and tags in a safe place until you’re sure the shoes are a keeper.
Save Your Proof: File your paper receipt or make sure you can access your digital order confirmation.
Act Quickly: Mark your calendar. 60 days goes faster than you think, especially with a busy family schedule.
Inspect Before You Leave: Check shoes thoroughly in-store or as soon as your online order arrives.
Be Polite: Store associates are there to help. A friendly attitude goes a long way if you need assistance with a tricky return.

Frequently Asked Questions (FAQ)

How long do I have to return items to Journeys Kidz?

You have 60 days from the purchase date for most items. The holiday season may have an extended deadline.

Can I return worn shoes to Journeys Kidz?

No, shoes must be in new, unworn condition with original tags attached for a standard return. However, you can contact them about manufacturer defects.

Do I need the original box to return Journeys Kidz shoes?

Yes, the original shoebox is required for a successful return. It’s considered part of the product packaging.

Can I return online purchases to a Journeys store?

Absolutely. You can return items bought online to any physical Journeys or Journeys Kidz retail location for fastest service.

What if I lost my receipt?

Without a receipt, you may recieve a merchandise credit for the item’s current selling price. Having your card or order number can help them look up the purchase.

Are Journeys Kidz return policies different from regular Journeys?

The core policy is the same for both Journeys and Journeys Kidz. The 60-day, unworn condition rule applies across the board.

Does Journeys Kidz offer free return shipping?

Yes, when you initiate a return through your online account, a prepaid USPS return label is provided.

Final Thoughts on Navigating Returns

Knowing the ins and outs of the Journeys Kidz return policy takes the worry out of shopping for growing feet. By keeping items in new condition, saving your proof of purchase, and acting within the 60-day window, you can ensure a positive experience. Whether you choose the convenience of a mail return or the instant solution of a store visit, the process is designed to be fair and clear.

Remember, the staff at your local store are a great resource if you have any questions. With this knowledge in hand, you can focus on finding the perfect, comfortable shoes that your child will love—and know that you have options if those needs change.