If you need to bring something back to the store, understanding the Joann Fabrics return policy is the first step. This guide will walk you through everything you need to know, from time limits to the condition your items must be in.
We know returns can be confusing. That’s why we’ve put together a simple, clear breakdown of the rules. Whether you shopped online or in-store, with a receipt or without, you’ll find the answers here. Let’s get started so you can handle your return quickly and without any hassle.
Joann Fabrics Return Policy
The core return policy at Joann is designed to be customer-friendly. Most items can be returned within 90 days of purchase. You will need your original receipt or a packing slip for online orders to get a full refund to your original payment method.
For a smooth process, your item should be in its original, saleable condition. This means all tags should be attached and it shouldn’t be used, cut, or washed. Having your ID ready is also a good idea, as they may ask for it for returns without a receipt.
What You Can Return
Joann accepts returns on a wide variety of products. This includes most fabrics, craft supplies, home decor items, and seasonal merchandise. If you bought a pattern or a book, you can usually return those too as long as they are unused.
- Fabrics and trims (uncut and unwashed)
- Craft supplies (like yarn, paint, and paper)
- Framing and home decor
- Patterns, books, and magazines
- Seasonal and holiday items
- Most unused tools and machines
What You Cannot Return
For safety and hygiene reasons, some items are final sale. Always check the packaging or ask an associate at the time of purchase if you’re unsure about an items return status.
- Cut fabric or custom-cut items (like chain by the yard)
- Clearedance or “as-is” merchandise
- Personalized or custom-made products (like custom framing)
- Opened software, DVDs, or digital patterns
- Gift cards (these are non-refundable)
- Items that have been used, altered, or damaged after purchase
Return Timeframes: 90 Days is Key
The standard return window is 90 days from the date of purchase. This is pretty generous compared to many other retailers. Mark your calendar or keep your receipt in a safe place so you don’t miss this deadline.
There are a couple exceptions to this rule. Seasonal merchandise, like Christmas decorations, often has a shorter return period. It’s typically 30 days after the holiday season ends. Also, if you used a Joann Gift Card to pay, the return credit will go back onto a new gift card.
Returns With a Receipt
This is the easiest path. With your original receipt, you can get a refund to your original payment method within the 90-day window. The process is usually quick at the register.
Returns Without a Receipt
Don’t panic if you’ve lost your receipt. Joann may still accept the return. You will likely need to provide a valid government-issued ID. The refund will usually be given as store credit at the current selling price, which might be lower than what you paid if the item is now on sale.
How to Return an Online Purchase
Returning something you bought on Joann.com is straightforward. You have two main options: send it back by mail or take it to a local store. Store returns are often faster for getting your money back.
Here are the steps for a mail return:
- Log into your Joann.com account and go to “Order History.”
- Select the item(s) you wish to return and start the process.
- Print the provided return label and packing slip.
- Pack the items securely in their original packaging if possible.
- Attach the label and drop the package at a designated shipping carrier.
Remember, you are responsible for the return shipping costs unless the return is due to a Joann error, like sending the wrong item. Refunds are processed once the returned items are received at their warehouse, which can take a couple weeks.
In-Store Return Process
Taking your return to a physical Joann store is often the most convenient method. The staff can handle it right at the checkout counter. Just make sure you bring everything you need to make it go smooth.
- Gather the item, original packaging, and your receipt or packing slip.
- Bring the payment card you used, if applicable, and a photo ID.
- Go to the customer service or main checkout counter.
- An associate will inspect the item and process your refund or exchange.
Returning Fabric and Custom-Cut Items
Fabric has special rules because it’s often cut to order. Once fabric is cut from the bolt, it generally cannot be returned. This is standard for most fabric stores. The key is to be certain about your yardage before the associate makes the cut.
- Uncut Fabric: If you buy a full, uncut bolt or a pre-packaged fabric bundle, it can be returned like any other item within 90 days with a receipt.
- Cut Fabric: Any fabric cut from the bolt in-store is considered a final sale. Double-check your measurements before you ask for the cut.
- By-the-Yard Items: This also applies to items sold by length, like ribbon, trim, or chain. Once it’s cut, it’s yours.
Returning Craft Machines and Electronics
Items like sewing machines, Cricut machines, or irons have a more specific return policy. They must be returned in like-new condition with all original parts, manuals, and packaging. The 90-day rule still applies, but the inspection will be more thorough.
It’s crucial to test these machines soon after purchase. If there’s a manufacturers defect, you’ll want to identify it within the return window. After 90 days, you’ll typically need to deal with the manufacturer’s warranty instead.
Exchanges vs. Refunds
Joann is usually happy to process an exchange if you found a different color or product you like better. The process is similar to a return. If the new item costs more, you’ll pay the difference. If it costs less, you’ll get refunded the balance.
For a straight refund, the money will go back to your original form of payment. Credit card refunds can take 3-7 business days to appear on your statement after the store processes it. Cash and check purchases will be refunded in cash.
Special Considerations: Sales, Coupons, and Gift Cards
How you paid can affect your refund amount. If you used a percent-off coupon or bought an item on sale, your refund will reflect the price you actually paid. If you return part of a multi-item purchase where a coupon was applied, the refund value might be adjusted proportionally.
Gift card purchases are refunded onto a new Joann gift card. This is important to remember for gift givers and recipients. It ensures the value stays within the Joann ecosystem.
Holiday and Seasonal Return Policy
During the holidays, return windows are often extended for gifts. Purchases made in November and December frequently have a return deadline in late January. However, always verify the exact date each year, as it can change.
Conversely, seasonal goods bought after a holiday (like Halloween decorations on November 1st) may have a very short return window, sometimes just 7-14 days. The receipt or store signage should state this clearly.
Tips for a Hassle-Free Return
- Keep Your Receipts: File them in an envelope or take a photo with your phone. This is your best proof of purchase.
- Don’t Remove Tags: Leave all price tags and labels on the item until you’re sure you’re keeping it.
- Test Products Quickly: For electronics or machines, unbox and test them within the first week.
- Bring Your ID: Even if you have a receipt, having your ID can speed things up.
- Check Online First: For online orders, start the return process through your account to get the correct label.
What If You Have a Problem With a Return?
If your return is denied and you believe it should be accepted, stay calm and polite. Ask to speak with a store manager. Having the official policy handy (like this article) can help. You can also contact Joann’s corporate customer service for further assistance if the issue isn’t resolved in store.
Frequently Asked Questions (FAQ)
How long does I have to return something to Joann?
You generally have 90 days from the date of purchase to make a return with a receipt. Some seasonal items may have a shorter window.
Can I return fabric to Joann after it’s been cut?
No, cut fabric, trim, or ribbon is considered a final sale and cannot be returned. This is why it’s important to be certain of your measurements before purchasing.
What is Joann’s return policy without a receipt?
You may still be able to return an item without a receipt with a valid ID. The refund will typically be issued as store credit at the item’s current selling price, which might be lower than what you originally paid.
Can you return online purchases to a Joann store?
Yes, you can return items bought on Joann.com to any physical Joann Fabrics store. This is often the fastest way to get your refund. Just bring the item and your packing slip or order confirmation.
Does Joann accept returns on craft machines?
Yes, machines like sewing machines can be returned within 90 days in like-new condition with all original parts, cords, manuals, and packaging. They will be inspected carefully.
How are refunds processed at Joann Fabrics?
Refunds are issued to your original payment method. For credit cards, it can take a few business days to post. Cash purchases are refunded in cash. Gift card purchases are refunded to a new gift card.
What items are non-returnable at Joann?
Non-returnable items include cut fabric, custom orders, clearance “as-is” merchandise, opened software/DVDs, gift cards, and any used or altered products.
Knowing the Joann Fabrics return policy gives you confidence when you shop. You can buy supplies for your next project knowing the rules if something doesn’t work out. Always keep your receipts, pay attention to cut-fabric rules, and don’t wait until the last minute to make a return. With this information, you’re ready to handle any return easily and get back to what you love—creating.