Intimissimi Return Policy

Understanding the Intimissimi return policy is key to a stress-free shopping experience. Whether you bought a beautiful bra that doesn’t fit quite right or received a gift that isn’t your style, knowing the rules helps you shop with confidence. This guide breaks down everything you need to know, from time limits to condition requirements, in simple, clear steps.

We’ll cover how to return items bought online or in-store, what to do with international orders, and how to handle exchanges. You’ll also find tips to make the process smoother and answers to common questions. Let’s get started.

The core Intimissimi return policy is designed to be straightforward. You have 30 days from the date of purchase to initiate a return for a full refund to your original payment method. Items must be unworn, unwashed, and in their original condition with all tags and labels attached. This includes the hygiene strip for lingerie items, which must be intact.

It’s important to note that the 30-day window is for starting the return, not for the store to receive it. Always get proof of postage if you’re mailing items back. Sale items are typically eligible for return under the same conditions, but it’s always good to double-check your receipt.

What Items Can You Return?

Most items from Intimissimi can be returned. This includes:

Lingerie sets and separates (bras, panties, briefs)
Sleepwear and loungewear
Homewear and robes
Accessories like socks and slippers

What Items Are Final Sale?

Some products are exempt from returns for hygiene or safety reasons. These non-returnable items usually include:

Swimwear if the hygiene liner has been removed or tampered with.
Any item marked as “Final Sale” on your receipt or the website listing.
Gifted items without a valid proof of purchase.
Personalized or altered merchandise.

Condition of Returned Items

This is the most crucial part. Intimissimi, like most lingerie retailers, is strict about condition. To avoid your return being rejected, ensure:

All original tags are attached and visable.
The item has no signs of wear, deodorant marks, or perfume smells.
It is not wrinkled or crumpled; fold it neatly.
The original packaging (like the bra box or garment bag) is included if possible.

How to Return an Online Order

Returning something you bought on the Intimissimi website is a simple process. You have two main options: by mail or in a store. Here’s a step-by-step guide for each.

Option 1: Return by Mail (Prepaid Label)

This is the most common method. Intimissimi provides a prepaid return label with your order.

Log into your account on the Intimissimi website and go to ‘My Orders’.
Select the item(s) you wish to return and generate your return authorization.
Print the prepaid return label that is provided. If you don’t have a printer, you can often have the QR code scanned at a carrier drop-off point.
Pack the items securely in their original packaging or a sturdy box. Attach the label clearly to the outside.
Remove or cover any old shipping labels.
Drop the package at the designated carrier (usually UPS or DHL). Get a receipt with a tracking number!

Option 2: Return In-Store

This is often the fastest way to get your refund. You can return online purchases to any physical Intimissimi boutique.

Bring the item(s) you want to return in their original condition, with all tags.
Bring your original invoice or packing slip. If you don’t have it, the order confirmation email or the credit card you used will help.
Visit an Intimissimi store. A sales associate will process the return for you.
Your refund will be issued to your original payment method, usually within a few business days.

Remember, returning in-store is great for instant exchanges or if you need help choosing a different size.

How to Return an In-Store Purchase

If you bought something at a retail location, you should ideally return it to a store. The process is very similar to returning an online order in-store.

Bring the item with all tags and in original condition.
Bring your original, itemized receipt. This is critical for in-store purchases.
Go to any Intimissimi store within 30 days of purchase.
The staff will assist you. Without a receipt, you may only be offered store credit at the current selling price, which could be lower than what you paid.

International Returns and Special Cases

Cross-Border Returns

If you ordered from a country different from where you want to return, contact Intimissimi customer service first. Duties and taxes are often non-refundable, and you might be responsible for the return shipping costs. The process can take longer, so patience is key.

Gift Returns

Returning a gift is possible. You’ll need a gift receipt, which will allow you to receive store credit for the item’s value at the time of purchase. Without any receipt, the return may not be accepted, or credit may be issued at the lowest recent sale price.

Damaged or Faulty Items

If your item arrives damaged or has a manufacturing fault, contact Intimissimi immediately. Do not initiate a standard return. You should email customer service with photos of the damage and your order details. They will guide you through a separate replacement or refund process, often covering any additional shipping costs.

Refund Timeline and Methods

Once your return is received and accepted by Intimissimi, the refund process begins. Here’s what to expect:

Processing Time: It can take 5-10 business days for the warehouse to process your return after it arrives.
Refund Issuance: After processing, the refund is issued to your original payment method.
Bank Timing: While Intimissimi issues it quickly, it can take an additional 3-10 business days for the refund to appear on your credit card or PayPal account, depending on your bank’s policies.

You will typically recieve an email confirmation once your return is processed and again when the refund is issued. Keep an eye on your spam folder for these notifications.

Exchanges Made Simple

Want a different size or color? An exchange is often the easiest solution.

In-Store Exchange

This is the fastest method. Bring the item and receipt to a boutique. You can pick the new item right away, paying any price difference. If the new item costs less, you’ll get a refund for the difference.

Online Exchange

Intimissimi’s online system often treats an exchange as a return and a new purchase. The simplest way is to:

Process a return for the item you don’t want.
Place a new order for the correct size or color.

This ensures you get the item you want quickly, especially if it’s in high demand, without waiting for the return to be fully processed first. Your refund for the first item will follow separately.

Tips for a Hassle-Free Return

Try On Carefully: When trying on lingerie, ensure you are clean, dry, and free of lotions or makeup that could transfer. Keep all tags and hygiene liners in place.
Keep Everything: Store the original packaging, tags, and receipt together until you’re sure you’re keeping the item.
Act Quickly: Don’t let the 30-day window slip by. Mark your calendar if your unsure.
Use Tracked Shipping: Always use a tracked mail service if you’re returning without a prepaid label and keep the proof of postage until your refund is complete.
Check the Weather: If you live in a rainy or snowy area, protect the package in a plastic bag so the label and box don’t get damaged in transit.

Frequently Asked Questions (FAQ)

How long does the Intimissimi return process take?

From the day you mail it, expect 2-3 weeks for a full refund to appear on your statement. This includes transit, processing (5-10 business days), and bank processing time.

Can I return swimwear to Intimissimi?

Swimwear can only be returned if the hygienic liner is fully intact and unremoved. Once that liner is detached, the item is considered final sale for obvious health reasons.

What if I lost my receipt?

For in-store purchases, you may be offered store credit at the item’s current selling price. For online orders, your order confirmation email or account order history usually serves as proof of purchase.

Does Intimissimi offer free returns?

Yes, within your country, Intimissimi typically provides a prepaid return label for online orders. Returns to a physical store are always free. International returns may incur shipping charges.

Can I return sale items?

Generally, yes. Sale items are subject to the same 30-day return policy as full-price items, provided they meet all the condition requirements. Always check your receipt for any specific notations.

What is Intimissimi’s return policy for worn items?

Items must be unworn and unwashed. If an item shows any sign of wear, scent, or damage, the return will likely be rejected and the item sent back to you. Their policy is strict on this point to ensure hygiene for all customers.

How do I check my return status?

Log into your account on the Intimissimi website and view your order history. There should be a status update on your return. You can also use the tracking number from your return shipment.

Contacting Customer Service

If you run into any issues or have unique questions, Intimissimi’s customer service team can help. The best way to contact them is through the email form on their official website’s “Contact Us” page. Have your order number, product details, and any photos ready. Response times can vary but are usually within a few business days.

Knowing the Intimissimi return policy inside and out removes the worry from shopping. By following the simple rules on time, condition, and method, you can ensure a smooth process every time. Always double-check your items before sending them back, keep your proof of postage, and enjoy the confidence that comes with a flexible and clear return policy. This allows you to focus on finding the perfect, comfortable pieces you love.