Ikea Returns Policy

Need to return something to IKEA? Understanding the IKEA returns policy is the first step to a smooth process. This guide covers everything you need to know, from time limits to the steps for in-store and online returns.

We’ll break it down into simple sections. You’ll learn what items you can return, how long you have, and what to bring with you. Whether you changed your mind about a sofa or a product arrived damaged, we’ve got you covered.

The IKEA returns policy is designed to be flexible and customer-friendly. In most cases, you have 365 days to return new and unopened items for a full refund. For opened items you’ve used, you typically have 180 days to return them, as long as they’re in resellable condition.

This generous timeframe applies to most products. However, there are some important exceptions. Always check your receipt or order confirmation for the specific return window that applies to your purchase.

What Can You Return to IKEA?

IKEA accepts returns on a wide range of products. Here’s a general list of what is usually acceptable:

New and unopened items (within 365 days with proof of purchase).
Opened and assembled items in resellable condition (within 180 days).
Items that are damaged or defective.
Products missing parts.
Items that are the wrong size, color, or style.

What Items Have Special Return Rules?

Some products have different conditions or cannot be returned at all. It’s crucial to know these before you attempt a return.

Modified or Customized Products

IKEA cannot accept returns on products that have been physically altered from their original state. This includes cut fabrics, custom-cut worktops, or assembled furniture that has been painted or stained.

Plants and Food

For health and safety reasons, plants and food items are generally non-returnable. An exception would be if the food product is unopened and within its sell-by date, but policies may vary by location.

Safety-Related Products

Products like child safety gates, fire alarms, and other safety equipment may have restrictions. They often cannot be returned once opened due to safety regulations.

Mattresses and Bedding

Mattresses, mattress toppers, and bedding (like duvets and pillows) have specific hygiene rules. They can usually only be returned if they are unopened and in their original packaging. Always check the label or website for details.

What is the Time Limit for IKEA Returns?

The standard time limits are:

365 Days: For new, unopened items with your receipt or proof of purchase.
180 Days: For opened items that are in good, resellable condition.
14 Days: For IKEA Family members on as-is items (products from the bargain corner).

Remember, the clock starts on the day you purchased the item, not the day you assembled or started using it.

What Do You Need for a Successful Return?

To make your return go quickly, have these things ready:

Original Proof of Purchase: This is your receipt, gift receipt, packing slip, or order confirmation email. A credit card statement usually isn’t enough on its own.
The Product Itself: Bring all parts, pieces, manuals, and if possible, the original packaging. For large items, you may need to disassemble them.
Your ID: A government-issued photo ID is often required for processing returns, especially for non-receipted returns or large refunds.
Original Payment Method: If you want a refund (not an exchange or store credit), bring the card you used. Refunds are generally issued back to the original form of payment.

How to Return an Item to an IKEA Store

Returning an item to a physical IKEA store is often the fastest way to get your refund. Here’s a step-by-step guide.

Step-by-Step In-Store Return Process

Gather Your Items: Collect the product, all its parts, and your proof of purchase.
Disassemble if Necessary: For large furniture, it’s best to disassemble it for transport and handling. Bring any tools you might need to take it apart safely.
Go to the Returns Desk: Head to the customer service or returns area, usually located near the store entrance. There might be a designated line for returns.
Explain Your Reason: Let the co-worker know why you are returning the item (e.g., changed mind, damaged, wrong part).
Present Your Documents: Show your proof of purchase and your photo ID.
Receive Your Refund: Once approved, your refund will be processed. Card refunds can take 3-10 business days to appear on your statement, while cash or gift card refunds are instant.

Tips for a Smooth In-Store Return

Check store hours for the returns desk, as they may differ from the warehouse hours.
For very large items, consider bringing help or using a cart.
If you no longer have the receipt, you might be able to look it up with your credit card, IKEA Family card, or order number. The refund amount may be based on the lowest selling price.

How to Return an Online IKEA Purchase

Returning something you bought online gives you two main options: returning by mail or returning to a store. The online process is managed through your IKEA account.

Option 1: Return by Mail (Parcel Service)

Start Online: Log into your IKEA account on their website. Go to “My Orders” and select the item(s) you wish to return.
Initiate the Return: Follow the prompts to select your return reason and choose the “mail return” option.
Print Your Label: IKEA will provide a prepaid return shipping label for you to print. Attach it securely to your package.
Pack the Item: Use the original packaging if possible. Include all parts and your return form.
Drop Off: Take the package to the designated carrier drop-off point (e.g., UPS, FedEx).
Track and Wait: Use the tracking number to monitor your return. Once received and inspected by IKEA, your refund will be processed.

Note: For large items delivered by truck, you usually cannot return them by parcel mail. You must use the in-store method or schedule a pickup.

Option 2: Return an Online Order to a Store

This is often the easiest method for online purchases. The steps are identical to a regular in-store return, but you must bring your order confirmation email or packing slip as proof of purchase. You do not need to initiate the return online first—just bring everything to the store.

What About Large Item Pickup Returns?

If you had a large item (like a sofa or wardrobe) delivered by truck, you can sometimes schedule a pickup for return. There is usually a fee for this service, which is deducted from your refund. Contact IKEA Customer Service directly to arrange this.

Understanding Refunds, Exchanges, and Store Credit

Knowing how you’ll get your money back is key. The method depends on your situation and what you prefer.

Refunds

Refunds are typically issued to your original payment method. If you paid with a credit/debit card, it goes back there. For cash purchases, you’ll get cash back. Processing times for card refunds vary by bank but usually happen within a week.

Exchanges

If you want a different color, size, or product, you can do an exchange at the returns desk. You’ll pay any price difference if the new item costs more, or receive a refund for the difference if it costs less.

IKEA Gift Cards & Store Credit

If you don’t have your receipt, or if you used a gift card for the original purchase, your refund will likely be issued as an IKEA gift card. This is also an option if you request it, even with a receipt.

Common Return Scenarios and Solutions

Returning a Damaged or Defective Item

IKEA stands behind the quality of its products. If something arrives damaged or breaks under normal use, you can return it even if it’s been assembled. You have up to 180 days for these returns. Bring the item and your receipt. In many cases, they will offer a replacement part instead of a full return if that solves the problem, which can be quicker for you.

Returning Without a Receipt

It is possible, but not guaranteed. The store may try to look up your purchase with your credit card, IKEA Family number, or order number. If they can’t find it, they may offer a refund in the form of a store gift card for the item’s current lowest selling price. Always try to keep your receipt or digital confirmation.

Returning As-Is or Bargain Corner Items

These items are final sale. The only exception is for IKEA Family members, who have 14 days to return as-is products with their receipt. This is a much shorter window than the standard policy.

Returning Gifts from IKEA

If you received an IKEA gift, you’ll need a gift receipt. With it, you can return the item within 365 days for a refund to an IKEA gift card. Without a gift receipt, the standard non-receipted return policy applies (store credit at current price).

Frequently Asked Questions (FAQ)

How long is the IKEA return policy?

For most new, unopened items, you have 365 days. For opened and used items in good condition, you have 180 days. Always check your receipt for the exact date.

Can I return something to IKEA without the box?

Yes, you can return items without the original packaging as long as the product itself is in resellable condition. Having the box can help protect it during transport, but it’s not always mandatory.

Does IKEA have a return policy for assembled furniture?

Yes, IKEA does accept returns on assembled furniture within 180 days, provided it’s in good, resellable condition. You may need to disassemble it to bring it back to the store, though.

What is IKEA’s return policy on mattresses?

Mattresses and mattress toppers usually must be unopened and in their original, sealed packaging to be eligible for return due to strict hygiene laws. Check the label on the product or the website for the specific mattress return policy.

Can I return online purchases to any IKEA store?

Yes, you can return items bought online to any physical IKEA store location. Just bring the item and your order confirmation or packing slip to the returns desk.

How long do IKEA refunds take to process?

Refunds to a credit or debit card typically take between 3 to 10 business days after the return is processed in-store or received at their warehouse. Store gift card refunds are immediate.

Final Tips for a Hassle-Free Return

To make sure your return experience is as smooth as possible, keep these last tips in mind.

Keep Your Receipts: File your paper receipt or save your digital confirmation email in a special folder. Taking a photo of it can also serve as a handy backup.
Return Items Promptly: Don’t wait until the last day of the return window. This gives you plenty of time to resolve any unexpected issues.
Inspect Items Upon Delivery: When an online order arrives, check for damage right away. Report any problems to IKEA immediately, as this can streamline a replacement.
Be Prepared for Large Items: Returning a large piece of furniture often requires disassembly, a suitable vehicle, and possibly an extra pair of hands. Plan accordingly.
Check for Recalls: Before returning a item for a defect, check the IKEA website to see if there’s an active recall or repair program for that product. They may send you a free fix kit.

By understanding the details of the IKEA returns policy, you can shop with confidence. Knowing your rights and the simple steps involved takes the stress out of making a return, so you can focus on finding the right products for your home. If your ever unsure, the IKEA website or a quick call to your local store’s customer service can provide the most up-to-date information for your specific situation.