Understanding the Home Shopping Network return policy is the first step to shopping with confidence. Whether you’re a longtime customer or new to their broadcasts, knowing your options for returns and exchanges makes all the difference. This guide breaks down everything you need to know. We’ll cover timeframes, conditions, and the step-by-step process. Our goal is to make this information clear and easy to follow. Let’s get started.
Home Shopping Network Return Policy
The core Home Shopping Network return policy is designed to be customer-friendly. Most items can be returned within 30 days of receipt for a full refund. There are some important exceptions and conditions to be aware of, however. The policy covers purchases made from TV broadcasts, the HSN website, and their mobile app. It’s a unified policy, which simplifies things. Always check your packing slip for the specific return deadline for your item, as it can vary.
What Items Are Eligible for Return?
Most products sold by HSN are eligible for return. This includes electronics, home goods, fashion, beauty products, and jewelry. You do not need to provide a reason for the return in most cases. The item just needs to be in its original, saleable condition. This means it should be unworn, unused, and with all original tags and packaging intact. If the item included any free gifts or bonus items, those must be returned as well.
Key Exceptions and Non-Returnable Items
Not everything can be sent back. It’s crucial to check this list before you initiate a return. The following items typically cannot be returned:
- Opened software, DVDs, CDs, and video games (unless defective).
- Personal care items like electric shavers or epilators once used.
- Swimwear and intimate apparel if the hygiene seal is removed.
- Custom-made, personalized, or monogrammed products.
- Downloadable software or digital content once the key is accessed.
- Perishable goods and certain gourmet food items.
- Items clearly marked as “Final Sale” on the product page or receipt.
The Standard 30-Day Return Window
The standard return period is 30 days from the date you received the item. HSN is generally good about calculating this from the delivery date, not the purchase date. You can find your item’s specific “Return By” date printed on the packing slip included in your box. It’s a good habit to check this slip as soon as your order arrives. Marking the date on your calendar can help you avoid missing the deadline.
Extended Return Timeframes
Some products come with an extended return policy. This is often the case for electronics, fitness equipment, and mattresses. For example, certain electronics might have a 90-day return window. Sleep systems and mattresses frequently offer a 180-night trial period. These extended terms will be prominently advertised during the TV presentation and on the online product page. Always verify the return window for big-ticket items before purchasing.
How to Check Your Item’s Specific Return Deadline
You have a few ways to find your return deadline:
- Look at the packing slip inside your delivery box.
- Log into your HSN account online and view your order history.
- Call HSN customer service with your order number ready.
Condition Requirements for a Successful Return
To get a full refund, your return must meet condition guidelines. The item must be in new, resalable condition. All original parts, accessories, manuals, and packaging should be included. Tags should still be attached to clothing and jewelry. For electronics, all protective films and box inserts need to be there. If you return an item that is damaged, used, or missing parts, HSN may issue a reduced refund or send the item back to you.
Step-by-Step Return Process
Returning an item to HSN is a straightforward process. You can choose the method that’s most convenient for you, whether online, by phone, or by mail. Following the correct steps ensures your refund is processed quickly and without issues. Here is a detailed breakdown of each option.
Option 1: Starting a Return Online (Recommended)
This is often the fastest and easiest method. You can print your own return label and get immediate confirmation.
- Go to the HSN website and log into your account.
- Navigate to “My Orders” in your account section.
- Find the order containing the item you wish to return and select “Return Item.”
- Follow the on-screen prompts to select the reason for return and the refund method.
- Print the provided return authorization label and packing slip.
- Package the item securely with all parts and include the packing slip inside the box.
- Attach the return label to the outside of the box and drop it at a UPS location.
Option 2: Starting a Return by Phone
If you prefer speaking with someone, you can call HSN customer service.
- Have your order number and item details ready.
- Call 1-800-284-3900 and follow the prompts to connect with a representative.
- Inform them you wish to return an item and provide your order number.
- The agent will guide you through the reason and process the return authorization.
- They can email you a return label or arrange for one to be mailed to you.
- Package the item and ship it back using the provided instructions.
Option 3: Using the HSN Mobile App
The process in the app is very similar to the website.
- Open the HSN app and log in.
- Tap on “My Account” and then “My Orders.”
- Select the relevant order and tap on “Return Item.”
- Complete the steps, and you will be able to access your return label from within the app.
Packaging Your Return Securely
Proper packaging prevents damage in transit and ensures your return is accepted. Use a sturdy box, especially for fragile items. Remove or cover any old shipping labels on the box. Place the item inside with sufficient padding like bubble wrap or packing peanuts. Put the completed packing slip inside the box. Finally, securely attach the provided return shipping label to the outside. Taking a photo of the packaged item and the label can be helpful for your records.
Where to Drop Off Your Return Package
HSN primarily uses UPS for returns. You can drop off your prepaid return package at any UPS location, including UPS Store outlets, UPS Drop Boxes, or authorized UPS Customer Centers. Some returns may use other carriers, so always check the instructions on your label. Do not take an HSN return to a USPS post office unless the label specifically indicates USPS.
Understanding Refunds and Credits
Once your return is on its way, the next step is waiting for your refund. The timing and form of your refund depend on a few factors. HSN typically processes refunds promptly once the return is received at their warehouse. Here’s what you can expect.
Refund Methods and Timing
Your refund will be issued to the original form of payment used for the purchase. This is a standard practice for most retailers.
- Credit/Debit Cards: Refunds appear on your statement within 1-2 billing cycles after HSN processes it. The bank’s processing time is the main variable here.
- HSN Credit Card: Refunds are typically credited to your HSN Card account within 24-48 hours of processing.
- PayPal: The refund goes back to your PayPal balance usually within 3-5 business days.
- Check/Money Order: If you paid by check, the refund will be issued as a company check mailed to you, which can take several weeks.
What About Return Shipping Costs?
HSN provides a prepaid return label for most returns. This means you generally do not pay a return shipping fee. There are exceptions, however. If you are returning an item due to a change of mind and it is a large, heavy, or special-handling item, a shipping charge may be deducted from your refund. Returns due to HSN error or defective items are always free. The return instructions will clearly state if any fees apply.
Restocking Fees Explained
Restocking fees are rare at HSN but can apply to certain electronics or large equipment. This fee, if applicable, is deducted from your refund total and is meant to cover the cost of inspecting and repackaging the item. The product description or the terms of sale will disclose any potential restocking fee before you buy. Always review this information for high-value electronics.
Exchanges and Replacements
Sometimes you need a different size, color, or a replacement for a defective item. HSN’s process for this is efficient.
How to Request an Exchange
The fastest way to get an exchange is to process a return for the original item and place a new order for the desired item. This ensures you get the new item shipped quickly, especially if stock is low. You can call customer service to see if they can facilitate a direct exchange, but the return/new order method is often recommended for speed.
Handling Defective or Damaged Items
If your item arrives damaged, defective, or with missing parts, contact HSN immediately. Do not initiate a standard return. Call customer service and explain the issue. They will often send a replacement item right away and provide a prepaid label to return the defective unit. In some cases, they may request photos of the damage. This process ensures you get a working product as soon as possible.
Missing Items from Your Order
If your package arrives but an item is missing, check the packing slip. It will list all items that should have been included in that particular shipment. Sometimes orders ship in multiple boxes over several days. If an item is truly missing, contact customer service with your order number. They will investigate and reship the missing product.
Tips for a Smooth Return Experience
A little preparation can make the return process effortless. Here are some pro tips based on common customer experiences.
- Keep the Original Packaging: Don’t throw away the box, inserts, or tags for at least the first 30 days.
- Act Promptly: Don’t wait until the last day of the return window to start the process.
- Use the Correct Label: Ensure you are using the specific return label for that item and order.
- Get a Drop-Off Receipt: When you give your return to UPS, get a receipt. This is your proof of shipment.
- Track Your Return: Use the tracking number on your return label to monitor its journey back to HSN.
- Know the Exceptions: Always double-check if your item is final sale or has special conditions.
FAQ: Home Shopping Network Return Policy
How long do I have to return an item to HSN?
Most items must be returned within 30 days of the delivery date. Some products, like electronics or mattresses, have extended return windows. Always check your packing slip for the exact “Return By” date.
Does HSN offer free returns?
Yes, HSN provides a prepaid return shipping label for most returns. There may be a shipping charge deducted for large or heavy items returned due to a change of mind, but returns for defective items are always free.
Can I return an item I bought on TV to the HSN website?
Yes, the return policy is the same regardless of how you purchased—via TV, website, or mobile app. You initiate the return through your online account or by phone, and the process is identical.
What if I lost my return label or packing slip?
You can log into your HSN account and reprint the return label and packing slip from your order history. If you need assistance, customer service can email you a new label.
How will I know when HSN receives my return?
You can track your return package using the tracking number on the UPS label. HSN will also usually send you an email notification once the return is received at their warehouse and when the refund is issued.
Can I return an HSN item to a physical store?
No, HSN does not have physical retail stores. All returns must be mailed back using the provided return shipping label to their designated return centers.
What is HSN’s return policy on jewelry?
Jewelry can be returned within 30 days in its original, unworn condition with all tags and packaging. Items that are personalized or sized specifically for you may not be returnable.
Are there any restocking fees?
Restocking fees are uncommon but can apply to certain electronics. Any potential fee will be disclosed on the product page before you purchase. Most returns do not incur a restocking fee.
What if I recieved a wrong item?
Contact HSN customer service immediately. Do not use the standard return process. They will arrange for the correct item to be sent to you and provide a prepaid label to return the incorrect product.
How long does a refund from HSN take?
After HSN receives your return, refunds are typically processed within 7-10 business days. The time it takes for the credit to appear on your original payment method depends on your bank or card issuer, often taking 1-2 billing cycles.
Final Thoughts on Navigating Returns
The Home Shopping Network return policy is structured to protect you as a shopper. By understanding the timeframes, condition rules, and step-by-step process, you can shop without worry. Remember to check your packing slip, keep original packaging, and use the online return system for convenience. If you ever have doubts, a quick call to their customer service can clarify any situation. With this knowledge, you can enjoy the unique shopping experience HSN offers, knowing your satisfaction is a priority.