Navigating the Hollister return policy online can feel a bit confusing at first. We’re here to break it down so you can shop with confidence, knowing exactly how to send things back if they don’t work out. This guide covers everything you need, from time limits and conditions to step-by-step instructions for a smooth process.
Whether you bought something last week or just received a package today, understanding the rules makes everything easier. Let’s get into the details of how to handle your online returns and exchanges without any stress.
Hollister Return Policy Online
The core of the Hollister return policy online is straightforward. You have 60 days from the date your order shipped to initiate a return for a refund. Items must be in new, unworn, and unwashed condition with all original tags attached.
This policy applies to purchases made on the Hollister website or app. It’s a generous window that gives you plenty of time to decide if you love your items.
What Items Are Final Sale?
Not everything can be sent back. To avoid surprises, be aware of these final sale items:
- Face masks and other protective gear.
- Swimwear if the hygiene liner has been removed or is not in its original condition.
- Items marked as “Final Sale” or “Last Chance” during purchase.
- Gifted items without a proof of purchase.
- Altered or damaged merchandise.
Condition Requirements for a Successful Return
Hollister is strict about condition. Your return will be processed only if it meets these criteria:
- Tags Attached: All original tags and labels must be still on the garment.
- Unworn & Unwashed: No signs of wear, perfume, deodorant, or washing.
- Original Packaging: Shoes should be returned in the original shoe box, and accessories in their protective packaging.
- Complete Sets: All parts of a set or bundle must be returned together.
Return Methods: How to Send Items Back
You have two main options for returning your Hollister online order: by mail or in-store. Each has it’s own steps.
Option 1: Return by Mail (Prepaid Label)
This is the most common method. Follow these steps:
- Go to the Hollister Returns page on their website.
- Enter your order number and the shipping zip code to access your order.
- Select the items you wish to return and state your reason.
- Choose your refund method (original payment or merchandise credit).
- Print the prepaid return shipping label that is generated.
- Pack the items securely in any box or the original packaging, attach the label, and drop it off at a UPS location.
Option 2: Return In-Store
This is often the fastest way to get your refund. Here’s how:
- Bring the items you want to return to any Hollister or Gilly Hicks store in your country.
- Bring your packing slip, the original credit card used, or the digital order confirmation on your phone.
- A store associate will process the return for you immediately. The refund will go back to your original payment method.
Understanding Refunds and Processing Times
Once your return is on its way, here’s what to expect next.
Refund Methods
- Original Payment: Refunds go back to the card, PayPal, or other method used within 10-14 business days after your return is received and inspected.
- Merchandise Credit: If you choose this option, you typically receive an email with a digital gift card code much faster, often within 24 hours of the return scan.
Return Shipping Costs
Hollister provides a free prepaid return label for U.S. returns. For international returns, you are usually responsible for the cost of return shipping and any customs duties, which are non-refundable. Always check the policy for your specific country on the Hollister website.
How to Handle Exchanges
Hollister does not offer direct exchanges through the mail. The process is simple but involves two steps:
- Return the original item for a refund using the online or in-store process.
- Place a brand new order for the item you want in the correct size or color.
This ensures you get the desired item quickly without waiting for a complex exchange process. For a faster turnaround, doing the return and new purchase in-store simultaneously is your best bet.
Special Situations and Exceptions
Returning Gifted Items
If you received a Hollister item as a gift, you can return it. You’ll need the gift receipt or the order number. The refund will be issued as merchandise credit to the gift giver, unless you process the return in-store with the gift receipt, where you may be able to recieve store credit for yourself.
International Returns
If you shipped to a country outside the U.S., you must return the items from that same country. You’ll need to contact Hollister customer service to initiate an international return and will likely be responsible for return shipping costs. Refunds may take longer due to customs and bank processing.
Lost or Delayed Return Packages
Always keep your return tracking number! If your package is lost in transit, the tracking information is your proof of return. Hollister can only process your refund once they receive the items, so using the provided label and getting a drop-off receipt is crucial.
Tips for a Hassle-Free Hollister Return
- Inspect items immediately upon arrival to ensure you have the full 60-day window.
- Try on items carefully over your own clothes to avoid transferring makeup or deodorant.
- Save all packaging and tags until you’re sure you’re keeping the item.
- Initiate your return online as soon as you decide, even if you plan to take it to a store later.
- Take a photo of your packed return package and the attached label for your records.
Common Mistakes to Avoid
A few small errors can lead to a rejected return. Steer clear of these:
- Removing tags before being certain you’ll keep the item.
- Washing or wearing an item “just once” to see how it feels.
- Using a non-prepaid label or a different carrier without authorization.
- Missing the 60-day deadline by even a few days.
- Forgetting to include part of a set, like a detachable hood or belt.
Contacting Customer Service
If you run into a unique problem, Hollister’s customer service team can help. The best way to reach them is through the Contact Us page on their website, where you can use live chat or request a callback. Have your order number and relevant details ready to speed up the process.
Frequently Asked Questions (FAQ)
How long does it take to get a refund from Hollister?
After they receive your return, it takes about 10-14 business days for the refund to post to your original payment method. Merchandise credit is issued much faster, often within a day.
Can I return Hollister online purchases in store?
Yes, you absolutely can. This is usually the quickest method. Just bring the items, tags attached, and your proof of purchase to any Hollister or Gilly Hicks store.
What is Hollister’s return policy without a receipt?
Without any receipt or proof of purchase, a return is unlikely. However, if you have the order confirmation email or can look up the order with your account, you can process a return. In-store, they may offer merchandise credit at the current selling price if they can find the transaction.
Does Hollister offer free returns?
In the United States, yes. They provide a free prepaid UPS return label for online returns. International customers should check their local site for policy details, as fees may apply.
Can I return sale items to Hollister?
Yes, regular sale items can be returned within 60 days as long as they meet the condition policy. Only items specifically marked “Final Sale” at the time of purchase cannot be returned.
How do I start a Hollister return online?
Visit the returns portal on the Hollister website, enter your order number and zip code, select the items, and follow the prompts to print your label. It’s a pretty simple process.
What if my Hollister return is past 60 days?
Returns past the 60-day window are typically not accepted. In rare cases, an in-store manager might offer store credit as a one-time courtesy, but this is not guaranteed by any means.
Understanding the Hollister return policy online puts you in control of your shopping experience. By following the condition guidelines, using the prepaid label, and acting within the 60-day window, you can ensure a smooth and successful return every time. Remember to keep those tags on and your proof of purchase handy, and you’ll have no trouble at all.