Hims Return Policy

If you’re considering a purchase from hims, understanding the hims return policy is a smart first step. It helps you shop with confidence, knowing your options if a product isn’t the right fit for you. This guide breaks down everything you need to know, from time limits to specific steps for different types of items.

We’ll cover how to start a return, what you can expect for a refund, and any important exceptions. Our goal is to make this process clear and straightforward, so you can focus on finding what works best for your health and wellness journey.

The hims return policy is designed to be customer-friendly, but it has specific rules based on what you buy. In general, hims offers a 30-day return window for most unused, unopened products. This count starts from the day your order is delivered.

For prescription medications, the rules are much more strict due to federal regulations. These items typically cannot be returned once they’ve been shipped for safety reasons. It’s crucial to contact their support team immediately if there’s an issue with a prescription order.

Here are the core pillars of the policy:

30-Day Window: You have 30 days from delivery to initiate a return for eligible items.
Product Condition: Items must be unused and in their original, sealed packaging.
Refund Method: Refunds are generally issued to your original payment method.
Prescription Exclusion: Prescription drugs are final sale and not returnable.

What Items Are Eligible for Return?

Most over-the-counter products from hims can be returned if they meet the conditions. This includes hair care items, skincare products, vitamins, and sexual wellness products that do not require a prescription. Always check the product page for any specific return notes, as some items like personalized kits may have unique guidelines.

Commonly Returned Eligible Products

Shampoos and conditioners (e.g., Thick Fix Hair Kit)
Topical creams and serums (e.g., Anti-Aging Cream)
Multivitamins and supplements
Non-prescription sexual health products

What Items Are NOT Eligible for Return?

For health and safety reasons, certain items are final sale. This is non-negotiable and is standard across the healthcare industry. Attempting to return these items will not be successful.

Non-Returnable Items List

All prescription medications (e.g., finasteride, sildenafil)
Opened or used products, even if only once
Products purchased through third-party retailers (you must contact that retailer)
Items that are damaged due to customer misuse
Any product without its original packaging or labeling

The Step-by-Step Return Process

Returning an item to hims is done online through your account. They do not currently accept returns started via phone or email, so using the portal is the only way. Follow these steps carefully to ensure your return is processed without delay.

Log into Your Account: Go to the hims website and sign in to the account you used to place the order.
Navigate to Order History: Find your “Orders” or “Order History” section. Click on the specific order containing the item you wish to return.
Select the Item: You should see a “Return Item” or similar button next to eligible products. Click it.
Choose a Reason: Select your reason for the return from the dropdown menu. This feedback is helpful for them.
Review and Submit: Double-check the item and reason, then submit your return request.
Await Instructions: hims will email you a Return Merchandise Authorization (RMA) number and shipping instructions. Do not send the package without this authorization.
Package and Ship: Securely pack the unused, sealed product in a shipping box. Include the RMA slip if provided, and ship it to the address given.
Track Your Return: Use the provided tracking number to monitor your return’s journey.

Understanding Refunds and Timelines

Once hims receives your return, their team will inspect it to confirm it meets the policy criteria. This inspection process is why the refund timeline has several stages. Patience is key here, as processing times can vary.

A typical refund timeline looks like this:

Return Shipment Transit: 3-7 business days, depending on your location and shipping method.
Warehouse Processing: 3-5 business days after the package is delivered to their facility.
Refund Issuance: Once approved, hims issues the refund to your original payment method.
Bank Processing: 5-10 business days for the credit to appear on your card or bank statement.

In total, you should expect the entire process—from the day you mail the box to seeing the money—to take up to 3 weeks. Refunds are always issued to the original form of payment. If you used a gift card, the refund will go back to a gift card balance.

Special Cases: Subscriptions and Bundles

hims operates on a subscription model for many products. The return policy applies to individual shipments within your subscription. If you recieve a subscription shipment and wish to return it, you must follow the standard return process for that specific package.

More importantly, to avoid future charges and shipments, you must manually pause or cancel your subscription. Returning a single box does not automatically cancel your ongoing service. You can manage this easily in your account under “Subscriptions.”

For bundled kits (like a hair growth kit with multiple products), the return typically applies to the entire bundle. You usually cannot return just one component from a sealed kit. If the kit was opened, the entire bundle becomes non-returnable. Always review the details on the product page for bundle-specific rules before purchasing.

What to Do If Your Item is Damaged or Incorrect

The 30-day return policy is for change-of-mind returns. If your order arrives damaged, defective, or if you got the wrong item entirely, you need to follow a different path. In these cases, you should contact hims customer support directly and immediately.

Have your order number and photos of the damaged or incorrect product ready. Their support team will usually resolve this by sending a free replacement promptly, and they will often provide a prepaid label to return the faulty or incorrect item. Don’t use the standard return portal for these issues; contact support for faster help.

Tips for a Smooth Return Experience

A few simple actions can make your return process quick and hassle-free. Most delays happen because of simple mistakes that are easy to avoid.

Act Quickly: Note the delivery date and initiate the return well before the 30-day mark.
Keep Packaging: Don’t throw away the original box or internal packaging until you’re sure you’re keeping the item.
Document Everything: Take a photo of the product in its sealed state before you pack it, and keep your shipping receipt with tracking.
Follow Instructions: Use the exact shipping label and address provided by hims in your RMA email.
Cancel Subscriptions Separately: Remember, returning a subscription item doesn’t stop future orders.

How to Contact hims Support for Returns

If you run into any issues or have questions not covered here, reaching out to customer service is your best bet. The most effective way is through the contact form on their website or the help center inside your account. This creates a ticket that can be tracked.

Be prepared to provide your name, order number, the product name, and a clear description of your issue or question. Response times can vary but are typically within one business day. While they don’t have a public phone number for general returns, the in-app or website chat function is often the fastest route to a live agent.

Frequently Asked Questions (FAQ)

How long does it take to get a refund from hims?

After hims recieves your return, it can take 3-5 business days to process. Once issued, the refund may take 5-10 more business days to post to your bank or card. Plan for up to 3 weeks total from the day you ship.

Can I return a prescription product from hims?

No. Due to strict federal health regulations, all prescription medications are final sale and cannot be returned for any reason once they have shipped. If you have a problem with a prescription, contact their healthcare support team right away to discuss your options.

What if I forgot to cancel my subscription and got a shipment I don’t want?

If the shipment is unopened and within 30 days of delivery, you can return it using the standard process. However, you must also separately cancel or pause your subscription to prevent further charges. The return won’t automatically stop your subscription.

Are there any return fees or restocking fees?

hims does not typically charge return shipping fees or restocking fees for eligible returns initiated within the policy guidelines. They will provide a prepaid return label. However, always check the most current policy on their site, as terms can occasionally change.

Do I need the original box to return an item?

Yes, the product needs to be in its original, sealed manufacturer’s packaging. Returning an item in a different box may result in your return being denied. The original packaging is part of the requirement for the product to be considered “unused.”

Can I exchange a product for a different one?

hims does not offer direct exchanges. The standard procedure is to return the unwanted item for a refund and then place a new order for the product you do want. This ensures you get the correct item quickly and can take advantage of any new customer offers on the second purchase.

What happens if my return is lost in the mail?

This is why tracking is essential. Once you ship the return, you are responsible for it until it reaches hims warehouse. Use the provided prepaid label and keep your drop-off receipt. If the tracking shows it was delivered, hims can locate it. If it gets lost in transit, you may need to file a claim with the shipping carrier.

Final Thoughts on Navigating Returns

Understanding the hims return policy empowers you to make purchases with confidence. The key takeaways are simple: act within 30 days, keep items sealed, and remember that prescriptions are final sale. For non-prescription products, the process is straightforward and digital.

Always use the official return portal in your account to start the process, and keep records of your communication and shipping. By following these guidelines, you can ensure a smooth experience, allowing you to focus on finding the right health and wellness solutions for your needs. If in doubt, their customer support team is there to help clarify any unique situations you might encounter.