Harper Wilde Return Policy

If you’re considering a purchase from Harper Wilde, understanding the Harper Wilde return policy is a smart first step. It gives you the confidence to shop, knowing you have options if something isn’t quite right. This guide breaks down everything you need to know about returns, exchanges, and refunds in simple, clear terms. We’ll cover the timeframes, conditions, and step-by-step instructions to make the process smooth.

The Harper Wilde return policy is designed to be straightforward and customer-friendly. They stand behind their products and want you to be completely satisfied with your fit and comfort. In essence, they offer a generous window for returns and exchanges on most items, provided they are in like-new condition.

The core of the policy is their 30-day return period. This applies from the date you receive your order. It’s important to note that this is for standard returns and exchanges. They also have a separate, more extended policy for their bras specifically, which we will detail in a dedicated section below.

Here are the key pillars of the general return policy:

30-Day Window: You have 30 days from delivery to initiate a return or exchange.
Like-New Condition: Items must be unworn, unwashed, and have all original tags attached.
Original Packaging: Returning items in their original packaging is highly recommended.
Free Returns: Harper Wilde provides a prepaid return shipping label for returns within the U.S., making the process cost-free for you.
Refund Method: Refunds are issued to the original form of payment used for the purchase.

What Items Are Eligible for Return?

Most items from Harper Wilde are eligible for return or exchange within the 30-day period. This includes:

Bras (all styles, including front-close, lounge, and everyday styles)
Underwear (bikinis, briefs, thongs)
Loungewear (robes, sleep shirts)
T-shirts and tank tops

What Items Are Final Sale?

To protect all customers from hygiene concerns, certain personal items are always considered final sale and cannot be returned. These are:

Swimwear (if the hygienic liner has been removed or the item shows signs of wear)
Any item marked as “Final Sale” or “Clearance” at the time of purchase
Gifted items without a proof of purchase

Always double-check your cart before completing your order to see if any final sale items are included.

The Harper Wilde Bra Fit Guarantee

Harper Wilde is particularly known for their commitment to bra fit. They understand that finding the perfect size can be tricky, especially when ordering online. That’s why they offer a special Bra Fit Guarantee that goes beyond the standard 30-day policy.

This guarantee allows you to exchange your bra for a different size within 60 days of purchase. It’s a fantastic benefit that takes the pressure off your initial choice. The bra must still be in like-new condition (unworn, unwashed, with tags) to qualify for this size exchange. If you’re outside the 60-day window or the item has been worn, the standard 30-day policy would then apply for any other reason.

Step-by-Step: How to Initiate a Return

Starting your return is done entirely online. Follow these simple steps:

Go to the Harper Wilde Returns Portal on their website. You can usually find a link in the website footer labeled “Returns & Exchanges.”
Enter your email address and order number to access your order details. Your order number was sent in your confirmation email.
Select the item(s) you wish to return or exchange from your order list.
Choose your reason for the return (e.g., size, style, fit) and select whether you want a refund or an exchange for a different size/color.
Download and print your prepaid return shipping label. Harper Wilde will email you a copy as well.
Pack the item securely in its original packaging if possible, attach the label to the outside of the box, and drop it off at a USPS location or schedule a pickup.

Packaging Your Return Securely

While Harper Wilde provides the label, you are responsible for packaging the item safely. Use a sturdy box or mailer to prevent damage in transit. If you no longer have the original Harper Wilde box, any plain box will do. Just make sure the return label is clearly visible and secure. It’s a good idea to keep your USPS drop-off receipt until you recieve confirmation that your return has been processed.

Understanding Exchanges

If you need a different size or color, requesting an exchange is the way to go. The process starts the same as a return. In the portal, simply select “Exchange” as your preference and choose the new variant you want.

Here’s how exchanges typically work:

Once your return is scanned by the carrier, Harper Wilde often ships your exchange item promptly to minimize wait time. They may place a temporary hold on your card for the new item, which is released if the return isn’t completed.
If the new item you want is out of stock, you will be contacted to choose an alternative or recieve a refund.
Exchanges are subject to the current price of the item. If the price has increased since your original purchase, you may need to pay the difference.

How Long Do Refunds Take?

After you drop off your return, patience is key. The processing timeline has several stages:

Transit Time: It can take 5-10 business days for the package to reach Harper Wilde’s returns facility.
Processing Time: Once received, it takes about 3-5 business days for their warehouse team to inspect the returned item.
Refund Issuance: After approval, the refund is issued to your original payment method immediately.
Bank Processing: While Harper Wilde issues the refund right away, it can take an additional 5-10 business days for the credit to appear on your credit card or PayPal statement.

In total, from the day you mail the package to the day you see the funds, it can take 2-3 weeks. You will get an email confirmation at each major step: when the return is initiated, when it’s received, and when the refund is issued.

International and Gifted Returns

The policy differs slightly for international orders and gifts. For customers outside the United States, return shipping is not prepaid. You are responsible for the cost of shipping the return back to Harper Wilde, and you must also ensure you complete any necessary customs forms, marking the package as a “Return for Refund” to avoid additional duties. The 30-day window and condition requirements still apply.

For gifted items, you’ll need the order number to process a return. If you don’t have it, the gift giver can initiate the return on your behalf. Without an order number, returns generally cannot be processed. Gifted items are eligible for a refund in the form of store credit to a Harper Wilde e-gift card, which you can then use for a purchase you love.

What If Something Is Wrong With My Order?

If you recieve a defective item (e.g., a seam is unraveling, a clasp is broken) or the wrong item entirely, contact Harper Wilde Customer Service immediately. Do not initiate a standard return. In cases of their error, they will typically cover all shipping costs and send out a correct replacement as fast as possible. Have your order number and photos of the issue ready when you contact them. Their customer service team is known for being responsive and helpful in resolving these situations quickly.

Tips for a Smooth Return Experience

To ensure your return is processed without any hiccups, keep these tips in mind:

Act Within the Window: Mark your calendar when your order arrives. Initiating the return on day 29 or 30 is fine, but don’t let the deadline slip past.
Keep Tags On: Always try on bras over your underwear without removing the tags. This preserves the like-new condition.
Save Your Emails: Your order confirmation and return initiation emails have all the key details you’ll need for reference.
Use the Prepaid Label: Always use the official label from their portal. Using your own method voids the free return and may delay processing.
Consider an Exchange First: If it’s a size issue, the exchange process is often faster than a refund and re-order.

Frequently Asked Questions (FAQ)

Does Harper Wilde have free returns?

Yes, Harper Wilde offers free returns within the United States. They provide a prepaid USPS return shipping label for you to use.

How long is the Harper Wilde return period?

The standard return period is 30 days from the delivery date. However, for bra size exchanges, they offer an extended Fit Guarantee of 60 days.

Can I return worn underwear to Harper Wilde?

No. For obvious hygiene reasons, underwear (bikinis, briefs, thongs) must be unworn and have all original tags attached to be eligible for a return. The same goes for swimwear with the liner removed.

Do I need the original box to return to Harper Wilde?

It is recommended but not always mandatory. You can use any secure box or mailer. The most important things are that the item is protected and the prepaid label is attached.

How do I start a Harper Wilde return?

You start the process online through their Returns Portal. You’ll need your order number and email address to access your order and print the prepaid label.

What is Harper Wilde’s exchange policy?

You can exchange any eligible item for a different size or color within 30 days. For bras, you have 60 days to exchange for a different size under their Fit Guarantee. The process is managed through the same online returns portal.

Where are Harper Wilde returns sent?

Returns are sent to a designated processing facility. The return address will be printed on the prepaid shipping label they provide. Do not send returns to their corporate office address.

Can I return a Harper Wilde gift?

Yes, but you will need the original order number. Without it, a return is usually not possible. Gift returns typically result in store credit issued to an e-gift card.

Final Thoughts on Navigating Returns

The Harper Wilde return policy is built with the customer in mind, offering flexibility and free returns to ensure you find your perfect fit. The key is to be mindful of the time limits and condition requirements. By following the online steps and using the provided resources, you can handle your return or exchange efficiently. Remember, their customer service team is there to help if you encounter any issues or have unique questions about your specific order. Knowing the policy allows you to shop with peace of mind, focusing on finding comfortable, quality basics you’ll love to wear.