Gymshark Return Policy

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If you’ve bought something from Gymshark and it’s not quite right, understanding the Gymshark return policy is your first step to getting it sorted. This guide breaks down everything you need to know, from time limits to how to get your money back, so you can shop with total confidence.

Gymshark Return Policy

The core Gymshark return policy gives you 45 days from the date your order was delivered to start a return. Items must be unworn, unwashed, and in their original condition with all tags attached. This is a fairly generous window compared to many other retailers, giving you plenty of time to decide if your new gear is a perfect fit.

What Items Can You Return?

Most items from Gymshark are eligible for return or exchange within that 45-day period. This includes:

  • Tops, t-shirts, and hoodies
  • Leggings, shorts, and joggers
  • Sports bras and swimwear (with hygiene liners intact)
  • Accessories like bags and hats

What Items Are Final Sale?

There are a few important exceptions. The following items cannot be returned unless they are faulty:

  • Items marked as “Sale” or purchased at a discounted price.
  • Gift cards.
  • Any product that has been worn, washed, or has it’s tags removed.
  • Personalized or customized items.

Condition Requirements for Returns

For your return to be accepted, the item must meet strict condition criteria. Gymshark will inspect all returned goods.

  • Unworn & Unwashed: Absolutely no signs of wear, perfume, deodorant, or washing.
  • Original Tags: All brand tags and labels must be attached and undamaged.
  • Original Packaging: Items should be returned in their original packaging or a suitable alternative.
  • Hygiene Liners: For swimwear and certain tops, the protective hygiene liner must be in place and untouched.

How Long Do Refunds Take?

Once Gymshark receives your return at their warehouse, it takes about 10 business days to process it. After processing, your refund will be issued to your original payment method. The time it takes for the funds to show in your account then depends on your bank or card issuer, often adding another 3-5 business days. So in total, expect the refund process to take around 2-3 weeks from the day you drop off the package.

How to Return an Item to Gymshark: A Step-by-Step Guide

Returning an item to Gymshark is designed to be a straightforward online process. You can’t return items in physical stores as Gymshark operates online. Follow these simple steps.

Step 1: Start Your Return Online

Go to the Gymshark website and navigate to the “Returns & Exchanges” page. You’ll need your order number and the email address used to place the order. Log into your account, find the order containing the item you wish to return, and select it.

Step 2: Choose Return or Exchange

You will be given the option to request a refund or an exchange for a different size or color. Note that exchanges are subject to stock availability. If the item you want is out of stock, you may need to opt for a refund and place a new order.

Step 3: Print Your Pre-Paid Returns Label

For returns within the policy, Gymshark provides a free pre-paid shipping label. You must use this specific label. Download and print it. If you don’t have a printer, some drop-off locations offer a QR code printing service.

Step 4: Pack Your Item Securely

Place the item securely in a shipping box or padded envelope. It’s best to use the original Gymshark packaging if you still have it. Attach the pre-paid label clearly on the outside, covering any old labels. Make sure the barcode is flat and scanable.

Step 5: Drop Off Your Package

You can drop your sealed return package at any authorized carrier location specified on your label (typically UPS or DPD in the UK, and UPS in the US). Get a proof of postage receipt from the drop-off point—this is crucial for tracking your return and resolving any issues if the package gets lost.

Understanding Gymshark Refunds and Exchanges

Knowing how refunds and exchanges work helps you set the right expectations. The process is efficient, but it’s not instant.

Refund Methods and Timing

Refunds are always issued to the original payment method used for the purchase. You cannot request a refund to a different card or account.

  • Credit/Debit Card: Refunds appear in 3-5 business days after Gymshark processes them.
  • PayPal: Refunds are usually faster, often within 24 hours of processing.
  • Gift Card: If you used a Gymshark gift card, the refund will be re-issued as a new gift card code.

Note that shipping costs are only refunded if the return is due to a Gymshark error (like a faulty item) or if you are returning a full order. Partial returns typically do not get the original shipping fee refunded.

How Exchanges Work

The exchange process is simple but involves two separate transactions.

  1. You return the original item for a refund following the standard steps.
  2. Simultaneously, a new order is placed for the exchange item you selected.
  3. You are charged for the new item immediately.
  4. Once your return is received and approved, the refund for the original item is processed.

This means you might see a temporary charge on your account for the new item before the refund comes through. It’s also important to remember that the new item ships separately and may have its own shipping charge.

International Returns and Duties

If you are returning an item from outside the United Kingdom, you may be responsible for the return shipping costs unless the item is faulty. Gymshark’s pre-paid label typically only covers domestic returns. Additionally, any import duties or taxes you paid on the original order are often non-refundable by Gymshark; you would need to contact your local customs authority to seek reimbursement for those fees, which can be a complex process.

Common Issues and How to Solve Them

Sometimes, returns don’t go perfectly smoothly. Here are solutions to the most frequent problems customers face.

Missing a Return Label or Can’t Print It

If you lost your return label or don’t have access to a printer, contact Gymshark’s customer service. They can email you a new copy. Alternatively, as mentioned, many carrier drop-off points can print the label for you if you show them the QR code from your returns portal on your phone.

Returning a Faulty or Damaged Item

If your item arrived damaged, has a manufacturing flaw, or is incorrect (wrong item sent), you should contact customer service immediately. Do not use the standard returns portal. They will guide you through a special process for faulty items, which often includes them covering all return costs and prioritizing your refund or replacement.

Passed the 45-Day Return Window

The 45-day policy is firm in most cases. If you’re only a day or two late, it’s worth contacting customer service to explain the situation politely—they might make a one-time exception, but this is not guaranteed. Beyond that, your options are very limited unless the item is faulty.

Haven’t Received My Refund Yet

First, use the tracking number from your drop-off receipt to confirm Gymshark has received the return. If it’s been over 10 business days since delivery to their warehouse, reach out to customer service with your order number and return tracking info. They can investigate the delay on their end. Remember to account for your bank’s processing time after Gymshark issues the refund.

Tips for a Smooth Gymshark Return Experience

A little preparation can make your return quick and hassle-free. Keep these tips in mind.

  • Keep the Packaging: Hold onto the original Gymshark bag or box for at least the return period. It makes repacking secure and easy.
  • Film Your Unboxing: For high-value items, consider taking a quick video of you unboxing the product. This can serve as proof of condition if a dispute arises.
  • Act Quickly: Don’t let the 45 days slip away. Try on items as soon as they arrive to ensure fit and style.
  • Read the Product Care Label: Before you even think about removing tags, check the size and fabric content to double-check it’s what you wanted.
  • Know the Sale Rules: Be extra certain about sale items, as they are almost always final sale. There’s usually no going back on these purchases.

Gymshark’s Warranty and Quality Promise

Beyond the standard return policy, Gymshark stands behind the quality of its products. They offer a limited warranty against manufacturing defects for up to one year from the date of purchase. This is separate from the 45-day return for change of mind.

If a seam unravels, stitching fails, or a zip breaks under normal use within a year, contact customer service. They will likely ask for photos of the fault and may offer a repair, replacement, or refund depending on the circumstances. This warranty does not cover damage caused by wear and tear, improper washing, or accidents.

FAQs About Gymshark Returns

Can I return Gymshark items to a store?

No, Gymshark does not have physical retail stores for customer returns. All returns must be initiated online and shipped back to their designated warehouse.

Does Gymshark offer free returns?

Yes, for standard returns within the 45-day policy in your country of purchase, Gymshark provides a free pre-paid return label. International returns or returns outside the policy may incur a shipping fee.

How do I return a Gymshark gift?

If you received a gift, you can use the gift return process on their website. You’ll need the order number from the gift receipt. The refund will be issued to the original purchaser in the form of a Gymshark gift card, which will then be emailed to you.

What if my return is lost in the mail?

This is why proof of postage is critical. Once you drop off the package with the carrier, it is there responsibility until Gymshark receives it. Use your tracking number to monitor it. If it shows as delivered, provide that to Gymshark. If it gets lost in transit, you will need to file a claim with the shipping carrier using your proof of postage.

Can I exchange an item for a different color?

Yes, you can select an exchange for a different color during the online return process, provided that color is in stock in your size. Remember, the exchange works as a new order and a refund simultaneously.

Are leggings from Gymshark returnable?

Yes, leggings are returnable within 45 days if they are in new, unworn condition with all tags attached. Ensure the hygiene liner (if present) is intact.

What happens if I return an item without the tags?

Items returned without their original tags are typically rejected and sent back to you, or the refund may be denied. It’s one of the most common reasons for a return to be declined.

Understanding the Gymshark return policy takes the stress out of online shopping. By following the clear 45-day rule, ensuring items are in original condition, and using the free online portal, you can manage returns and exchanges easily. Always keep your proof of postage and track your return, and don’t hesitate to contact their customer service if you encounter any issues not covered here. With this knowledge, you can focus on finding the perfect gear for your workouts.