Gilt Return Policy

Understanding the Gilt return policy is essential for a smooth shopping experience. This guide will explain everything you need to know about returns, exchanges, and refunds on Gilt.

Shopping on Gilt can be exciting, with great deals on designer brands. But sometimes, an item just doesn’t work out. Maybe the fit is off, or the color looks different in person. That’s where a clear return policy comes in. Knowing the rules helps you shop with confidence and avoid any surprises if you need to send something back.

We’ll cover all the key details. You’ll learn about time limits, condition requirements, and how to start a return. We’ll also explain what happens with final sale items and how refunds work. Let’s get started.

The core Gilt return policy allows returns for most items within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached. Final sale items, however, are not eligible for return or exchange unless they arrive damaged or defective.

It’s important to act quickly. The 30-day window is strict, and the clock starts when your package is delivered. Don’t wait until the last minute to decide. Check the fit and inspect the item as soon as you get it.

What Items Can You Return?

Most full-price items on Gilt are returnable. This includes clothing, shoes, accessories, and home goods. Always double-check the product description page before you buy. Look for the “Final Sale” label, which is a clear indicator that returns are not accepted.

Clothing (dresses, shirts, pants, etc.)
Shoes (must be tried on indoors)
Handbags and wallets
Jewelry (in original packaging)
Home decor and bedding

What Is Final Sale?

Final sale items are a big part of Gilt’s model. These are deeply discounted products that cannot be returned for size, fit, or style reasons. You can only return a final sale item if it is materially different from the description or arrives damaged. This is why it’s crucial to read listings carefully.

Common Final Sale Categories

Clearance or “Last Chance” items
Certain designer collaborations
Personalized or monogrammed goods
Intimate apparel like swimwear and underwear (if hygiene seal is broken)
Cosmetics and skincare products

Condition Requirements for Returns

To get your refund, the item must be in its original, saleable condition. Gilt is very specific about this. Here’s what that means:

All Tags Attached: The brand’s price tags and any Gilt tags must be still on the item.
Unworn and Unused: No signs of wear, perfume, deodorant, or makeup. Shoes should only be tried on indoors on a clean surface.
Original Packaging: Return shoes with their original box and dust bags. Jewelry should be in its original case.
No Alterations: The item cannot be altered, tailored, or damaged in any way.

How to Start a Return on Gilt

Initiating a return is done entirely online through your Gilt account. You cannot return items to a physical store, as Gilt is an online-only retailer. Follow these steps to ensure your return is processed correctly.

Log into Your Account: Go to the Gilt website and sign in. Navigate to “My Orders” in your account section.
Select the Item: Find the order containing the item you wish to return. Click on “Return Item” or a similar link.
Choose a Reason: Select your reason for the return from the dropdown menu (e.g., “Doesn’t fit,” “Changed my mind”).
Print Your Label: Gilt will provide a prepaid return shipping label. You must print this label. They do not typically offer QR code options for drop-off.
Pack the Item Securely: Place the item with all tags and packaging into a shipping box. Seal the box securely and attach the return label over the old label.
Drop Off the Package: Take your package to the designated carrier (usually UPS or USPS). Get a drop-off receipt for your records.

Understanding Return Shipping Costs

Gilt typically deducts a return shipping fee from your refund. This fee is usually around $7.95, but it can vary. The deduction will be clearly shown when you initiate the return. Some promotions or Gilt Insider perks may offer free returns, so check your account benefits.

If you are returning an item because of a Gilt error (like they sent the wrong item) or because it was damaged/defective, contact Customer Service first. They will often provide a free return label and cover all costs.

Exchanges on Gilt

Gilt does not offer direct exchanges. Their system is designed for returns and repurchases. If you need a different size or color, you must follow the standard return process and then place a new order for the item you want.

This is important to remember because popular items can sell out quickly. There is no guarantee the item will still be in stock by the time your return is processed. It’s a bit of a gamble, but it’s the only method available.

Return the original item using the process above.
Once the return is initiated, immediately check if the desired size/color is still available.
If it is, you can place a new order for it. You will be charged for this new order.
Your refund for the first order will be processed separately once the return is received and inspected.

International Returns

If you are shopping from outside the United States, return policies are different. International customers are generally responsible for all return shipping costs and any applicable customs duties. The process must still be initiated through your Gilt account, but the logistics are more complex. Always review the international terms at checkout.

How Refunds Work

After Gilt receives your return, their warehouse team will inspect it. This inspection process can take 7-10 business days after the package arrives. Once the item is approved, your refund is issued.

Refund Method and Timing

Refunds are issued to the original form of payment. The timing depends on your bank or card issuer.

Credit/Debit Cards: Refunds typically appear within 5-10 business days after Gilt issues them.
Gilt Credit: If you choose this option, refunds are issued as Gilt Credit to your account, which can be faster. This credit is usually available immediately after the return is approved.
PayPal: Refunds to PayPal can take a similar timeframe as cards.

Remember, the initial return shipping fee (if any) and any original shipping charges are not refundable, unless the return is due to a Gilt error.

What If Your Return Is Denied?

Gilt may deny a refund if the item does not meet their condition requirements. They will usually email you explaining the reason. Common reasons for denial include:

Missing tags or original packaging.
Signs of wear, stains, or odors.
Return initiated after the 30-day window.
The item was a final sale purchase.

If you believe the denial was a mistake, you can contact Gilt Customer Service to appeal the decision. Have your order number, return tracking number, and photos of the item as you packed it ready to share.

Tips for a Hassle-Free Gilt Return Experience

A little preparation can make the return process much smoother. Here are some tips based on common customer experiences.

Before You Buy

Know Your Measurements: Designer sizes vary wildly. Check the brand’s specific size chart, not just your usual size.
Read Reviews: Other customers often comment on fit, fabric, and color accuracy.
Assume It’s Final Sale: If you’re unsure, assume an item is final sale until you confirm otherwise in the product details.

When Your Order Arrives

Inspect Immediately: Open the box right away. Check for any damage or discrepancies.
Try On Carefully: Try clothing on over your own clothes if possible. Keep shoes on a clean carpet.
Keep All Packaging: Do not throw away any tags, bags, or boxes until you are sure you are keeping the item.

During the Return Process

Print the Label Clearly: Use a good quality printer so the barcode on the label is scannable.
Get a Drop-Off Receipt: This is your proof that you shipped the package on time.
Track Your Return: Use the tracking number on your return label to monitor its journey back to the Gilt warehouse.

Gilt Customer Service for Returns

If you run into problems, Gilt Customer Service is your point of contact. The best way to reach them is through the “Contact Us” form in your account or via email. Having your order number ready is key to getting faster help.

Response times can vary, especially during big sale events. Be patient but persistent if your issue is urgent. For complex problems, like a missing refund after several weeks, a polite but clear follow-up email is often necessary.

Frequently Asked Questions (FAQ)

How long does the Gilt return process take?

From the day you drop off the package, it can take 2-3 weeks to see your refund. This includes transit time, warehouse processing (7-10 business days), and bank processing (5-10 business days).

Can I return a Gilt item to a store?

No, Gilt is an online-only retailer. All returns must be mailed back using their provided return label to their designated warehouse facility.

What if my Gilt item is defective?

Contact Gilt Customer Service immediately. Do not initiate a standard return. Provide photos of the defect, and they will guide you through a replacement or return process with all fees covered.

Does Gilt offer free returns?

Not standardly. A return shipping fee is usually deducted from your refund. However, Gilt Insider members or specific promotions may sometimes include free return shipping as a benefit.

Can I cancel a Gilt order?

You can only cancel an order if it has not yet entered the shipping process. Gilt processes orders very quickly, so you usually have a very short window. Check your order status in your account and use the “Contact Us” option immediately if you need to try.

What is Gilt’s return policy for shoes?

Shoes must be tried on indoors on a clean surface to prevent sole damage. They must be returned with the original shoe box, which is considered part of the product. Damage to the shoe box can sometimes result in a denied return.

How do I use Gilt Credit?

If you choose a refund as Gilt Credit, the amount will be added to your account wallet. It will automatically apply at checkout on your next purchase. Gilt Credit often dos not expire, but check your account terms to be sure.

Understanding the Gilt return policy helps you shop smarter. Always check for final sale labels, act within 30 days, and keep items in perfect condition. By following these guidelines, you can enjoy Gilt’s fantastic sales with peace of mind, knowing exactly what to do if a purchase isn’t quite right.