If you’ve bought something from Garage and need to send it back, understanding the Garage Clothing return policy is your first step. This guide breaks down everything you need to know, from time limits to condition requirements, so you can handle your return or exchange smoothly and confidently.
We’ll cover the standard policy, how to process returns both online and in-store, and what to do with final sale items. You’ll also find tips for a successful return and answers to common questions. Let’s get started.
Garage Clothing Return Policy
The core Garage Clothing return policy is designed to be straightforward. You have 30 days from the date you received your order to initiate a return. Items must be unworn, unwashed, and in their original condition with all tags attached. This includes any packaging, like garment bags, that came with the item.
Your refund will be issued to the original payment method used for the purchase. It’s important to note that shipping charges are non-refundable. Also, the 30-day window is strict; returns submitted after this period will typically not be accepted.
What Items Are Final Sale?
Some items cannot be returned under any circumstances. Knowing this before you buy can save you hassle later. The following are always considered final sale:
- Swimwear (if the hygiene liner is removed or damaged)
- Bodysuits and intimates
- Accessories like earrings, hair clips, and socks
- Beauty and fragrance products
- Items marked “Final Sale” or “As-Is” during a promotion
Condition Requirements: The Golden Rule
The condition of your item is the most critical factor for a successful return. Store associates will inspect everything carefully. To ensure your return is accepted, make sure:
- All original tags are attached and intact.
- The item has no stains, makeup, deodorant marks, or odors.
- It has not been worn, washed, or altered in any way.
- Footwear is tried on a clean, carpeted surface only to avoid sole scuffs.
Special Cases: Defective or Damaged Items
If your item arrives with a manufacturing defect or was damaged during shipping, the policy is different. You should contact Garage Customer Service immediately—ideally within 48 hours of delivery. Provide your order number and clear photos of the damage or defect. They will usually offer a replacement, refund, or store credit for these situations, even if tags are removed.
How to Return an Online Order
Returning something you bought online is simple. You have two main options: by mail or in a store. Here’s the step-by-step process for a mail return:
- Log into your Garage account on their website and go to ‘Order History’.
- Select the item(s) you wish to return and follow the prompts to generate a return authorization.
- Print the provided return label and packing slip.
- Pack the items securely in their original packaging or a similar box, include the packing slip, and seal the package.
- Attach the return label and drop the package at the designated carrier (usually Canada Post or UPS).
Remember to get a drop-off receipt for your records. Refunds are processed once the return is received and inspected at the warehouse, which can take 10-14 business days after they get it.
The Faster Option: In-Store Returns
Returning an online purchase to a physical Garage store is often quicker. You’ll get your refund processed on the spot (as store credit or to your original payment method, depending on the store’s capability). Just bring the items, the original packing slip or your order confirmation email, and the payment card used. The 30-day rule and condition requirements still apply fully.
How to Return an In-Store Purchase
If you bought something at a retail location, you must return it to a store, not by mail. Head back to any Garage store with the item, the original receipt, and your payment method. The associate will inspect the item and process your refund. Without a receipt, you may only be eligible for store credit at the item’s current selling price, which could be lower than what you paid.
Understanding Exchanges
Garage primarily handles exchanges through a return-and-rebuy process. For a different size or color, the easiest method is to return the original item (following the steps above) and then place a new order for the desired item. This ensures you get the correct product and can be done quickly online or in-store.
Some physical stores may be able to do a direct exchange if they have the exact item in stock, but it’s not guaranteed. It’s always best to call your local store ahead to ask about their exchange capabilities.
Refund Methods and Timing
How you get your money back depends on how you paid and how you returned the item.
- Credit/Debit Card: Refunds are issued back to the original card. Processing can take 5-10 business days after the return is approved to appear on your statement.
- PayPal: The refund goes back to your PayPal balance. This is usually one of the faster methods.
- Gift Card/Store Credit: The refund is re-issued as new store credit.
- Cash: In-store cash purchases may be refunded in cash, depending on store policy, or onto a merchandise card.
Again, original shipping fees are not refunded, and you are responsible for any return shipping costs unless the item was defective.
Tips for a Hassle-Free Return
A little preparation makes the process smooth. Here are some pro tips:
- Keep the tags on until you’re sure you’re keeping the item.
- Save all packaging and receipts until the return window closes.
- Try on items carefully over clean surfaces and your own undergarments.
- Initiate online returns as soon as you decide, to account for mail transit time within the 30-day window.
- Take clear photos of the items before you send them back, just for your own records.
International Returns
If you’re shopping from outside the United States or Canada, return policies can vary. Generally, international customers are responsible for any duties, taxes, and shipping costs associated with the return. The return must still meet the standard 30-day and condition requirements. It’s best to review the specific international return instructions on the Garage website for your country before placing an order.
What If You Miss the Return Window?
The official policy is firm on the 30-day limit. However, if you have a genuine reason and the item is in perfect condition, it doesn’t hurt to contact Customer Service or speak politely with a store manager. While not guaranteed, they may offer store credit as a one-time courtesy. This is entirely at their discretion, so it’s always better to act within the allotted time.
Gift Returns and Receipts
Returning a gift? You’ll need a gift receipt. With a gift receipt, you can return the item for store credit at its current selling price. Without any receipt, the store may offer merchandise credit at the item’s lowest recent selling price. The standard condition rules still apply strictly for all gift returns.
Holiday Return Extensions
Garage often extends its return window for purchases made during the major holiday season (around November and December). For example, items bought in late November might be returnable until mid-January. Always check the website’s current policy during this time or ask in-store, as the extended dates are announced annually and can change.
Frequently Asked Questions (FAQ)
How long does the Garage return policy give you?
You have 30 days from the date you receive your online order or make an in-store purchase to return items for a refund or exchange.
Can you return Garage items without a tag?
No. All original tags must be attached and intact for a return to be accepted. This is a non-negotiable part of their policy.
Does Garage offer free returns?
Garage does not typically provide free return shipping labels. You are responsible for the cost of return shipping unless the item is faulty or the return is due to their error.
How do I return something to Garage Clothing?
For online orders, you can start a return through your account on their website and mail it back, or take it to a physical store with your packing slip. In-store purchases must be returned to a store location with your receipt.
What is Garage’s exchange policy?
Exchanges are usually handled as a return and a separate new purchase. Some stores may do direct exchanges if they have inventory, but calling ahead is recommended.
Are swimsuits returnable at Garage?
Swimwear is only returnable if the hygiene liner is fully intact and undamaged. Once that liner is removed, the item becomes final sale.
How long do Garage refunds take?
After they receive and inspect your return, it can take 10-14 business days for the refund to be processed. It may then take an additional 5-10 business days to appear on your credit card or PayPal account.
Can I return sale items?
Yes, sale items can be returned as long as they are not marked “Final Sale” and meet all the standard condition and time requirements.
By following these guidelines and paying close attention to condition and timing, you can navigate the Garage Clothing return policy with ease. Always double-check the official policy on their website for the most current details, as terms can be updated. With this knowledge, you can shop knowing exactly what to expect if your purchase doesn’t work out.