Buying new running shoes or gear can feel like a big commitment. You do your research, try things on in the store, and hope your choice feels just as good on your first real run. But what happens when it doesn’t? What if the shoes that felt perfect on a quick jog around the block start causing blisters on a five-mile run? This is where having a clear and customer-friendly return policy makes all the difference, and it’s a cornerstone of the shopping experience at Fleet Feet.
The peace of mind that comes with a generous fleet feet return policy is invaluable for athletes of all levels. It removes the fear of making a wrong purchase and encourages you to truly test your gear in the environment it was made for. Whether you’re a seasoned marathoner or just starting your fitness journey, knowing you have options if something isn’t right allows you to shop with confidence and focus on what really matters—your performance and comfort.
What is the Fleet Feet Return Policy?
At its heart, the policy is built on a simple, powerful promise: if you’re not satisfied with your purchase, you can return it. The most notable aspect is the 90-day return window. This gives you a full three months to put your shoes, apparel, or gear through its paces. Unlike policies that only allow returns for unworn items, Fleet Feet encourages you to use your products. You can run, walk, or workout in them. If they don’t meet your expectations for any reason, you can bring them back for a refund or exchange.
This policy applies to items purchased from both Fleet Feet retail stores and their official website. It covers a wide range of products, including running shoes, sandals, apparel, socks, and most accessories. The goal is to ensure you are completely happy with your gear and how it supports your active lifestyle.
What Can You Return (and What Can’t You)?
While the policy is extensive, it’s helpful to know what is included and if there are any exceptions. The 90-day satisfaction guarantee is primarily for performance footwear and apparel. This means the running shoes you bought, the leggings you trained in, or the hydration vest you tested are all eligible for return within the 90-day period, even if they show signs of wear.
There are, understandably, a few exceptions for health and safety reasons. Items like compression gear, socks, and nutrition products (such as gels and drinks) are typically final sale once opened or used. It’s always a good idea to check the product packaging or ask a store associate at the time of purchase if you are unsure about a specific item. For hygienic reasons, these categories are exempt from the standard wear-test policy.
Making a Return is a Simple Process
Whether you bought your gear online or in a physical store, the return process is designed to be straightforward.
For In-Store Purchases:
This is the easiest method. Simply bring the item you wish to return, along with your original proof of purchase (receipt or packing slip), to any Fleet Feet retail location. The staff will be happy to process your return or exchange on the spot. Even if you don’t have your receipt, they may be able to look up your purchase if you used a credit card or your FitList loyalty account.
For Online Purchases:
If you ordered from FleetFeet.com, you have two options. You can initiate a return through your online account, print a provided shipping label, and mail the item back. Alternatively, you can take the online purchase, along with the packing slip, to any brick-and-mortar Fleet Feet store for processing. The in-store method is often faster, as you can get your refund or new product immediately.
Tips for a Smooth Return Experience
To ensure your return goes off without a hitch, keeping a few things in mind can be very helpful. First, try to hold on to your original receipt or packing slip. While it’s not always strictly necessary, it makes the process quicker and smoother for everyone. Second, while items can be worn, they should be returned in a resalable condition if possible. This generally means not excessively damaged or dirty.
It’s also a fantastic idea to sign up for the free FitList loyalty program. Not only does it give you access to members-only benefits, but it also digitally stores your purchase history. This means you never have to worry about losing a receipt again, as all your transactions are linked to your account, making returns and exchanges incredibly simple.
Why This Policy Builds Trust with Runners
A generous fleet feet return policy is more than just a corporate guideline; it’s a statement of values. It shows that the company is genuinely invested in your success and comfort, not just in making a sale. This builds a deep level of trust between the brand and the running community. It allows you to make purchasing decisions based on what you truly need, without the pressure of being stuck with a product that doesn’t work for you.
This approach transforms the entire shopping experience. Instead of a transactional event, it becomes the start of a supportive relationship. The staff at Fleet Feet are empowered to help you find the perfect fit, knowing that the policy supports their recommendations and your real-world testing.
Your Questions Answered
Let’s address some common questions that might come up. What if it’s been more than 90 days? While the official satisfaction guarantee expires after 90 days, it’s still worth contacting your local store. They often have some discretion and may be able to help with an exchange or store credit, especially if there is a clear defect in the product.
What about gift returns? If you received a Fleet Feet item as a gift, you can typically exchange it for store credit or a different product, provided you have the gift receipt. The standard 90-day window from the date of purchase still applies. For the most current and detailed information, always refer to the official Fleet Feet website or call your local store directly.
In the world of athletic retail, confidence in your gear is everything. The ability to test your shoes on the road or trail without financial risk is a game-changer. By offering a clear, generous, and runner-centric return policy, Fleet Feet demonstrates a commitment to its customers that goes far beyond the checkout counter. It empowers you to find the perfect gear for your unique stride, ensuring that your only focus is on moving forward.