Five Below Return Policy

If you’ve ever wondered about the Five Below return policy, you’re in the right place. Knowing the rules before you buy can save you time and hassle later on, and we’ve got all the details you need.

This guide breaks down everything. We’ll cover how long you have to return items, what you need to bring, and which items are final sale. Whether you shop in-store or online, understanding the policy makes the process smooth and simple.

The core policy is straightforward. Most items can be returned within 30 days of purchase for a refund or exchange. You’ll need your receipt or the credit card used for the purchase for the fastest service.

Without a receipt, the process is different. You may receive a merchandise credit for the item’s lowest selling price within the last 30 days. This is subject to manager approval and ID verification.

Key Points to Remember

Return Window: 30 days from the date of purchase.
Condition: Items must be unopened, unused, and in their original packaging with all tags attached.
Proof of Purchase: A receipt, packing slip, or the original payment method is highly recommended.
Online Returns: You can return online orders to any Five Below store for free, or by mail for a deducted shipping fee.

What You Cannot Return

Some items are marked as final sale. These are generally non-returnable for health, safety, or licensing reasons. Always check the packaging or product description for a “Final Sale” notice.

Food, candy, and beverages
Health and beauty items (e.g., makeup, skincare, haircare)
Electronics that have been opened
Media (DVDs, video games, books, music) if the seal is broken
Seasonal and holiday merchandise after the holiday has passed
Gift cards (these are non-refundable)

The In-Store Return Process

Returning an item to a Five Below store is usually the quickest option. Follow these steps to ensure there’s no delay.

Gather the item, its original packaging, and all accessories.
Find your receipt, packing slip, or bring the credit card you used.
Visit any Five Below store (you don’t need to go to the original location).
Head to the checkout counter and let an associate know you’d like to make a return.
The associate will process your return. With a receipt, you’ll typically get your refund back to the original payment method. Without one, you’ll likely get a store credit.

What About Returns Without a Receipt?

If you’ve lost your receipt, don’t panic. Five Below can often look up your purchase if you used a credit or debit card. Simply present the same card at the return counter.

For cash purchases without a receipt, the store may offer a merchandise credit. This is not guaranteed and is at the store manager’s discretion. You’ll need to show a valid government-issued ID, which they may scan for tracking purposes.

The Online Return Process

Returning an item you bought on the Five Below website gives you two choices: return by mail or return in-store. The in-store option is often faster and doesn’t have a fee.

Option 1: Return to a Store (Recommended)

Locate your packing slip that came with the order.
Bring the item, all its parts, and the packing slip to any Five Below store.
The return will be processed just like an in-store purchase. The refund will go back to your original payment method.

Option 2: Return by Mail

Log into your Five Below account online and go to “Order History.”
Select the item(s) you wish to return and initiate a return request. You’ll recieve a return authorization and a prepaid return label via email.
Package the items securely, attach the label, and drop the package at a USPS location.
Important: A $7.95 shipping and handling fee will be deducted from your refund total for mail-in returns.

Understanding Your Refund

How you get your money back depends on how you paid and where you return it.

Original Payment Method: This is the fastest way. Credit/debit card refunds can take 3-10 business days to appear on your statement after the return is processed.
Store Credit/Merchandise Credit: Issued as a digital or physical gift card. This is immediate and has no expiration date.
Cash Refunds: Typically only available for in-store purchases made with cash, when you have the original receipt.

Special Circumstances and Exceptions

Returning a Gift

If you received a gift from Five Below, you can exchange it or get store credit. You’ll need the gift receipt. Without any receipt, the store may offer credit for the item’s current selling price, subject to manager approval.

Damaged or Defective Items

If an item is broken or faulty when you open it, contact Five Below customer service immediately. They will usually provide a prepaid return label and send out a replacement or issue a full refund, including any shipping costs. This is true even for items normally considered final sale.

Holiday and Seasonal Returns

For items bought during major holidays (like Christmas or Halloween), the return window may be extended. Often, purchases made in November and December have a January return deadline. Always check your receipt or the website’s holiday policy for the exact dates, as they can change each year.

Tips for a Smooth Return Experience

Keep Your Receipts: Toss them in a designated drawer or take a photo with your phone. This is the single best thing you can do.
Check Before You Open: For electronics or media, be certain you want it before opening the package, as the return policy changes once the seal is broken.
Act Within 30 Days: Mark your calendar or set a reminder on your phone if your 30-day window is coming up.
Bring Your ID: If there’s any chance you lost the receipt, bring a government-issued ID with you to the store.
Be Kind to Staff: Store associates are following company policy. Being polite and patient makes the process better for everyone.

Frequently Asked Questions (FAQ)

How long do I have to return something to Five Below?

You have 30 days from the purchase date to return most items. Some holiday purchases may have a extended deadline.

Can I return something to Five Below without a receipt?

Yes, but it’s up to the store manager. You’ll likely get a merchandise credit for the item’s lowest recent price, and you’ll need to show a valid ID.

What is Five Below’s return policy for online orders?

You can return online orders to any store for free with your packing slip. Or, you can return by mail, but a $7.95 fee is deducted from your refund.

Can I return opened items or electronics?

Generally, no. Opened electronics, media, and health/beauty products are considered final sale for safety and hygiene reasons. Unopened electronics in original packaging can usually be returned.

Does Five Below offer exchanges?

Yes, if the item you want is in stock, you can do a direct exchange. If not, you’ll process a return and then make a new purchase.

What items cannot be returned to Five Below?

Final sale items include food, drinks, opened media, opened electronics, gift cards, and most health & beauty products. Seasonal items after the holiday are also often non-returnable.

How long does a refund from Five Below take?

In-store refunds to a card take 3-10 business days to post to your account. Store credit is immediate. Mail-in refunds are processed after the warehouse receives your return, minus the shipping fee.

Final Thoughts on the Return Policy

The Five Below return policy is designed to be fair and manageable. The key is to act within 30 days and keep your proof of purchase. Always double-check if an item is final sale before you buy, especially for electronics and personal care products.

When in doubt, the easiest path is to take your item and receipt to a local store. The associates there can quickly help you with an exchange or refund. Knowing these rules ahead of time means you can shop with confidence, knowing exactly what to expect if your plans change.