So you bought a cool gadget, a funky piece of wall art, or a new snack from Five Below, but it’s just not working out. Maybe the headphones have a loose wire, the shirt isn’t the right size, or your child decided they already have enough slime. It happens to the best of us! Knowing the ins and outs of the Five Below return policy can save you time and ensure you have a smooth experience, whether you’re heading back to the store or wondering about an online purchase.
Having a clear understanding of the Five Below return policy before you make your purchase gives you peace of mind. The store is known for its budget-friendly prices, but that doesn’t mean you’re stuck with an item that doesn’t meet your expectations. Their policy is generally quite customer-friendly, designed to be straightforward for the millions of shoppers who love the treasure-hunt experience at their local store.
What You Need to Know Before You Return
The foundation of any good return process is knowing the basic rules. For most items, Five Below gives you a generous 30-day window to bring something back. This count starts from the original date of purchase, so it’s a good idea to hang on to your receipt. When you have your receipt, the process is usually seamless. You can typically expect a refund to your original payment method, which is great for those slightly bigger purchases.
But what if that little receipt has already been lost to the void of your car or recycling bin? Don’t worry, all is not lost. Without a receipt, Five Below will often still accept the return, but there are a couple of things to keep in mind. You’ll likely receive a merchandise credit or an even exchange for the current selling price of the item. This is a fair way for the store to handle it, ensuring you still get value for your return.
Items That Have Special Return Rules
While the standard policy covers a vast majority of the fun and quirky items in the store, a few categories have specific guidelines. It’s always wise to double-check these before you buy, especially if you’re unsure.
Electronics and media, like headphones, phone chargers, and video games, often have a sealed package. Once that seal is broken, these items are generally considered final sale and cannot be returned. This is primarily for health and safety reasons and is a common practice among retailers. Similarly, gift cards are a final purchase, as they hold monetary value that can be transferred.
Seasonal items are another category to note. Those adorable Halloween decorations or festive Christmas lights might have a different return deadline, often set shortly after the holiday has passed. Always check the receipt or ask a team member at the time of purchase if you’re buying something for a future event.
Navigating the Five Below Return Policy for Online Orders
Shopping on the Five Below website is convenient, but what do you do when your online order doesn’t work out? The good news is that the process is still quite simple. You have two main options for returning items you bought online.
The easiest method for many people is to take the online order, along with the packing slip it came with, to any physical Five Below store. The store will process the return for you right there, which often means you get your refund faster than dealing with mail. If there isn’t a store near you, or you simply prefer to ship it back, you can initiate a return through your online account. You’ll typically be responsible for the cost of return shipping, which will be deducted from your refund amount.
Making Your Return Process Super Simple
A little preparation can make your trip back to Five Below quick and hassle-free. First and foremost, try to keep your receipt. Tucking it into the bag with the item or having a specific spot in your wallet for receipts can be a lifesaver. It’s also helpful to bring the same payment card you used, as this can speed up the refund process.
Make sure the item is in its original condition. This means all the tags should still be attached, and it should be in the original packaging if possible. For unopened items, this is a non-issue, but for anything you’ve tried out, just do your best to return it as you found it. Being polite and patient with the store team members goes a long way, too. They’re there to help you and will appreciate a friendly attitude.
Your Quick Guide to a Smooth Return
Let’s recap the most important points to remember. You have 30 days for most returns, and your receipt is your best friend for getting a full refund to your original payment method. Without a receipt, you can still get store credit. Keep an eye on electronics and seasonal items, as they may have different rules. And for online orders, your local store is often the fastest path to a solution.
At the end of the day, Five Below aims to make returns as stress-free as their affordable prices. By knowing these simple guidelines, you can shop with confidence, knowing that if something isn’t quite right, you have options. So go ahead and enjoy finding those amazing five-dollar deals!