Understanding the Fitment Industries return policy is crucial before you make any purchase. Whether you’re buying wheels, tires, or a full package, knowing your options for returns and exchanges gives you peace of mind. This guide will walk you through every detail, making the process simple and stress-free.
We know you want to get your new parts on your vehicle. But sometimes, things don’t go as planned. Maybe the fit isn’t right, or you just changed your mind. That’s where a clear return policy becomes your best friend. We’ll cover timelines, conditions, restocking fees, and the step-by-step process to ensure you’re fully informed.
Let’s get straight into the specifics so you can shop with confidence.
Fitment Industries Return Policy
The core policy is designed to be fair to both you and the company. It centers on a few key principles: a strict time window, the requirement that items be in new/unused condition, and the understanding that certain items cannot be returned at all. The most important thing to remember is to contact their support team before shipping anything back. Unauthorized returns will not be accepted.
Here’s a quick overview of the main points:
* Return Window: You have 30 calendar days from the date the item is delivered to initiate a return.
* Condition: Items must be in brand new, unused, and original packaging. This means no mounting, no test fitting, and no damage to boxes.
* Restocking Fee: Most returns are subject to a restocking fee, typically between 15% and 25%. This covers the cost of inspecting and restocking the item.
* Non-Returnable Items: Special order items, closeouts, used/blemished products, and installed items generally cannot be returned.
* Return Shipping: You, the customer, are responsible for the cost of return shipping unless the return is due to an error on Fitment Industries’ part.
What Items Can Be Returned?
Not everything you buy is eligible for a return. It’s essential to check the product listing before you click “buy.” Here’s a breakdown:
Eligible for Return (Under Conditions):
* Standard inventory wheels (new, in original boxes).
* Standard inventory tires (new, with stickers and labels intact).
* Wheel and tire packages that have not been mounted or balanced.
* Accessories like lug nuts or center caps that are still sealed.
Typically NON-Returnable:
* Special Order Wheels: These are wheels ordered specifically for you from the manufacturer. They are marked as “Special Order” or “Non-Returnable” on the product page.
* Closeout/Clearance Items: These are final sale purchases.
* Used or Blemish Products: Sold as-is, often at a discount.
* Installed Items: Any wheel or tire that has been mounted, balanced, or has any sign of installation.
* Opened Chemical Products: Like tire shine or cleaning kits.
* Customized Products: Wheels that have been modified or powder-coated by Fitment Industries.
The Step-by-Step Return Process
Following the correct process is the only way to ensure your return is processed smoothly and your refund is issued. Skipping steps can lead to delays or even a rejected return.
1. Contact Customer Support. Do not ship anything back yet! Email or call Fitment Industries support within the 30-day window. Have your order number ready.
2. Explain Your Reason. Clearly state why you are returning the item (e.g., wrong size, changed mind, etc.). This helps them determine if return shipping costs will be your responsibility.
3. Receive Your RMA Number. If your return is approved, support will issue a Return Merchandise Authorization (RMA) number. This number must be written on the outside of every box you return.
4. Pack Items Securely. Repack all items in their original, undamaged packaging with all included parts (hub rings, valve stems, etc.). Use ample packing material.
5. Ship the Package. You must use a trackable shipping service (like UPS or FedEx). Insure the package for its full value. Send it to the address provided by support. Remember, you pay for return shipping unless it’s their fault.
6. Wait for Inspection. Once received, the warehouse team will inspect the items to ensure they are in new, unused condition.
7. Receive Your Refund. After approval, your refund will be processed, minus any applicable restocking fees. Refunds usually go back to the original payment method and can take several business days to appear.
Understanding Restocking Fees
The restocking fee is a standard part of the Fitment Industries return policy. It is not a penalty, but rather a charge that covers the labor and costs associated with processing your return. These costs include warehouse handling, inspection, and returning the product to sellable inventory.
* Standard Fee: This is often 15% for standard returns (like a change of mind).
* Higher Fees: In some cases, such as returning a large wheel and tire package, the fee may be higher, sometimes up to 25%. The exact fee should be confirmed with customer service when you initiate your return.
* Waived Fees: Restocking fees are usually waived if the return is due to an error made by Fitment Industries (e.g., they sent the wrong item or a defective product).
Exchanges vs. Returns
Sometimes you don’t want a refund—you want the correct or a different item. The exchange process is similar to a return but with an extra step.
1. Initiate the return for the original item as described above.
2. Clearly state you want an exchange for a different product.
3. Once your return is approved and you have your RMA, you can place a new order for the item you want.
4. You are responsible for any price difference and additional shipping charges.
5. It’s often faster to process a return and then place a separate new order, as exchanges can wait for the inspection to be complete before the new item ships.
Wheel and Tire Package Returns
Returns for full wheel and tire packages have the strictest condition requirements. The package must not have been mounted or balanced. The tires must have all their factory stickers and labels intact, and the wheels must show no signs of being placed on a hub or touched by a tire machine. Even a test fit can void the return eligibility. The boxes for both wheels and tires must also be in good condition.
International Returns
If you are located outside the United States, the return process is more complex and expensive. You are still responsible for all return shipping costs, which can be very high for heavy wheels and tires. Additionally, you may be responsible for any import duties or taxes incurred during the return process. It is highly recommended to contact support for explicit instructions before ordering if you are an international customer.
Tips for a Smooth Return Experience
A little preparation can make the whole process much easier.
* Inspect Upon Delivery: As soon as your order arrives, open the boxes and inspect everything for damage or defects. Take photos of any issues immediately.
* Do Not Mount: Resist the urge to test fit or mount the wheels and tires until you are 100% certain you are keeping them.
* Save All Packaging: Keep every box, foam insert, and plastic bag until you’re sure the items are staying on your car.
* Act Quickly: The 30-day clock starts ticking the day the package is delivered. Don’t wait until day 29 to contact support.
* Use a Trackable Service: Always get a tracking number and insurance when you ship your return. This protects you if the package gets lost.
Common Reasons for Return Denial
Returns are sometimes denied. Knowing why can help you avoid it.
* Item was mounted or installed. This is the most common reason.
* Return initiated after the 30-day period. The deadline is strict.
* No RMA number on the box. Unauthorized returns are refused.
* Damaged or missing original packaging. Items must be resellable.
* Returning a non-returnable item like a special order wheel.
* Tire stickers removed or wheels scratched from handling.
How to Check Your Order Status & Initiate a Return
The best way to start a return is through the Fitment Industries website. Log into your account, find your order history, and look for a return option or contact details. If you checked out as a guest, you’ll need your order number and email address. The customer support email is typically listed on the “Contact Us” page. Having your order number ready when you call or email speeds things up considerably.
Defective or Damaged Items
If your item arrives damaged or is defective, the process is different. You must contact support within 3 business days of delivery. Provide clear photos and a description of the damage or defect. Fitment Industries will then work with you on a solution, which may involve sending a replacement part, issuing a refund, or filing a claim with the shipping carrier. In these cases, return shipping is usually covered by them, and restocking fees are waived.
FAQ Section
Q: How long does it take to get my refund after a return?
A: After the returned items are received and inspected, it usually takes 5-10 business days for the refund to be processed back to your original payment method. The time it takes for the funds to appear in your account depends on your bank or card issuer.
Q: Can I return wheels I test fitted on my car?
A: No. Test fitting is considered installation and will void the return eligibility. Even gently placing a wheel on the hub can leave marks. It’s best to confirm fitment using specifications and measurements before ordering.
Q: What is Fitment Industries’ return policy for tires?
A: The return policy for tires requires them to be in brand new condition, with all factory stickers and labels intact, and never mounted or balanced. They must be returned in their original, undamaged tire packaging.
Q: Are there any return fees?
A: Yes, most returns are subject to a restocking fee, which is a percentage of the product cost. You are also responsible for the cost of return shipping unless the return is due to an error on Fitment Industries’ end.
Q: What if I recieved the wrong item?
A: If there was a shipping error on their part, contact support immediately. They will provide a prepaid return label and expedite the correct item to you without any restocking fees.
Q: Can I cancel my order after it’s placed?
A: You must contact support as soon as possible. If the order hasn’t been processed or pulled for shipping, they may be able to cancel it. Once it’s in the shipping pipeline, you will need to follow the standard return process when it arrives.
Q: Does the return policy cover international orders?
A: The 30-day return window still applies, but international customers are responsible for all return shipping costs, duties, and taxes. The process is more complicated, so direct communication with support is essential.
Knowing the ins and outs of the Fitment Industries return policy protects your investment. It allows you to shop for your perfect setup with the assurance that there’s a clear path if something isn’t right. Always remember the golden rules: keep everything new and in its packaging, contact support first, and act within the 30-day window. By following these guidelines, you can ensure that your experience, whether you keep your purchase or need to send it back, is as smooth as possible.