If you’ve ever bought something online, you know a good return policy is important. Understanding the FIGS return policy before you buy can save you time and ensure you’re happy with your purchase. This guide will walk you through everything you need to know, from how to start a return to what items are eligible. We’ll make it simple so you can shop with confidence.
FIGS Return Policy
The FIGS return policy is designed to be straightforward for customers. In general, you have 30 days from the date you receive your items to initiate a return. The items must be unworn, unwashed, and have all original tags attached. This is standard for apparel companies and helps ensure the products can be resold.
It’s important to note that the return window is based on the delivery date, not the purchase date. So keep an eye on your tracking information. All returns are processed for a refund to your original payment method, not for store credit or exchanges. We’ll cover how to do an exchange later on.
What Items Can Be Returned?
Most items from FIGS are returnable if they meet the condition criteria. This includes:
- Scrubs tops and bottoms
- Jackets and outerwear
- Under scrubs and compression wear
- Shoes (must be in original, undamaged box)
- Accessories like stethoscopes and bags
What Items Are Final Sale?
Some items cannot be returned under any circumstances. Knowing this before you checkout helps avoid disappointment. Final sale items typically include:
- Clearance or heavily discounted items (usually marked clearly)
- Face masks
- Any item that has been worn, washed, or has removed tags
- Personalized or monogrammed products
- Gift cards (these are never returnable)
Condition Requirements Are Key
The condition of the item is the most critical part of the FIGS return policy. Your return will likely be rejected if the items don’t meet these standards. They must be in resellable condition. This means no deodorant stains, makeup marks, or pet hair. The tags should be intact and still attached.
Think of it as returning something you tried on in a store fitting room. You wouldn’t cut the tags off or wear it for a shift before deciding. The same principle applies here. Inspect your items carefully when they arrive to make sure they are what you wanted.
How to Return an Item to FIGS
Returning an item involves a few simple steps. You must start the process online; you cannot return items to a physical store as FIGS operates primarily online. Follow these steps to ensure your return is accepted.
Step 1: Initiate Your Return Online
Log into your FIGS account on their website. Go to your order history and select the item(s) you wish to return. If you checked out as a guest, you’ll need the order number and the email address used for the purchase. You’ll be asked to select a reason for the return, which helps FIGS with quality feedback.
Step 2: Print Your Return Label
Once you’ve completed the online form, FIGS will email you a prepaid return shipping label. You must print this label. Currently, FIGS does not offer QR code drop-off options at carriers, so having access to a printer is necessary. If you don’t have a printer, consider using a local library or shipping store.
Step 3: Pack Your Items Securely
Place the items in their original packaging if possible. If not, use a sturdy box or mailer. Attach the return label securely to the outside of the package. It’s a good idea to remove or cover any old labels. Make sure the items are protected from damage in transit, as FIGS will inspect them upon arrival.
Step 4: Ship Your Package
Drop off your package at a United States Postal Service (USPS) location. The label provided is typically for USPS. Get a receipt from the post office as proof of drop-off, especially if you’re returning high-value items. This receipt has your tracking number, which you can use to monitor the return’s progress.
Step 5: Wait for Processing and Refund
After FIGS receives your return, their team will inspect it. This process can take 7-10 business days. Once approved, your refund will be issued to your original payment method. The time it takes for the refund to appear on your statement depends on your bank or card issuer, often 3-5 additional business days.
FIGS Exchange Policy and Process
FIGS does not offer direct exchanges through their return portal. If you need a different size or color, you need to follow a two-step process. This is a common approach for many online retailers.
How to Do an Exchange
- First, initiate a standard return for the item you don’t want following the steps above.
- Once you receive your return confirmation email, place a new order for the correct size or color you need.
- This ensures you get the item you want before it sells out, especially for popular colors.
While this means you have to pay for the new item upfront, you will be refunded for the first one once the return is complete. It’s the most reliable way to secure the right fit.
International Returns and Special Cases
International Orders
The FIGS return policy for international orders is different. Customers outside the United States are responsible for the cost of return shipping. The initial return shipping label provided will not be prepaid. You will also be responsible for any customs duties or taxes incurred on the returned goods, which are rarely refundable.
It’s crucial to check the international policy on the FIGS website for your specific country before placing a large order, as return costs can be significant.
Damaged or Defective Items
If your item arrives damaged or has a manufacturing defect, contact FIGS Customer Service immediately. Do not initiate a standard return. You will likely need to provide photos of the damage or defect. FIGS will then provide instructions, which often include sending a replacement item at no charge without requiring you to return the damaged one first.
This process is for genuine faults, not for fit issues or change of mind. Be prepared to show that the problem was present when you opened the package.
Returning Gifted Items
Returning a gift follows a similar process but with a few twists. You will need the order number from the gift giver. If you don’t have it, the person who bought the gift can initiate the return for you. The refund for gifted items is typically issued as store credit to the original purchaser, unless other arrangements are made with customer service.
Tips for a Smooth FIGS Return Experience
Following these tips can help ensure your return goes through without any hiccups.
- Try On Carefully: Try scrubs on a clean floor, away from makeup or pets. Keep all tags attached and plastic liners in shoes.
- Act Quickly: Don’t let the 30-day window slip by. Start the return as soon as you know something isn’t right.
- Use a Printer: Have your return label printed and ready before you pack the box.
- Keep Your Receipt: Always get that drop-off receipt from USPS until you see the refund in your account.
- Check Final Sale Marks: Double-check that the item you’re buying isn’t on clearance or marked as final sale before completing your purchase.
FIGS Return Policy FAQs
How long do I have to return FIGS scrubs?
You have 30 days from the date your order is delivered to start a return. The clock starts when the tracking shows “delivered.”
Does FIGS offer free returns?
Yes, for customers within the United States, FIGS provides a prepaid return shipping label. International customers are responsible for return shipping costs.
Can I return FIGS scrubs after I’ve worn them?
No. The FIGS return policy states that items must be unworn, unwashed, and have all original tags attached. Worn or washed items will not be accepted.
How long does a FIGS refund take?
After FIGS receives your return, inspection and processing takes 7-10 business days. The refund to your card may then take an additional 3-5 business days to post, depending on your bank.
Can I exchange FIGS scrubs for a different size?
FIGS does not have a direct exchange system. To get a different size, you should return the original item for a refund and then place a new order for the size you need.
What if my FIGS item is defective?
If you receive a damaged or defective item, contact FIGS customer service directly with photos. They will usually send a replacement promptly without needing the standard return process.
Are FIGS shoes returnable?
Yes, FIGS shoes are returnable within the 30-day window if they are in new condition, with the original box undamaged and all packaging included.
Contacting FIGS Customer Service
If you have questions that aren’t answered here, reaching out to FIGS directly is your best bet. The fastest way is through the contact form on their website under the “Help” or “Contact Us” section. You can also email them. Response times can vary but are usually within a few business days.
Have your order number ready when you contact them. This helps them pull up your details quickly and resolve your issue. Being clear and polite in your communication always helps get the best service.
Final Thoughts on the FIGS Return Policy
The FIGS return policy is clear and standard for the apparel industry. The key to a successful return is speed and attention to condition. Always initiate your return within 30 days of delivery and ensure every item is in pristine, unworn condition with tags. For exchanges, remember the process is to return and reorder.
By understanding these guidelines before you shop, you can focus on finding the perfect scrubs without worry. Knowing the policy allows you to make informed decisions and ensures a positive experience with your FIGS purchase, even if something doesn’t work out. Always check the official FIGS website for the most current policy information, as details can occasionally change.