Faherty Return Policy

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Understanding the Faherty return policy is key to shopping with confidence. This guide breaks down everything you need to know, from timeframes to condition requirements, so you can focus on finding pieces you’ll love.

We’ll cover the standard policy, exceptions for final sale items, and how to process a return. You’ll also find tips for easy exchanges and what to do if you have a damaged item. Let’s get started.

Faherty Return Policy

The core Faherty return policy is designed to be straightforward. It allows you to return most full-price items within 30 days of receipt for a refund to your original payment method. Items must be in new, unworn condition with all original tags attached.

This policy applies to purchases made online at FahertyBrand.com and in their retail stores. Keeping your proof of purchase, like your order confirmation email or receipt, is essential for a smooth process.

What Items Are Eligible for Return?

Most full-price merchandise qualifies. This includes:

  • Shirts, sweaters, and tops
  • Bottoms like pants, shorts, and skirts
  • Dresses and outerwear
  • Accessories such as hats and bags (with tags)
  • Swimwear with the hygienic liner intact and untried

What Items Are Final Sale?

Some items cannot be returned. Always check the product description before buying. Final sale typically includes:

  • Items marked “Final Sale” or “Sale” on the product page.
  • Gift cards.
  • Monogrammed or personalized items.
  • Items purchased from third-party retailers.

Understanding Sale Item Rules

This is a common point of confusion. At Faherty, items purchased at a discount or during a promotion are often considered final sale. The website will clearly label these products. If you’re unsure, contacting customer service before ordering is a good idea.

Condition Requirements for Returns

To be accepted, returns must meet strict condition guidelines. The item must be:

  • Unworn, unwashed, and unused.
  • In its original packaging if applicable.
  • Have all tags, including any special Faherty fabric tags, still attached.
  • Free of any odors, stains, or damage.

Items that show any signs of wear or have removed tags will likely be sent back to you.

Step-by-Step Return Process

Follow these steps to ensure your return is processed quickly and correctly.

For Online Purchases

  1. Initiate Your Return: Log into your Faherty account and go to your order history. Select the item(s) you wish to return and follow the prompts. If you checked out as a guest, use the return portal on their website and enter your order number and email.
  2. Print Your Label: Once authorized, you’ll receive a prepaid return shipping label via email. Print this label. Faherty deducts a $7 return shipping fee from your refund, which is standard for many retailers.
  3. Pack Your Item: Securely package the item in its original packaging or a suitable box. Attach the return label clearly on the outside. Make sure to include any original packing slips.
  4. Ship It: Drop the package off at the designated carrier (usually USPS or UPS). Keep your tracking number safe so you can monitor the return’s progress.
  5. Wait for Processing: Once the return is received at Faherty’s warehouse, allow 7-10 business days for processing. You’ll get an email confirmation when your refund is issued.

For In-Store Purchases

You can return online purchases to a Faherty retail store, which is often faster. Bring the item with all tags attached and your proof of purchase (email receipt or packing slip). The store associate will process the refund to your original payment method. Note that final sale items bought online remain final sale in-store.

For items purchased in a physical store, you should return them to a store location. The same 30-day and condition policies apply.

Exchange Policy and How to Do One

Faherty does not offer direct exchanges through their online system. But there’s a simple workaround.

  1. Process a return for the item you don’t want following the online steps above.
  2. Once the return is initiated, place a new order for the desired item, size, or color on their website.
  3. This ensures you secure the new item right away, especially if it’s in limited stock, while the refund for the original item processes separately.

For in-store purchases, you can often do a direct exchange at the retail location, subject to availability.

Refund Timeline and Methods

Refunds are issued to the original form of payment. Here’s what to expect:

  • Credit/Debit Card: Refunds appear within 7-10 business days after processing. It may then take an additional 3-5 business days for your bank to post it.
  • PayPal: Refunds are typically credited to your PayPal balance within 3-5 business days of processing.
  • Gift Card: Refunds to a Faherty gift card are usually the fastest, often within 24 hours of processing.

Remember, the $7 return shipping fee is deducted from your refund total for online returns. In-store returns are not subject to this fee.

International Return Policy

International customers face different rules. Returns for orders shipped outside the United States are subject to a $25 return shipping fee, which is deducted from your refund. You are also responsible for any original shipping charges, which are non-refundable.

All customs duties and taxes paid on the original order cannot be refunded. The 30-day window still applies, starting from the delivery date. Initiating the return through the website is still the first step, but the cost and complexity are higher.

What to Do With Damaged or Defective Items

If your item arrives damaged or has a manufacturing defect, contact Faherty immediately. Do not initiate a standard return.

  1. Email customer service at the address on their website or call them. Provide your order number and clear photos of the damage or defect.
  2. Their team will review the case and typically provide a prepaid label for you to send the item back at no cost.
  3. Once received, they will offer a replacement if available or a full refund, including any original shipping charges.

This process is separate from the standard return policy and is for items that were faulty upon arrival.

Tips for a Hassle-Free Return Experience

  • Act Quickly: Don’t wait until day 29. Start the process as soon as you know you want to return something to stay within the 30-day window.
  • Keep Tags On: Always leave all tags attached until you are certain you’re keeping an item. This is the most common reason for a denied return.
  • Use the Original Box: If possible, use the box and packaging the item came in. It protects the item and looks more professional.
  • Track Your Package: Always get a drop-off receipt or use a trackable service. This provides proof you shipped the return.
  • Read Product Descriptions: Double-check if an item is marked as “Final Sale” before clicking purchase.

FAQs About Faherty Returns

How long does the Faherty return policy give you?

You have 30 days from the date you receive your shipment to initiate a return for eligible items.

Can you return sale items to Faherty?

Generally, no. Items purchased on sale or at a discount are typically considered final sale. The product page will clearly state this before you add it to your cart.

Does Faherty offer free returns?

No, Faherty deducts a $7 return shipping fee from your refund for online returns. Returns made directly to a retail store do not have this fee.

What if I recieved a wrong item?

Contact customer service right away. They will arrange a prepaid return label for the incorrect item and expedite shipping for the correct one, usually at no cost to you.

Can I return a gift?

Yes, but you’ll need the order number or a gift receipt. The refund will be issued as store credit to a Faherty digital gift card. Without proof of purchase, a return may not be possible.

How do I check my return status?

Use the tracking number from your return shipping label. Faherty will also send you an email when your return is received and when your refund is issued.

What is Faherty’s warranty?

Faherty stands behind the quality of their products. For defects in materials or workmanship, contact them directly even outside the 30-day window. They will review it on a case-by-case basis.

Contacting Customer Service

If you have unique questions or issues, Faherty’s customer service team is there to help. The best way to reach them is via email at the address listed on the “Contact Us” page of their website. You can also call during business hours. Have your order number and relevant details ready to help them assist you faster.

Understanding the Faherty return policy makes you a smarter shopper. By following the condition rules, acting within the timeframe, and using the correct process, you can shop their collections with peace of mind. Always double-check final sale status and keep those tags on until you’re sure. This way, you can enjoy their quality styles without any worry.