Understanding the Everything But Water return policy is the first step to a stress-free shopping experience. Whether you bought a swimsuit that didn’t fit or a cover-up that wasn’t quite right, knowing the rules helps you shop with confidence.
This guide breaks down everything you need to know. We’ll cover time limits, condition requirements, and how to process your return both in stores and online.
Everything But Water Return Policy
The core Everything But Water return policy is designed to be straightforward. You have 60 days from the date of purchase to return most items for a refund or exchange. The items must be in new, unworn condition with all original tags attached.
This applies to purchases made both online and in their physical retail stores. It’s a generous window that gives you plenty of time to decide if your purchase is perfect for you.
What Items Can Be Returned?
Most merchandise from Everything But Water is eligible for return under the standard policy. This includes:
- Swimwear and bikinis (with hygiene liner intact and attached)
- Cover-ups, kaftans, and resort wear
- Accessories like hats, bags, and sunglasses
- Footwear (must be unused and in original packaging)
- Beauty and skincare products (unopened and sealed)
What Items Are Final Sale?
Certain items are excluded from returns and are considered final sale. It’s crucial to check this list before buying.
- Any item marked as “Final Sale” on the receipt or website.
- Swimwear or lingerie with the hygiene liner removed or tampered with.
- Altered or personalized merchandise.
- Gift cards (these are non-refundable).
- Items that show signs of wear, damage, or odor.
The 60-Day Return Window
Your 60-day return period begins on the day your order ships for online purchases. For in-store buys, the clock starts on the purchase date on your receipt.
It’s a good idea to initiate your return well before the 60th day, especially for mail-in returns. The package must be postmarked by the 60th day to be accepted.
How to Calculate Your Return Deadline
If you’re unsure about your deadline, here’s a simple way to check. For online orders, find the shipment confirmation email. The date that email was sent is day one. Count forward 60 days on a calendar to find your last eligible day.
For in-store receipts, just look at the purchase date printed at the top. The staff at the store can also help you verify your eligability if you bring your receipt in.
Condition Requirements: Unworn & Tags Attached
This is the most important part of the policy. To be accepted, your return must look exactly as it did when you received it.
- All Tags Attached: The brand’s fabric tag and the Everything But Water price tag must both be fixed to the garment.
- Hygiene Liner Intact: For swimsuits and lingerie, the protective hygiene liner must be fully in place and untouched. If it’s removed, the item cannot be returned.
- Original Packaging: Shoes should be in their original box, and beauty products must be sealed.
- No Damage or Odors: The item cannot have any stains, makeup marks, perfume smells, or signs of wear.
How to Return Your Everything But Water Order
You have two main options for making a return: by mail or in person at a store. The process is slightly different for each.
Option 1: Return by Mail (Online Orders)
Returning an online order by mail is a simple process. Follow these steps to ensure it goes smoothly.
- Initiate the Return Online: Log into your Everything But Water account and go to your order history. Select the item(s) you wish to return and select the reason for return.
- Print Your Return Label: The system will generate a prepaid return shipping label and a return authorization form. You must print both documents.
- Pack Your Items Securely: Place the item(s) in their original packaging if possible, along with the printed return authorization form. Seal the box securely.
- Attach the Label & Ship: Attach the prepaid return label to the outside of the box. Drop the package off at a USPS location or schedule a pickup. Keep your tracking number!
Important Notes for Mail Returns
Returns are processed at the warehouse, which can take 10-14 business days from the day they receive your package. Your refund will be issued to your original payment method. Shipping charges are non-refundable unless the return is due to a company error.
Option 2: Return In-Store
Returning an item to an Everything But Water retail store is often the fastest method. You can return both online and in-store purchases to any physical location.
- Bring Your Items & Proof of Purchase: Gather the items in their original condition, with all tags. Bring your packing slip (for online orders) or your original receipt (for in-store purchases).
- Visit a Store: Find your nearest Everything But Water store using the store locator on their website.
- Process with an Associate: A store associate will inspect the items and process your return. You can choose between a refund to your original payment method or an exchange for a different item or size.
The in-store option gives you immediate resolution. If you choose an exchange, you can walk out with the new item right away. Refunds to credit cards may still take a few days to post, depending on your bank.
What About International Returns?
If you are located outside the United States, you are still subject to the same 60-day return policy. However, you are responsible for the cost of return shipping and any applicable customs duties or taxes.
It is highly recommended to use a trackable and insured shipping service for international returns. The return address for all mail-in returns is in the United States, so check with your local postal service for the best options.
Exchanges vs. Refunds
You can choose between an exchange or a refund for eligible returns. The process differs slightly.
Requesting a Refund
When you request a refund, the money is returned to your original form of payment. For credit card purchases, it can take 5-10 business days for the refund to appear on your statement after the return is processed.
For online returns, the refund is issued once the warehouse inspects and accepts your return. For in-store returns, the refund is initiated immediately at the point of sale.
Processing an Exchange
Exchanges are easiest done in-store. You can try on different sizes or styles on the spot. If you need to exchange an online order by mail, you typically need to process it as a return for a refund, then place a new order for the desired item.
Some customer service representatives may be able to assist with a direct exchange over the phone to avoid two shipments, but this is not guaranteed. It’s always best to ask about the current proceedure.
Special Circumstances and Exceptions
Returning a Gift
If you received an Everything But Water item as a gift, you can return it. You will need the gift receipt. Without a receipt, the return may be processed for store credit at the item’s current selling price.
The 60-day policy still applies from the original purchase date. The refund will be issued as store credit on a gift card, which you can use for a future purchase.
Damaged or Defective Items
If your item arrives damaged or has a manufacturing defect, contact Everything But Water customer service immediately. Do not return the item without instructions.
They will likely provide a prepaid return label and expedite a replacement or full refund for you. This is handled outside the standard return process and they are usually very accomodating in these situations.
Late Returns
Returns initiated after the 60-day window are typically not accepted. The system may not even allow you to generate a return label. In rare cases, a store manager might accept a slightly late return for store credit, but this is entirely at their discretion and not part of the official policy.
It’s not something you should rely on. To avoid disappointment, always mark your calendar when you make a purchase.
Tips for a Smooth Return Experience
- Try On Carefully: When trying on swimwear or clothing, ensure you are clean, dry, and free of makeup, lotion, or perfume to protect the garment.
- Save All Packaging: Keep the original box, dust bags, and any extra tags until you are sure you are keeping the item.
- Act Quickly: Don’t let the item sit in your closet. Decide within the return window to avoid missing the deadline.
- Use a Trackable Shipping Method: For mail returns, always use the provided label or a service with tracking. This protects you if the package gets lost.
- Know the Final Sale Rules: Always double-check if an item is marked as final sale before completing your purchase, as these are non-returnable.
Frequently Asked Questions (FAQ)
How long is the Everything But Water return period?
You have 60 days from the ship date (online) or purchase date (in-store) to return eligible items.
Can I return swimwear to Everything But Water?
Yes, swimwear can be returned as long as the hygiene liner is fully intact and all original tags are attached. Once the liner is removed, the item cannot be returned.
Does Everything But Water accept returns without a receipt?
For returns without a receipt, they may offer store credit at the item’s current lowest selling price. A valid photo ID is usually required for this type of return. It’s always best to have your receipt or packing slip.
Are sale items returnable?
Most sale items are returnable unless they are specifically marked as “Final Sale.” Always check the product description and your receipt for any final sale notations.
How do I start an Everything But Water online return?
Log into your account on their website, navigate to your order history, and select the item to return. Follow the prompts to print your return label and authorization form.
Can I return an online order to a store?
Yes, you can return online purchases to any Everything But Water retail store. Just bring the item in its original condition with the packing slip.
How long do refunds from Everything But Water take?
After your return is received and inspected at the warehouse, it takes about 10-14 business days to process. The refund to your card may then take an additional 5-10 business days to appear, depending on your bank.
What is the Everything But Water exchange policy?
Exchanges are easily handled in-store. For online orders, it’s often faster to process a return and then place a new order for the item you want. You can contact customer service to see if a direct exchange is possible.
Understanding the Everything But Water return policy ensures you can shop for your perfect swim and resort wear without worry. By following the guidelines on time limits, item condition, and the correct return method, you’ll have a positive experience. Always remember to check for final sale items and keep your tags attached until you’re certain about your purchase. With this knowledge, you’re ready to enjoy their collection with full confidence.