Understanding the Edikted return policy online is the first step to shopping with confidence. This guide breaks down everything you need to know, from time limits to condition requirements, so you can make purchases without worry.
Returns are a normal part of online shopping. A clear policy makes the process smooth for everyone. We’ll walk you through the exact steps, what to expect with refunds, and how to avoid common mistakes. Let’s get started with the most important details.
Edikted Return Policy
The core Edikted return policy gives you 30 days from the date you receive your items to send them back. Items must be unworn, unwashed, and have all original tags attached. This is standard for most fashion retailers.
Here’s a quick list of what you need to remember:
- You have 30 days to initiate a return.
- Items must be in original, saleable condition.
- Tags and packaging should be intact.
- Final sale items are typically not returnable.
What Items Can You Return?
Most full-price clothing and accessories from Edikted are eligible for return. This includes dresses, tops, bottoms, and outerwear. Always check the product description page before buying, as some materials or styles might have specific notes.
However, some items are usually exempt from returns. These often include:
- Swimwear (for hygiene reasons, unless the protective liner is intact).
- Bodysuits or intimate apparel.
- Accessories like jewelry if the packaging is opened.
- Any item marked “Final Sale” or “Non-Returnable.”
What Items Are Final Sale?
Final sale items are purchased as-is. Edikted, like many brands, marks heavily discounted items or special promotions as final sale. This means you cannot return them for a refund or exchange.
You’ll see this clearly labeled on the product page and in your cart. It’s crucial to double-check before completing your order, especially during big sales events like Black Friday or end-of-season clearances. There are no exceptions for final sale items unless they arrive damaged or faulty.
Condition Requirements: The Golden Rule
The condition of your return is the most common reason for issues. “Saleable condition” means the item looks exactly as it did when it left the Edikted warehouse. Any signs of wear, perfume, deodorant, or makeup can result in your return being rejected.
To ensure your item meets the condition requirements:
- Try on items carefully over a clean surface.
- Keep all plastic bags, tags, and original packaging.
- Do not remove any attached labels or size stickers.
- If you must try on shoes, do so on a clean carpet to avoid scuffs.
How to Start an Edikted Return Online
Initiating a return is done through your online account. You can’t process a return just by sending an item back. Follow these numbered steps to do it correctly.
Step 1: Log Into Your Account
Go to the Edikted website and log into the account you used to place the order. Navigate to “My Orders” or “Order History.” Find the specific order containing the item you wish to return.
Step 2: Select Items for Return
Click on the order and select the “Return Items” option. You’ll be asked to choose which items from that order your returning. You’ll also need to select a reason for the return from a dropdown menu, such as “Size too large” or “Changed my mind.”
Step 3: Choose Refund or Exchange
Edikted may offer you a choice between a refund or an exchange. If you choose an exchange, ensure the desired size or color is in stock. A refund is usually the faster and more straightforward option.
Step 4: Generate Your Return Label
Once you submit your return request, the system will generate a return authorization and a prepaid shipping label. Print this label clearly. You must use this official label; using your own method may delay processing and you might not get a refund.
Step 5: Pack and Ship Your Return
Securely pack the item in its original packaging if possible. Attach the printed return label to the outside of the box or mailer. Drop the package at the designated carrier (e.g., UPS, DHL). Keep your drop-off receipt until you get confirmation your return was received.
What About Return Shipping Costs?
Policies on return shipping fees vary. Sometimes Edikted offers free returns, other times the cost is deducted from your refund. The return portal will clearly state any fees before you finalize your request. Always read the fine print.
Understanding Refunds and Processing Times
After Edikted receives your return, their team will inspect it. This quality check is to verify the condition. Once approved, they will process your refund.
How Long Does a Refund Take?
The entire process usually takes 10-14 business days from the day you drop off the package. This includes:
- Transit time back to the warehouse (3-7 days).
- Inspection and processing time (2-3 days).
- Bank processing time for the refund to appear (3-5 days).
You will recieve an email confirmation at each major stage: return received, inspection approved, and refund issued.
How Will You Get Your Money Back?
Refunds are issued to the original payment method. If you paid with a credit card, it goes back to that card. If you used a gift card or store credit, the refund will be reissued as store credit. PayPal payments are refunded to your PayPal account.
Remember, your bank’s processing time is the final step. Even after Edikted issues the refund, it can take a few days for your bank to post it.
Exchanges vs. Store Credit
Sometimes an exchange isn’t possible because the item is out of stock. In such cases, Edikted will likely issue a refund or offer store credit. It’s important to know the difference.
How Exchanges Work
If you select an exchange, the process is similar to a return. However, instead of a monetary refund, the warehouse will ship out your new item after approving the return. This can take longer than a simple refund, as it involves two shipments.
A faster method is to simply return the original item for a refund and then place a new order for the correct size or color. This ensures you secure the item before it sells out.
Using Store Credit
Store credit is often issued for returns that don’t qualify for a full cash refund, or as a customer service gesture. It will be sent to your email as a digital code or added to your account wallet. Store credit usually has a long validity period, but check the terms.
Common Return Problems and How to Solve Them
Even with a clear policy, things can sometimes go wrong. Here are solutions to frequent issues.
My Return Was Denied Due to Condition
If your return is rejected because the item is not in original condition, you will be notified by email. The item will typically be shipped back to you at your cost. If you believe this was a mistake, you can contact customer service with photos of the item as you packed it. However, their decision is usually final.
I Lost My Return Label
You can log back into your return portal and re-print the label. If you can’t find it, contact customer support. They can resend the label link to your email. Do not ship without the official label.
It’s Been Over 14 Days and No Refund
First, check the tracking on your return package. Was it delivered? If yes, check your spam folder for Edikted emails. If there’s no communication, use the order number to contact their support team. Have your ready your bank statement to show the charge hasn’t been credited yet.
I Bought a Gift, Can I Return It?
Gift returns are often handled differently. You usually need the order number or a gift receipt. Without these, it can be very difficult to process a return. The refund may also go back to the original purchaser’s payment method, not to the gift recipient.
Tips for a Hassle-Free Return Experience
A little preparation makes the return process effortless. Follow these best practices.
- Read the policy before you buy, especially during sales.
- Try on items promptly after they arrive. Don’t let them sit in the box.
- Take photos of the items before you send them back, including the tags. This is your proof of condition.
- Keep all packaging until your sure your keeping the item.
- Always get a drop-off receipt from the shipping carrier.
- Use the official return portal; don’t just email customer service to start a return.
International Returns
If you’re shopping from outside Edikted’s main country, return rules change. International returns are often more complex and expensive.
Key Differences for International Orders
- You are usually responsible for the cost of return shipping, which can be high.
- Customs duties and taxes are rarely refundable.
- The return window might be shorter.
- You may need to fill out a customs form declaring the contents as a “returned good” to avoid being charged import taxes again.
Always review the international section of the Edikted return policy before ordering from abroad.
FAQs About Edikted Returns
How long do I have to return an item to Edikted?
You have 30 days from the delivery date to initiate a return online. The item must be received back by Edikted within a reasonable time after that.
Does Edikted offer free returns?
This depends on promotions and your location. The return portal will always show any shipping fees before you finalize your return. Sometimes free returns are offered for a limited time.
Can I return sale items?
Only if they are not marked “Final Sale.” Always check the product page for any non-returnable notices before purchasing discounted items.
What if my item is faulty or damaged?
Contact Edikted customer service immediately with photos of the damage or fault. Do not use the standard return portal. They will typically provide a prepaid label and process a full refund or replacement for defective items.
How do I check my return status?
Log into your account on the Edikted website and view your return in the order history. You can also track the return package using the tracking number from your drop-off receipt.
Can I return an item I bought a long time ago?
Returns after the 30-day window are generally not accepted. The system will not allow you to generate a label. In very rare cases, customer service might offer store credit, but this is not guaranteed.
Where do I send my Edikted return?
You must send it to the address on your generated return label. This is often a specific warehouse location. Using the wrong address will significantly delay or prevent your refund.
Knowing the Edikted return policy online inside and out gives you the freedom to shop their collections. By following the steps, respecting the condition rules, and keeping track of your return, you can ensure a positive experience every time. Always double-check the latest policy on their website before making a purchase, as details can occasionally be updated.