Dsw Shoes Return Policy

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If you’ve ever bought a pair of shoes that just didn’t work out, knowing the return policy is key. Understanding the DSW shoes return policy can save you time and ensure you get your money back or find a better fit. This guide breaks down everything you need to know, from time limits to condition requirements, in simple, clear steps.

DSW Shoes Return Policy

The DSW return policy is designed to be customer-friendly. It allows you to return most items within 60 days of purchase for a full refund. The items must be in their original condition, with tags attached and in the original packaging. This policy applies to purchases made both online and in their physical stores.

You have a couple of options for how to make your return. You can take your item to any DSW store for an immediate refund or exchange. Alternatively, you can mail your return back using a prepaid shipping label. We’ll cover the specifics of each method in detail below.

What Items Are Eligible for Return?

Most items from DSW can be returned without any issue. This includes:

  • All footwear (shoes, boots, sandals, sneakers)
  • Handbags and wallets
  • Accessories like shoe care products and insoles
  • Socks and hosiery (if unopened and in original packaging)

What Items Are Final Sale and Cannot Be Returned?

There are a few exceptions to the standard policy. For health and safety reasons, some items are considered final sale. These cannot be returned under any circumstances. Make sure you’re certain about these purchases:

  • Face masks
  • Swimwear (if the hygiene liner has been removed or tampered with)
  • Personalized or monogrammed items
  • Items marked “Final Sale” on the receipt or website listing

Condition Requirements for Returns

To get your refund, the item must be in resellable condition. DSW needs to be able to put it back on the shelf. Here’s what that means:

  • The original shoe box should be intact and in good shape. Avoid tearing or crushing it.
  • All original tags and labels must be still attached to the product.
  • The shoes themselves must be unworn, with no signs of wear on the soles or scuffs on the uppers.
  • All packaging materials, like tissue paper or dust bags, should be included if they came with the item.

If an item is returned in a condition that is not resellable, DSW may refuse the return or offer a partial refund. It’s always best to try shoes on a clean, indoor surface to check for fit without damaging them.

The 60-Day Return Window

The clock starts ticking from the day you receive your order, not the day you placed it. For in-store purchases, the 60 days begins on the purchase date shown on your receipt. It’s a good idea to initiate your return well before the 60-day mark, especially for mail-in returns, as the item must be received by DSW within that period.

If you’re a DSW VIP member, you get an extended return window. We’ll cover the benefits for members a bit later in this article.

How to Return DSW Shoes: Step-by-Step Guides

You have two main paths for returning your DSW items: returning in-store or by mail. The easier and faster option is usually to visit a store, but mailing is convenient if you don’t live near one.

Option 1: Returning DSW Items In-Store

This is the quickest way to get your refund processed. Here’s how to do it:

  1. Gather your items. Make sure the shoes are in the original box with all tags attached.
  2. Bring your proof of purchase. This can be your original receipt, the packing slip from your online order, or the credit card you used to buy them. If you don’t have any, a store associate can often look up your purchase if you used your DSW VIP account.
  3. Visit any DSW store location. You don’t have to go back to the specific store where you made the purchase.
  4. Head to the customer service or checkout counter. An employee will inspect the items and process your return.
  5. Choose your refund method. You’ll typically get refunded to your original form of payment. If you prefer, you can opt for a merchandise credit or an even exchange on the spot.

Option 2: Returning DSW Items By Mail

If a store visit isn’t possible, follow these steps for a mail-in return:

  1. Initiate your return online. Go to the DSW Returns page on their website. You’ll need your order number and the email address or zip code associated with the order.
  2. Select the items you want to return. You’ll be asked to provide a reason for the return, which helps DSW improve their products.
  3. Print your prepaid return label. DSW provides a UPS prepaid shipping label. You must use this specific label.
  4. Pack your items securely. Place the shoes (in their original box) inside a larger shipping box. Include the packing slip or the return form that you printed. Securely attach the shipping label to the outside of the box.
  5. Drop off the package at a UPS location. Do not use a UPS drop box; take it to a staffed UPS Access Point or The UPS Store. Get a drop-off receipt for your records.

Once DSW receives and inspects your return, they will process your refund. This can take up to 10-14 business days after they get the package to appear back on your account.

Refund Methods and Processing Times

How you get your money back depends on how you paid and where you return the item. Processing times also vary.

Refunds to Original Payment Method

This is the standard refund method. If you paid with a credit or debit card, the refund will go back to that same card. If you used a gift card or merchandise credit, the refund will be reissued as a new gift card. Processing times are:

  • In-Store Returns: Refunds to credit/debit cards usually take 3-10 business days, depending on your bank. Cash refunds for cash purchases are immediate. Gift card refunds are issued as a new card on the spot.
  • Mail-In Returns: After DSW receives your return, allow 10-14 business days for the refund to post to your original payment method.

DSW Merchandise Credit

You can choose to receive a merchandise credit instead. This is sometimes offered if you don’t have a receipt, but you can also request it. The credit is typically issued as an e-gift card sent to your email or a physical card given in-store. It does not expire, so you can use it whenever your ready.

Exchanges

For a different size or color, an exchange is often the simplest route. The best way to do an exchange is to visit a DSW store. You can return the original item and immediately purchase the new one. For online orders, it’s usually faster to process a return and then place a new order for the correct item, as DSW does not offer direct “exchange” shipments.

Special Considerations and Exceptions

DSW VIP Member Benefits

Being a DSW VIP member comes with a great perk for returns. VIP members get a 365-day return window on full-price items. That’s a full year to decide if a pair of shoes is right for you. This extended policy applies to both online and in-store purchases. Note that clearance items typically still fall under the standard 60-day policy even for VIPs.

Returning Gifted Items

Returning a gift from DSW is straightforward. You’ll need the gift receipt. With a gift receipt, you can return the item in-store or by mail for a merchandise credit. The credit will be issued for the item’s selling price at the time of the original purchase. Without any receipt, DSW may offer a merchandise credit for the item’s current lowest selling price, which could be lower than what the gifter paid.

Clearance and Promotional Item Returns

Items purchased on clearance or during a special promotion are generally returnable within the standard 60-day window. They must still meet all condition requirements. The refund amount will be the price you actually paid for the item.

Damaged or Defective Items

If your shoes arrive damaged or you discover a manufacturing defect, contact DSW Customer Service immediately. They will provide a prepaid return label and expedite a replacement or full refund for you. This is handled separately from standard returns and there’s no need to worry about the 60-day window for genuine defects.

Tips for a Smooth DSW Return Experience

A little preparation can make the return process effortless. Keep these tips in mind:

  • Save your original box and tags until you’re sure you’re keeping the shoes. It’s the most common reason a return gets delayed.
  • Always keep your receipt or packing slip. If you’re a VIP member, ensure your purchase is linked to your account—this acts as a digital receipt.
  • For mail-in returns, use a sturdy outer box. The original shoe box alone is not sufficient for shipping and can get damaged.
  • Get that drop-off receipt from UPS. It’s your proof that you shipped the return on time in case any issues arise.
  • Inspect online orders as soon as they arrive. This gives you the maximum amount of time to decide and initiate a return if needed.

Frequently Asked Questions (FAQ)

How long does it take to get a refund from DSW?

For in-store returns, card refunds take 3-10 business days. For mail-in returns, allow 10-14 business days after DSW receives your package for the refund to appear on your statement.

Can I return DSW shoes without the box?

The original box is a requirement for a successful return. Returns without the original box may be rejected or subject to a partial refund, as the item is not in its complete original condition.

Does DSW have a return shipping fee?

No, DSW provides a prepaid return shipping label for online returns. There is no direct fee deducted from your refund for standard returns.

What is DSW’s return policy for online orders?

The policy is the same: 60 days from delivery for most items, in original condition with tags and packaging. You can return online orders either by mail using their provided label or to any DSW store.

Can I return worn shoes to DSW?

No, shoes must be unworn and in resellable condition. Signs of wear on the soles or upper will likely result in the return being refused.

How do I return something to DSW without a receipt?

If you have a DSW VIP account linked to the purchase, the associate can look it up. Otherwise, you may be offered a merchandise credit for the item’s current lowest selling price, if they are able to accept the return at all.

What is DSW’s exchange policy?

DSW handles exchanges by processing a return and then a new purchase. The easiest way is to visit a store to do this simultaneously. For online items, it’s recommended to return the original order and place a separate new order for the desired item.

Final Thoughts on Navigating Returns

The DSW shoes return policy is designed with the customer in mind, offering flexibility and clear guidelines. The key takeaways are the 60-day window, the importance of original condition, and the two easy return channels. For VIP members, the 365-day return benefit is a standout feature that provides incredible flexibility.

By saving your packaging and receipt, and choosing the return method that best fits your situation, you can handle any return confidently. Whether a shoe didn’t fit right or just wasn’t what you expected, DSW’s process aims to resolve it quickly so you can find a pair you’ll love. Always remember to check the policy on their official website for the most current details, as terms can occasionally be updated.