If you’ve ordered shoes or accessories from DSW online, knowing the DSW return policy for online orders gives you peace of mind. This guide breaks down everything you need to know, from time limits to condition requirements, so you can shop with confidence.
We’ll cover the standard policy, exceptions, and the step-by-step process for both mail and in-store returns. You’ll also find tips for a smooth experience and answers to common questions.
DSW Return Policy for Online Orders
The core DSW return policy is designed to be customer-friendly. For most items bought on their website or app, you have 90 days to initiate a return. The clock starts from the day your order is delivered.
This is a generous window compared to many retailers. It gives you plenty of time to try on your items at home and decide if they’re right for you.
What Items Are Eligible for Return?
Most items you purchase online can be sent back. This includes:
- All shoes (men’s, women’s, and kids’)
- Handbags and wallets
- Backpacks and luggage
- Socks and shoe care items
- Most accessories
Key Condition Requirements
To get a full refund, your return must meet a few simple conditions. The items need to be in new, unused shape. Here’s what DSW looks for:
- Original Packaging: Shoes should be in their original box. It’s best to return all items with any tags, dust bags, or wrappings they came with.
- No Signs of Wear: Soles should be completely clean, with no scuffs or marks. The items shouldn’t show any dirt or damage from use.
- All Parts Included: If the item came with extra laces, a dust bag, or a certificate, those need to be included.
What is the Refund Method?
Refunds are typically issued to the original form of payment. If you paid with a credit card, the money goes back to that card. For debit card purchases, it returns to your bank account. Processing times can vary by bank, but DSW usually initiates the refund within a few business days of receiving your return.
For purchases made with gift cards or DSW merchandise credits, the refund will be reissued as a new eGift Card.
Are There Any Return Shipping Fees?
DSW often provides a free return shipping label for online orders. You can access this through your online account. However, its always a good idea to check your return instructions, as policies can occasionaly change or exclude certain promotional items.
If you choose to return an item without using their provided label, you will be responsible for the shipping costs. Those costs won’t be refunded.
Step-by-Step: How to Return Your DSW Online Order
You have two main options: returning by mail or returning in a store. The mail option is convenient if you don’t live near a DSW. The in-store option is great for an instant solution.
Option 1: Return by Mail (Using DSW’s Online Portal)
This is the standard process for online returns. Follow these steps:
- Log In: Go to the DSW website and sign into your account. Navigate to “Order History.”
- Select Items: Find the order containing the item(s) you want to return. Select them and choose a reason for the return.
- Print Label: DSW will generate a prepaid return shipping label for you to print. If you don’t have a printer, some services allow you to get a QR code for drop-off.
- Pack Up: Securely pack the items in their original box, if possible. Place the return label on the outside, covering any old labels.
- Ship It: Drop the package off at the designated carrier (like UPS or USPS). Keep your tracking number until you see the refund.
Option 2: Return In-Store
This is often the fastest way. You can return your online purchase to any DSW store in the U.S. Here’s how:
- Bring Everything: Take the items, the original packing slip (or your order confirmation email), and the form of payment you used.
- Visit the Store: Go to the customer service or checkout counter. Let the associate know you’re returning an online order.
- Get Your Refund: They’ll process the return. If you paid with a card, the refund goes back to it. For in-store returns, you might also have the option to exchange or get store credit immediately.
An in-store return can bypass the shipping wait and get your account credited right away. It’s a handy option if the item just didn’t fit.
Exceptions and Special Cases to Know
While the policy is broad, there are a few important exceptions. Being aware of these can save you time and hassle.
Final Sale and Clearance Items
Items marked “Final Sale” at the time of purchase cannot be returned. This is common for deeply discounted clearance merchandise. Always check the product description before buying a sale item to see if it’s final.
Worn or Damaged Items
Items that show clear signs of wear, damage from use, or are not in resellable condition may be denied a refund. The store or return center may send them back to you. This is why it’s crucial to try shoes on indoors on a clean surface.
Extended Holiday Return Policy
DSW usually offers an extended return window for purchases made during the peak holiday season (often from November through December). In these cases, the return deadline may be pushed to late January of the following year. The exact dates are announced each year, so check your receipt during the holidays.
Returns Without a Receipt or Proof of Purchase
If you lost your packing slip and can’t access your online account, an in-store associate may still be able to help. They can often look up the purchase using the credit card used or your rewards account. Without any proof, they might offer the lowest recent selling price as a merchandise credit.
Tips for a Smooth DSW Return Experience
A little preparation makes the process effortless. Here are some pro tips.
- Act Within the Window: Don’t let the 90 days slip away. Mark your calendar when your order arrives.
- Keep the Box: It’s tempting to recycle shoe boxes, but wait until you’re sure you’re keeping the item. Returns are much simpler with the original packaging.
- Inspect Upon Delivery: When your order arrives, check for any manufacturer defects or shipping damage right away. Contact DSW customer service immediately if there’s a problem, as this may be handled as a separate issue.
- Use Your DSW Rewards Account: Always shop logged into your account. This automatically links your purchase to your profile, making the return process in the online portal or store much smoother.
- Track Your Return Package: When returning by mail, use the tracking number. This lets you confirm DSW received it and know when to expect your refund.
Understanding Exchanges vs. Returns
Sometimes you love the style but need a different size or color. Here’s how exchanges work.
Online Order Exchanges
DSW does not offer direct exchanges through their website. The standard procedure is to process your return for a refund and then place a new order for the desired item. This ensures you get the correct price and availability for the new item. If you’re worried about an item selling out, you can place the new order first before the return is complete.
In-Store Exchanges
This is simpler. You can bring your online return to a store and directly exchange it for a different size or color, subject to store stock. The associate will handle the return and new sale in one transaction. If there’s a price difference, you’ll either pay more or receive a refund for the balance.
DSW Return Policy for VIP Members
If you’re a DSW VIP member (part of their free rewards program), you get an extra perk. VIP members receive 120 days to return online purchases instead of the standard 90. This extended window is a nice benefit for loyal customers.
Make sure your membership number is linked to your online account and provided at the time of purchase to qualify for the longer return period.
International and Canadian Orders
The return policy discussed here applies to orders shipped within the United States. For orders placed on DSW’s Canadian website or shipped internationally, different rules and procedures apply. These often involve shorter return windows and potential restocking fees. Always review the specific policy on the website you’re ordering from before completing your purchase.
What to Do If Your Return is Denied
In rare cases, a return might be denied. This is usually due to the condition of the item or missing the return window. If you believe the denial was a mistake, here are your steps:
- Contact Customer Service: Call or email DSW’s customer service team. Have your order number and details ready. Politely explain the situation.
- Provide Evidence: If you have photos of the item in its original condition when packed, they can be helpful.
- Escalate if Needed: If the initial contact doesn’t resolve it, you can ask to speak with a supervisor or submit feedback through their official channels.
Frequently Asked Questions (FAQ)
How long do I have to return an online order to DSW?
You have 90 days from the delivery date for most items. DSW VIP members get 120 days.
Does DSW have free returns?
Yes, DSW typically provides a prepaid return shipping label for online orders. You can access it through your online account. Always double-check your return instructions to confirm.
Can I return DSW online purchases in store?
Absolutely. You can return any eligible online order to a physical DSW store. Bring the items, the packing slip, and your payment method for the quickest process.
How long does a DSW online refund take?
After DSW receives your return, it usually takes 5-10 business days for the refund to appear on your original payment method. Bank processing times can vary.
What if I lost my DSW receipt?
If you’re a DSW Rewards member, your purchase is tracked in your account. Otherwise, try to find the order confirmation email. In store, an associate can often look it up with the card you used.
Can I return worn shoes to DSW?
No. Shoes must be in new, unworn condition with clean soles and in the original box to qualify for a refund. Light indoor try-ons are acceptable, but outdoor wear is not.
What is DSW’s return policy on clearance items?
Clearance items are often marked “Final Sale,” which means they are not returnable. This will be clearly stated on the product page before you buy it.
Does DSW accept returns without the box?
It’s strongly recommended to use the original box. Returns without it may be accepted at the store’s discretion, but they could be denied or a restocking fee could apply. For mail-in returns, a box is required.
Knowing the DSW return policy for online orders makes shopping for shoes and accessories risk-free. With a 90-day window, free return shipping options, and the flexibility of in-store returns, you can focus on finding styles you love. Remember to keep your items in new condition, use your original packaging, and act within the time limit for the best experience. Now you’re ready to shop DSW online with total confidence.