Dsw Return Policy

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If you’ve ever bought a pair of shoes that just didn’t fit right at home, you’ll want to know the DSW return policy. Understanding the rules can make sending back an item much simpler and get you a refund or exchange quickly.

This guide breaks down everything you need to know. We’ll cover time limits, condition requirements, and how to start a return both in stores and online. Let’s get started.

DSW Return Policy

The core DSW return policy is designed to be customer-friendly. You have 60 days from the date of purchase to return most items for a refund or exchange. The items must be in their original, unworn condition with all tags and packaging.

This applies to purchases made both online and in their physical stores. Having your receipt or proof of purchase makes the process very smooth.

What Items Can You Return?

Most products from DSW are eligible for return. This includes:

  • All shoes (athletic, casual, dress, boots, sandals)
  • Handbags and wallets
  • Backpacks and luggage
  • Shoe care products (unused)
  • Socks and hosiery (with packaging intact)
  • Accessories like belts and jewelry

What Items Are Final Sale?

Some items cannot be returned. It’s important to check your receipt or the product page online before buying. Final sale items typically include:

  • Clearance merchandise marked “Final Sale”
  • Opened or used shoe care items
  • Personalized or monogrammed products
  • Gift cards (these are non-refundable)
  • Any item that shows signs of wear or is damaged by the customer

Condition Requirements for Returns

To recieve a full refund, your return must meet condition standards. DSW reserves the right to refuse returns that don’t.

  • Unworn: Shoes should have no scuffs, dirt, or marks on the soles or uppers. Try them on carpet only.
  • Original Packaging: Return shoes in the original shoebox. The box is considered part of the product.
  • Tags Attached: All hangtags and labels should be still on the item.
  • All Parts Included: This includes dust bags, extra laces, or authenticity cards.

How to Return an Online Purchase

Returning something you bought on DSW.com is straightforward. You have two main options: by mail or in a store.

Option 1: Return by Mail (Prepaid Label)

This is the most common method for online returns.

  1. Go to the DSW Returns page on their website.
  2. Enter your order number and the email address used for the purchase.
  3. Follow the prompts to select the items you’re returning and state your reason.
  4. Print the prepaid return shipping label that is generated.
  5. Securely package the item in its original box, then place that inside a shipping box.
  6. Attach the label and drop the package at a USPS location.

Once DSW receives and processes your return, your refund will be issued to your original payment method. This can take 7-10 business days after they get the package.

Option 2: Return In-Store

This is often the fastest way to get your refund. You can return online purchases to any DSW store location.

  1. Bring the item in its original shoebox with all tags.
  2. Bring your packing slip or the order confirmation email (digital or printed).
  3. A store associate will process the return at the register.

Your refund will be issued immediately if you have the original payment card. If you don’t, you may recieve store credit.

How to Return an In-Store Purchase

If you bought something at a physical DSW, you should return it to a store. It’s the quickest method.

  1. Bring the item in its original condition with all packaging.
  2. Bring your original receipt. This is very important for in-store purchases.
  3. Visit any DSW store, and an associate will help you at the register.

Without a receipt, DSW may offer you the lowest recent selling price as store credit, provided they can verify the purchase.

Understanding Refunds and Credits

How you get your money back depends on how you paid and where you return the item.

Refund Methods and Timing

  • Credit/Debit Card: Refunds are issued back to the original card. It appears on your statement in 7-10 business days after processing.
  • PayPal: The refund goes back to your PayPal account, usually within 3-5 business days.
  • DSW Gift Card or Merchandise Credit: You will get a new gift card or credit issued.
  • Cash: In-store cash purchases returned with a receipt are typically refunded in cash.

What About Return Shipping Fees?

DSW provides a free prepaid return label for online orders. There is no deduction for return shipping, which is a great benefit. However, if you used a promo code for free shipping on your order, and your return brings the subtotal below the threshold, the original shipping discount may be deducted from your refund.

Exchanging an Item at DSW

Exchanges are easy, especially if done in-store. You can exchange for a different size, color, or a completely different product.

In-Store Exchange Process

  1. Bring the item you wish to exchange with its receipt.
  2. Find the new item you want in the store.
  3. The associate will process it as a return and a new purchase in one transaction, charging or refunding any price difference.

Online Exchange Process

DSW does not offer direct exchanges through the mail. To exchange an online order, you need to:

  1. Process a return for the original item using the prepaid label.
  2. Once the return is initiated (or completed), place a new order for the item you want.
  3. This ensures you get the correct size or style without waiting for the entire return to finalize first.

Special Circasions and Exceptions

DSW VIP Member Returns

If your a DSW VIP member, you get an extended return window. VIPs have 90 days to return items instead of the standard 60. This is a major perk for frequent shoppers. Make sure your membership account is linked to your purchase for the system to recognize the extended policy.

Holiday Return Policy

During the winter holiday season, DSW often extends its return window for purchases made between November and December. Items bought during this period may be returnable until January 31st of the following year. Always check your receipt or the website banner during the holidays for the exact dates, as they can change slightly each year.

Returning a Gift Without a Receipt

Returning a gift can be tricky but is possible. If you don’t have the receipt, DSW may be able to look up the purchase if the giver used a DSW rewards account. Otherwise, you will likely be offered store merchandise credit for the item’s lowest recent selling price. The item must still be in new condition. It’s a good idea to bring a valid ID for no-receipt returns.

Tips for a Smooth DSW Return Experience

  • Keep the original shoebox. It’s essential for returns by mail and strongly recommended for in-store.
  • Take a photo of your receipt when you buy something. This serves as a backup if you lose the paper copy.
  • Act within the 60-day window. Don’t let returns sit in your closet until you forget about them.
  • For online returns, use a sturdy outer box. The original shoebox alone can be damaged in transit.
  • If you’re unsure about a fit, try the shoes on carpet inside your home to keep them in returnable condition.

Common Problems and Solutions

My Return Package Was Lost by the Carrier

Once you drop off your return with USPS, it’s your responsibility until DSW scans it in. Use the tracking number on your prepaid label to monitor it. If it shows delivered but DSW hasn’t processed your refund after 10 business days, contact DSW Customer Service with your tracking info. If the package gets lost in transit, you may need to file a claim with USPS.

DSW Says My Item Is Not in New Condition

If DSW inspects your return and finds wear or damage, they may send the item back to you or offer a partial refund. To avoid this, be meticulous about trying shoes on carefully. If you disagree with their assessment, you can contact customer service to discuss the situation, but their condition guidelines are strict.

I’m Outside the 60-Day Return Window

The standard policy is firm on the 60-day limit. However, if you’re only a few days over, it’s worth contacting customer service or trying a polite in-store request. They may make a one-time exception, especially if you are a VIP member. Don’t count on it, but it doesn’t hurt to ask.

Frequently Asked Questions (FAQ)

How long does the DSW return policy last?

For most customers, the DSW return window is 60 days from purchase. DSW VIP members get 90 days to return their items.

Can I return shoes to DSW without the box?

For mail-in returns, the original shoebox is required. For in-store returns, it is strongly recommended and store associates may refuse a return without it, as the box is considered part of the product.

Does DSW have a return policy for worn shoes?

No, DSW does not accept returns on worn or damaged items. Shoes must be in new, unworn condition with no signs of wear on the soles or uppers.

How do I start a DSW online return?

Visit the DSW Returns page on their website, enter your order number and email, and follow the steps to print a prepaid return label. Package the item securely and mail it via USPS.

What is DSW’s return policy for clearance items?

Clearance items are often marked “Final Sale” and are not returnable. Always check the product description and your receipt for final sale notations before buying clearance merchandise.

Can I return DSW items to a store?

Yes, you can return both online and in-store purchases to any physical DSW store location. This is usually the fastest method for getting a refund or exchange.

How long do DSW refunds take?

After DSW receives your return, it takes about 7-10 business days for the refund to post to your original payment method. In-store refunds with a receipt are often instant.

Knowing the DSW return policy inside and out gives you confidence when you shop. You can try new styles knowing you have a clear path if they don’t work out. Remember the key points: keep everything, act within 60 days (or 90 for VIPs), and choose the return method that works best for you. With this guide, you’re well-equipped to handle any return smoothly.