Dsw Clearance Return Policy

If you’ve found a great deal on the DSW clearance rack, you might be wondering about the DSW clearance return policy. Understanding the rules for clearance items can save you time and ensure you’re happy with your purchase. This guide breaks down everything you need to know, from time limits to the condition your items need to be in for a successful return or exchange.

We’ll cover the standard policy, any important exceptions, and the step-by-step process for both in-store and online returns. Knowing these details helps you shop the clearance section with confidence, grabbing those amazing deals without worry.

The core DSW clearance return policy is straightforward. Clearance items, including shoes, boots, sandals, and accessories, are eligible for return within 60 days of purchase. This is a generous window that gives you plenty of time to decide if your clearance find is right for you. You will need your original receipt or packing slip to process the return.

Returns are accepted both in-store and by mail, though in-store is often faster. The item must be in its original, unworn condition with all tags and packaging intact. DSW reserves the right to deny a return if an item shows signs of wear or damage not present at the time of sale.

Key Differences from Regular Returns

While the 60-day window is the same as regular-price items, there is one major distinction to be aware of:

Final Sale Clearance Items: Some clearance merchandise is marked “Final Sale.” This is the most important exception. These items cannot be returned or exchanged for any reason. The price tag or online product page will clearly state “Final Sale.” Always double-check before you buy.
Refunds for clearance returns are typically issued to the original form of payment. If you paid with a gift card, you’ll receive a new gift card for the refund amount.

Condition Requirements for Clearance Returns

To ensure your clearance return is accepted, the item must meet specific condition criteria. DSW inspects all returns, especially clearance, to confirm they are resellable.

Unworn: The soles must be completely clean and free of any marks, dirt, or scuffs.
Original Packaging: All original shoe boxes, dust bags, tags, and any accessory cards should be included.
No Alterations: The item cannot be modified, damaged, or cleaned in any way.

It’s a good idea to try on shoes on a clean, carpeted surface to avoid accidental marks. If you’re unsure about keeping an item, it’s best to preserve all packaging until you make your final decision.

How to Return a DSW Clearance Item In-Store

Returning your clearance purchase at a DSW store is usually the quickest method. Here’s how to do it:

Gather the item in its original condition with all packaging and tags.
Locate your original receipt or the packing slip from your online order.
Bring the items and receipt to any DSW store location. You do not need to return to the store where you made the purchase.
A store associate will inspect the item and process your refund to the original payment method. If you don’t have the receipt, they may be able to look up the purchase with your rewards account or offer store credit.

How to Return a DSW Clearance Item by Mail

If you don’t live near a store, you can return your clearance item by mail. Follow these steps carefully:

Log into your DSW account online and navigate to the “Order History” section.
Select the order containing the clearance item you wish to return and initiate a return. You will need to print a pre-paid return shipping label.
Securely package the item in its original box, if possible, and place it inside a shipping box. Attach the return label clearly on the outside.
Drop the package off at the designated carrier (usually UPS or USPS). Keep your tracking number until you receive confirmation that your refund has been issued.

Please note that processing mail returns can take 10-14 business days after the warehouse receives your package. Refunds are issued once the return is inspected and approved.

What About DSW Clearance Exchanges?

Exchanging a clearance item is generally possible if it is not a final sale item. The process is similar to a return. For a different size or color, you can process an exchange in-store. For online purchases, the easiest method is often to return the original item for a refund and then place a new order for the desired item, as clearance stock is limited and changes quickly.

Understanding Refunds and Store Credit

Knowing how you’ll get your money back is key part of the policy. Here’s the breakdown:

Original Payment Method: Most refunds go back to the credit card, debit card, or PayPal account used for the purchase. This can take 3-10 business days to appear on your statement after the return is processed.
Gift Card Purchases: If you used a DSW gift card, the refund will be issued onto a new gift card.
Without a Receipt: If you lost your receipt, DSW may offer store merchandise credit at the current selling price of the item. This is subject to manager approval and is not guaranteed, especially for clearance.

Tips for Shopping the DSW Clearance Section

With a solid understanding of the return policy, you can shop clearance smartly. Here are some tips to get the best value and avoid issues:

Always Check for “Final Sale” Tags: This is the number one rule. Assume an item is final sale unless the tag or website explicitly says otherwise.
Know Your Size: Be confident in the brand’s sizing, as exchanges might not be possible if your size sells out.
Inspect Items In-Store: When shopping in person, give the shoes a thorough look for any minor defects that might have landed them on clearance.
Act Fast on Online Deals: Clearance inventory online moves quickly. If you see something you like, it’s better to buy it and use the 60-day return window than to miss out.
Use Your Rewards: Being a DSW VIP rewards member can give you access to additional clearance sales and offers, maximizing your savings.

Common Scenarios and Questions

Let’s look at a few specific situations you might encounter:

Returning a clearance item after 60 days: DSW’s policy is firm on the 60-day window. Returns after this period are typically not accepted, and you may only recieve store credit at the lowest selling price, if approved at all.
Received a damaged clearance item: If your clearance item arrives with a manufacturing defect or damage, contact DSW Customer Service immediately. They will usually make an exception and provide a return label or offer a solution, even for clearance.
Can I return clearance boots if I only wore them inside? Unfortunately, no. “Unworn” means exactly that. Any wear on the soles, even from indoor carpet, can void the return eligibility.

FAQs About the DSW Clearance Return Policy

Can you return clearance items at DSW?

Yes, you can return DSW clearance items within 60 days of purchase, as long as they are in new, unworn condition and are not marked “Final Sale.” Always check the tag or product description for final sale notices.

What is DSW’s return policy on shoes from clearance?

The DSW clearance shoes return policy follows the same 60-day guideline. Shoes must have clean, unmarked soles and all original packaging. Final sale shoe items cannot be returned.

How long do I have to return DSW clearance merchandise?

You have 60 days from the original purchase date to return clearance merchandise. The countdown begins on the day your order was shipped or the day you bought the item in the store.

Does DSW take back worn clearance items?

No, DSW does not accept returns on worn clearance items. The shoes or accessories must be in resellable condition, which means no signs of wear, dirt, or damage.

Can I exchange a clearance item for a different size?

Exchanges are possible for non-final sale clearance items, subject to availability. The fastest way is often to do the exchange in a physical store where you can check stock. Online, it’s safer to return and re-order.

What if I lost my receipt for a DSW clearance purchase?

Without a receipt, a return is not guaranteed. The store may offer store merchandise credit at the item’s current price, which for clearance could be much lower than you paid. Having your receipt or order confirmation is always best.

Final Thoughts on Navigating Clearance Returns

The DSW clearance section is a fantastic place to find high-quality footwear at significant discounts. By understanding the return policy details—especially the 60-day window, condition requirements, and the critical “final sale” exception—you can shop with assurance. Always inspect items carefully at purchase, keep your receipt, and make return decisions within the allotted time. This knowledge lets you enjoy the thrill of the find without the stress of uncertainty, making your DSW clearance shopping experience both rewarding and straightforward.

Remember, when in doubt, you can always ask a store associate for clarification before you complete your purchase or initiate a return. They can provide the most up-to-date information and help ensure your transaction goes smoothly.