If you’ve just bought some new MMA gear and it’s not quite right, understanding the Diamond MMA return policy UK is your first step to sorting it out. Getting the correct fit and function for your training is crucial, and knowing your rights helps you shop with confidence.
This guide breaks down everything you need to know about returning items to Diamond MMA. We’ll cover the timeframes, conditions, and step-by-step process to make your return smooth and stress-free. Let’s get straight into the details so you can get back to focusing on your training.
Diamond MMA Return Policy UK
The core Diamond MMA return policy UK allows you to return unused items in their original packaging within 30 days of receipt. This is your standard statutory right to change your mind, often called a “cooling-off” period. It applies to most items bought online, though some custom or personalised gear may be exempt.
For faulty or incorrect items, you have stronger rights under the Consumer Rights Act 2015. These protections can extend up to six years, though the process differs after the initial 30 days. We’ll explain both scenarios clearly below.
What Can You Return Under the Standard Policy?
The standard 30-day return policy is for when you simply change your mind. To qualify, the item must be:
- Unworn, unused, and in its original condition.
- In the original packaging with all tags and labels attached.
- Accompanied by your proof of purchase (order number or receipt).
This covers most standard products like gloves, shorts, rash guards, and bags. Remember, hygiene is a major factor for items like mouthguards or groin protectors, which typically cannot be returned for hygiene reasons unless faulty.
What Items Are Excluded from Returns?
Some items have different rules. Usually, you cannot return the following under the standard change-of-mind policy:
- Personalised or custom-made products (e.g., shorts with your name embroidered).
- Hygiene-sensitive items (e.g., mouthguards, groin guards) if the seal is broken.
- Gift cards or downloadable digital products.
- Items that are damaged due to customer misuse or wear and tear.
Always check the product description before buying, as it will note any special return conditions.
Returning Faulty or Damaged Goods
If your item arrives faulty, damaged, or incorrect, you are covered by stronger consumer laws. This is separate from the 30-day return window. You have the right to a repair, replacement, or refund.
Within the first 30 days, you can usually reject the item for a full refund if it’s faulty. After 30 days but within six months, the retailer gets one chance to repair or replace it before you can claim a refund. Always report faults as soon as you notice them.
Step-by-Step Return Process
Follow these steps to ensure your return is processed quickly:
- Log into Your Account: Go to the Diamond MMA website and access your order history.
- Initiate the Return: Select the item(s) you wish to return and state your reason (change of mind, faulty, etc.).
- Get Authorisation: You will recieve a returns authorisation number (RAN) and instructions. Do not send anything back without this.
- Package the Item: Securely pack the item in its original packaging, include the RAN note inside the parcel.
- Post the Item: Use the recommended postal service and keep your proof of postage. Returns are usually at your own cost unless the item is faulty.
- Await Processing: Once received, Diamond MMA will inspect the item and process your refund or replacement.
Refund Timelines and Methods
After your return is approved, refunds are typically processed back to your original payment method within 5-10 working days. It can then take additional time for your bank to show the credit. For faulty items, Diamond MMA should also cover the cost of your return postage. Always check your email for confirmation that the refund has been issued.
Exchanges vs. Refunds
If you need a different size or colour, the easiest way is often to process a return for a refund and then place a new order for the correct item. This is faster than waiting for a direct exchange, which can take longer as it involves two processes. However, if an item is out of stock, you can contact customer service to discuss exchange options.
Returning Sale Items
Sale items are usually covered by the same 30-day return policy unless explicitly marked as “non-returnable” or “final sale.” This should be clearly stated on the product page at the time of purchase. Faulty sale items are always covered by your statutory rights, regardless of any sale disclaimers.
International Returns (Outside the UK)
If you ordered from Diamond MMA but are located outside the UK, different rules may apply. You are still entitled to a 14-day cooling-off period under EU distance selling regulations (if applicable). However, you are responsible for any increased return postage costs and potential customs fees. Always contact their customer service first for guidance on international returns.
Tips for a Smooth Return Experience
- Inspect items as soon as they arrive. This helps you identify any issues quickly.
- Take photos if you recieve a damaged item. This provides evidence if needed.
- Keep all packaging until you are sure you are keeping the item.
- Use a tracked and insured postal service when sending returns.
- Be clear and polite in your communication with customer service.
What to Do If You Have Problems
If your return is rejected or you encounter issues, first escalate within Diamond MMA by asking for a manager or the complaints department. Quote your consumer rights under the Consumer Rights Act 2015. If that fails, you can seek advice from the Citizens Advice consumer service, who can help you draft a formal letter before action.
Your Consumer Rights Summarised
It’s helpful to know the key laws that protect you:
- The Consumer Rights Act 2015: Goods must be as described, of satisfactory quality, and fit for purpose. If not, you have a right to remedy.
- The Consumer Contracts Regulations: Gives you a 14-day cooling-off period for online purchases, which Diamond MMA extends to 30 days as a goodwill gesture.
These rights are in addition to the store’s own policy and cannot be taken away.
FAQs: Diamond MMA Returns and Refunds
How long does the Diamond MMA return process take?
From when you post the item, it can take 10-14 working days to receive your refund. This includes transit, inspection, and processing time. Replacements may be quicker if the item is in stock.
Do I have to pay for return postage?
For change-of-mind returns, yes, you typically cover the return postage cost. For faulty, damaged, or incorrect items, Diamond MMA should provide a prepaid label or reimburse your reasonable postage costs.
Can I return worn MMA gloves?
No. For hygiene and safety reasons, used gloves, clothing, or protective gear cannot be returned unless they are faulty. They must be unused with all original tags to be accepted under the standard policy.
What if I missed the 30-day return window?
If the 30 days have passed, you cannot return an item for a change of mind. However, if the item develops a fault, you still have rights under the Consumer Rights Act for up to six years (though proving the fault was inherent becomes harder over time).
How do I start a return if I bought as a guest?
Use the “Guest Returns” portal on the website. You’ll need your order number and the email address used for the purchase. If you have trouble, contact customer service directly with your details.
Are refunds given to store credit?
Refunds are usually issued to the original payment method. In some cases, like if you’ve lost the original card, they may offer store credit as an alternative solution. It’s best to ask them directly.
What counts as ‘original condition’?
Original condition means no signs of wear, no smells, no removed tags, and no damage to the item or its packaging. It should look exactly as it did when you first opened the parcel.
Making Sure Your Next Purchase is Right
To avoid the hassle of returns, take a little extra time before you buy. Carefully check the size guides for each brand, as sizing can vary significantly. Read product reviews to see feedback on fit and quality from other MMA practitioners. If you’re unsure between two sizes, it’s often better to contact customer service for advice before ordering.
Knowing the ins and outs of the Diamond MMA return policy UK puts you in a strong position as a shopper. You can buy the gear you need for your training, knowing you’re protected if something isn’t right. Keep your proof of purchase safe, act promptly if there’s an issue, and always be aware of your statutory rights—they’re your strongest tool.