If you’ve bought a pair of sunglasses or glasses from Crap Eyewear and they’re not quite right, understanding the Crap Eyewear return policy is your first step to a solution. This guide breaks down everything you need to know to make a return or exchange smoothly, so you can get the perfect pair for your face.
We’ll cover the time limits you have to work with, the condition your items need to be in, and the simple steps to start the process. Knowing these details upfront can save you time and ensure your experience is hassle-free, even if the product wasn’t a perfect fit.
Crap Eyewear Return Policy
The core of the Crap Eyewear return policy is designed to be straightforward. They offer a 30-day window from the date you receive your order to initiate a return for a refund or exchange. It’s important to note that this applies to items in new, unworn condition with all original tags and packaging intact.
Final sale items, however, are not eligible for return. These are typically marked clearly during the checkout process. Always double-check your receipt and the product page if you’re unsure about an item’s return status before purchasing.
What Can Be Returned?
Most standard items from Crap Eyewear qualify for return. This includes:
- Sunglasses (non-prescription)
- Optical frames (non-prescription)
- Accessories like cases or cords, if bought separately
What Cannot Be Returned?
To avoid disappointment, be aware of these exceptions:
- Any item marked “Final Sale.”
- Prescription lenses. Due to their custom nature, prescription orders are final once the lenses are cut.
- Items that show signs of wear, damage, or are missing original tags or packaging.
- Personalized or customized products.
- Items purchased from third-party retailers. These must be returned to the store where they were bought, following that retailer’s policy.
Condition Requirements
Your return must meet specific condition criteria to be accepted. The item must be in its original state. This means:
- Unworn, with no scratches on lenses or frames.
- All protective films and stickers must still be attached to the lenses.
- The original packaging, case, and any cleaning cloths must be included.
- The tags should still be attached to the frame.
Returns that don’t meet these standards may be rejected or subject to a restocking fee, which will be deducted from your refund total.
Timeframe for Returns
You have 30 calendar days from the day your package is delivered to start a return. The clock starts ticking from the delivery confirmation date, not the purchase date. It’s a good idea to initiate the process as soon as you know you want to send something back, as processing times can vary.
Step-by-Step Return Process
Following the correct steps ensures your return is processed quickly. Here is a simple, numbered guide to navigate the Crap Eyewear return procedure.
Step 1: Initiate Your Return Online
Start by visiting the Crap Eyewear website. Look for the “Returns & Exchanges” link, usually found in the website footer or under “Help” or “Customer Service.” You will need your order number and the email address used to place the order to access the portal.
Step 2: Select Items and Reason
Within the portal, select the specific items from your order that you wish to return. You will be asked to choose a reason for the return from a dropdown menu (e.g., “Doesn’t fit,” “Changed my mind,” etc.). This feedback is helpful for the company but generally doesn’t affect the approval of a standard return.
Step 3: Choose Refund or Exchange
Decide if you want a refund to your original payment method or an exchange for a different item. If you choose an exchange, you’ll usually be able to select the new product you want. Note that exchanges are subject to product availability.
Step 4: Print Your Return Label
Once your return request is submitted, Crap Eyewear will typically email you a prepaid return shipping label. You must print this label. Some policies may require you to cover the cost of return shipping, unless the return is due to a company error or defective product, so check the details on your label and in the email carefully.
Step 5: Package Your Items Securely
Place the item(s) securely in their original packaging, and then into a shipping box. Remove or cover any old labels on the box. Attach the new return label clearly on the outside. It’s a smart move to take a photo of the packaged items with the label visible for your records.
Step 6: Ship and Track
Drop off the package at the designated carrier (e.g., USPS, UPS). Get a drop-off receipt if possible, and use the tracking number on your return label to monitor the package’s journey back to the warehouse.
Step 7: Wait for Processing
After the warehouse receives your return, it undergoes an inspection to verify condition. This process can take 5-10 business days. Once approved, your refund or exchange is processed.
Understanding Refunds and Exchanges
Refund Details
Refunds are issued to the original payment method used at checkout. Here’s what to expect:
- Timing: After your return is approved, please allow 5-10 business days for the refund to appear on your credit card or PayPal account. The initial authorization hold from your bank may drop off sooner, but the actual refund postdate is set by the warehouse processing.
- Amount: You will receive a refund for the cost of the returned items. Original shipping charges are often non-refundable, unless the return is due to a mistake on Crap Eyewear’s part. Any return shipping fees you paid are also typically not refunded.
Exchange Details
If you opted for an exchange, the process is similar but with a few key differences:
- You will usually select your replacement item during the online return initiation.
- Once your return is received and inspected, the new item is shipped out to you.
- You may be responsible for any price difference if the new item costs more, and you might also be charged for shipping the new item to you.
- If the new item costs less, the difference may be refunded to you as store credit rather than to your original payment method.
Common Issues and How to Solve Them
Missing Return Label or Portal Access
If you can’t find the return portal or didn’t get a label, first check your email spam or promotions folder. The email may have been filtered. If it’s truly not there, the best course of action is to contact Crap Eyewear customer service directly with your order number ready. They can resend the label or provide alternative instructions.
Return Outside the 30-Day Window
The 30-day policy is usually firm. If you’re only a day or two late, it’s worth contacting customer service to explain the situation politely—they might make a one-time exception. However, if it’s been several weeks, your return will likely not be accepted. In this case, you might consider selling the item through a secondhand platform.
Received a Damaged or Defective Item
If your Crap Eyewear product arrives damaged or is defective, you should contact customer service immediately. Do not use the standard return portal. Provide clear photos of the damage or defect and your order number. They will typically provide a prepaid return label and expedite a replacement or refund, as this is considered their error.
International Returns
If you ordered from outside the United States, the return process may involve additional steps and costs. You are often responsible for any customs duties or international shipping fees associated with sending the package back. Always review the international return policy specifics on the Crap Eyewear website before initiating a return from abroad.
Tips for a Smooth Return Experience
- Inspect Upon Arrival: Try on your glasses as soon as you get them. Check for fit, comfort, and any potential defects right away. This gives you the full 30-day period to decide.
- Keep Everything: Store the original box, case, and all paperwork in a safe place until you’re sure you’re keeping the item. It’s frustrating to decide to return something only to find you’ve misplaced the case.
- Document Everything: Take photos of the product when you unbox it and again when you package it for return. Keep your order confirmation email and return tracking number until the transaction is fully closed.
- Read Policy Updates: Return policies can change. Always take a quick look at the official Crap Eyewear return policy page at the time of your purchase, as it overrides any general information you might have read previously.
Frequently Asked Questions (FAQ)
How long does it take to get a refund from Crap Eyewear?
After your return is received and inspected (which can take 5-10 business days), refunds are processed back to your original payment method. The total time from when you mail the package to seeing the refund in your account can be 2-3 weeks.
Does Crap Eyewear offer free returns?
Typically, Crap Eyewear does not offer free return shipping unless the return is due to their error, like sending the wrong item or a defective product. You should expect to cover the cost of return postage in most cases, which will be deducted from your refund if a prepaid label is provided at a fee.
Can I return Crap Eyewear to a store?
Crap Eyewear products are primarily sold online through their website. They do not have traditional retail stores for returns. However, if you purchased from an authorized third-party retailer, you must return them to that specific store according to their policy.
What if I lost the original case or tags?
The return policy states items must be returned with all original accessories, including the case and tags. Missing these items may result in your return being rejected or a significant restocking fee being applied. It’s best to contact customer service before sending a return without these components.
Can I exchange for a different color?
Yes, exchanges for a different color of the same style are generally possible as long as the item is in stock. You would follow the standard exchange process through the online return portal.
How do I contact Crap Eyewear customer service about a return?
The best way is through the contact form on their official website under “Contact Us” or “Help.” Have your order number and details about your issue ready. Response times can vary but are usually within a few business days.
Navigating the Crap Eyewear return policy is simple once you know the rules. The key points are the 30-day window, the requirement for items to be in new condition with all packaging, and the step-by-step online process. By following the guidelines outlined here—inspecting your order promptly, keeping all original parts, and using the official return portal—you can handle any return or exchange with confidence. Remember, for the most current and specific details, always refer to the official policy on the Crap Eyewear website at the time of your transaction.