Buying a mattress is a big decision, and you want to be sure you get it right. That’s where understanding the Costco mattresses return policy becomes so important for your peace of mind. Costco is famous for its generous return windows, and this extends to the mattresses they sell. This guide will walk you through everything you need to know, from the fine print to the step-by-step process, so you can shop with total confidence.
We’ll cover the different rules for online versus in-warehouse purchases, how long you really have to make a decision, and what condition your mattress needs to be in for a smooth return. You’ll also learn about potential fees, how the refund works, and some special considerations for specific brands. Let’s get into the details.
Costco Mattresses Return Policy
At its core, the Costco return policy for mattresses is straightforward and customer-friendly. Most items at Costco can be returned at any time, but mattresses have a specific, yet still very generous, timeframe. It’s designed to give you enough time to truly test the mattress in your own home, which is crucial since you can’t judge a mattress by lying on it in a store for five minutes.
The Standard Return Window for Mattresses
Generally, mattresses bought from Costco can be returned within 90 days of purchase. This applies to both online and in-warehouse purchases. This three-month period is your trial run. It allows you to sleep on the mattress for several sleep cycles, getting past the initial adjustment period, to see if it’s truly the right fit for your body and sleep style.
- Start Date: The clock starts on the day you receive the mattress (for online orders) or the day you buy it in the warehouse.
- Proof of Purchase: You must have your original receipt or your membership number for them to look up the purchase.
- Condition: The mattress must be in like-new, resalable condition. We’ll cover what that means in detail later.
Online vs. In-Warehouse Purchases: Key Differences
While the 90-day rule is standard, the return process differs depending on where you bought it. This is a critical distinction that can affect convenience and cost.
Returning a Mattress Bought Online
If you ordered your mattress from Costco.com, the return process is usually handled through pickup or scheduled collection. You don’t typically need to bring it to a warehouse.
- Initiate the return through your Costco.com account or by calling customer service.
- Costco will arrange for a third-party carrier to come to your home to pick up the mattress.
- You must have the mattress accessible and ready for pickup. This means it should be repackaged in its original plastic wrapping and box if possible.
- There is often a pickup fee deducted from your refund, usually ranging from $50 to $150, depending on your location and the mattress size.
Returning a Mattress Bought In-Warehouse
If you bought your mattress directly from a Costco warehouse, you must return it to a warehouse. You cannot return an in-warehouse purchase online.
- Bring your mattress and original receipt to the membership/returns desk at any Costco warehouse.
- You are responsible for transporting the mattress. This can be a challenge for king-size or pillow-top models, so plan accordingly.
- There is typically no separate pickup or restocking fee for in-warehouse returns; the refund is usually full.
Condition Requirements: Keeping Your Mattress “Like-New”
For a return to be accepted, the mattress must be in resalable condition. This is the most important part of the policy to follow. “Like-new” means:
- Use a Mattress Protector: You should absolutely use a high-quality, waterproof mattress protector from day one. This is non-negotiable if you think you might return it.
- No Stains, Soils, or Odors: Any evidence of bodily fluids, food, drink, or pet accidents will void the return policy. Even a small stain can lead to a denied return.
- No Structural Damage: The mattress cannot have tears, cuts, or broken coils. The handles are for positioning only, not for carrying a full-weight mattress, so avoid using them to lift it.
- Original Packaging: While not always strictly required, having the original box and plastic wrap makes the return process infinitely easier, especially for online pickups. It shows you made an effort to keep it protected.
The Refund Process: How and When You Get Your Money Back
Once your return is accepted, Costco processes refunds promptly. The method and timing depend on your original payment.
- Credit/Debit Card Purchases: The refund is issued back to the original card. It can take 3 to 5 business days for the funds to appear in your account after the return is processed.
- Costco Shop Card or Cash: You will receive a refund on a new Shop Card or in cash/check.
- Online Pickup Fee: Remember, for online returns, any arranged pickup fee will be subtracted from your total refund amount before it’s issued.
Special Exceptions and Brand-Specific Policies
While the 90-day policy covers most mattresses, there are rare exceptions. It’s always smart to double-check the product page or ask at the warehouse.
- Tempur-Pedic and Some Premium Brands: In the past, some premium brands had different trial periods. As of now, Costco’s general 90-day policy applies, but manufacturers policies can change. Always verify at the time of purchase.
- Final Sale or Clearance Items: Occasionally, a deeply discounted floor model or clearance mattress may be marked “Final Sale.” These items are not returnable. This will be clearly marked on the price sign or online listing.
Step-by-Step Return Guide
Let’s break down the return process into a simple, actionable checklist.
Step 1: Decide Within the 90-Day Window
Give the mattress a fair shot, but don’t wait until day 89. Initiate the return with enough time to schedule a pickup or arrange transport.
Step 2: Prepare the Mattress
Clean the surface, ensure it’s dry, and repackage it. If you have the original plastic sleeve, carefully slide it back on. If not, use large plastic bags or sheeting from a hardware store to wrap it securely. This protects it during transit and shows it’s been cared for.
Step 3: Gather Your Documents
Find your original receipt or have your Costco membership number ready. For online orders, have your order number from the confirmation email.
Step 4: Initiate the Return
- For Online Purchases: Log into your Costco.com account, go to “Order History,” find the mattress order, and click “Return Item.” Follow the prompts to schedule pickup.
- For Warehouse Purchases: Load the mattress into your vehicle and take it, with your receipt, to the returns desk.
Step 5: Complete the Return & Await Refund
For pickups, be home for the scheduled window. For warehouse returns, get your receipt stamped. Then, just wait for your refund to post to your original payment method.
What About Mattress Toppers and Foundations?
The return policy for mattress toppers (foam pads, featherbeds) and adjustable foundations/bases is generally the same as for mattresses: 90 days in like-new condition. Box springs or standard bed frames follow the general Costco guarantee, which often has no time limit. Always check the specific item’s return details online or on your receipt.
Why a 90-Day Trial is a Huge Advantage
Most mattress stores offer trials, but they often come with hefty restocking fees (sometimes 20% or more), require you to donate the mattress, or have complicated return processes. Costco’s policy is notable for its simplicity and relatively low cost (primarily just the potential pickup fee). This takes the massive risk out of buying a mattress you’ve never slept on.
Common Pitfalls to Avoid
- Forgetting the Protector: This is the biggest mistake. A $50 protector can save you a $1000 mattress return denial.
- Missing the Window: Mark the 90-day date on your calendar. The policy is generous, but it is firm after the period ends.
- Assuming All Items Are the Same: Always, always verify the return policy for the specific mattress you are buying, especially during special sales events.
- Damaging During Repackaging: Be careful when maneuvering the mattress. Use the handles sparingly and get help to avoid rips.
Making the Right Choice the First Time
To minimize the chance of needing a return, do your homework. Use Costco’s generous in-warehouse testing (lie down for 10-15 minutes!), read reviews carefully, and know your preferred firmness level. Consider your sleeping position and any partner’s needs. Costco’s prices are great, but the real value is in shopping without fear thanks to their policy.
FAQ Section
Can I return a mattress to Costco after 90 days?
Officially, the mattress return policy is 90 days. However, Costco is known for its exceptional customer service. In some rare cases, if you have a legitimate issue like a manufacturing defect, they may work with you after 90 days. But this is not guaranteed, and you should not rely on it. Always aim to decide within the trial period.
Is there a fee to return a mattress to Costco?
It depends. For mattresses bought online and returned via scheduled pickup, yes, a pickup fee (often $50-$150) is deducted from your refund. For mattresses bought and returned directly to a warehouse, there is usually no fee. You are responsible for transportation in that case.
Do I need the box to return my Costco mattress?
No, you do not strictly need the original box. However, you do need to return the mattress in like-new, resalable condition. Having the original packaging is the best way to prove you’ve protected it and makes handling much easier for warehouse staff or pickup crews. If you don’t have it, wrap the mattress securely in plastic sheeting.
Can I return a mattress if I just don’t like it?
Yes, absolutely. You do not need a specific reason like a defect. Costco’s “satisfaction guaranteed” principle means if you are not satisfied with the comfort or feel after sleeping on it at home, you can return it within 90 days, provided it’s in like-new condition. “I changed my mind” is a valid reason.
What if my Costco mattress has a sag or defect?
If you discover a manufacturing defect like significant sagging (greater than 1.5 inches), broken coils, or a faulty cover seam within the 90 days, the return process is the same. Just note the issue when you initiate the return. If the defect appears after 90 days, you should contact the mattress manufacturer directly, as their warranty (often 10+ years) would then apply. Costco can provide you with the manufacturer’s contact information.
Can I exchange a mattress instead of returning it?
Costco’s policy is primarily set up for returns and refunds, not direct one-for-one exchanges. The most straightforward process is to return your current mattress (following all the steps) for a refund. Once that is processed, you can purchase the new mattress you want, either online or in the warehouse. This ensures the financial transactions are clear and separate.
Understanding the ins and outs of the Costco mattresses return policy empowers you to make a big purchase with confidence. The 90-day window is a true at-home trial, and by following the simple guidelines—using a protector, keeping packaging, and noting the deadline—you ensure a stress-free experience. Remember to verify the policy for your specific item at the time of purchase, and then enjoy your new mattress knowing that Costco stands behind your satisfaction.