Need to return something to Converse? Understanding the Converse return policy is the first step to getting your money back or making an exchange. This guide breaks down everything you need to know, from time limits to condition requirements, in simple, clear steps.
We’ll cover returns for online orders, in-store purchases, and even custom items. You’ll learn how to start a return, what to include in your package, and how long refunds take. Let’s get started.
Converse Return Policy
The core Converse return policy gives you 30 days to send back items for a refund or exchange. Your items must be unworn, unwashed, and in their original condition with all tags and packaging. This applies to most purchases made directly from Converse.com or a Converse store.
It’s a pretty standard policy, but there are important details and exceptions. For example, the clock starts on the day you receive your order, not the day you bought it. And some products have different rules.
What Can Be Returned?
Most Converse products are eligible for return. This includes:
- Shoes (all styles, including Chuck Taylors, Run Star Hikes, etc.)
- Apparel (t-shirts, hoodies, pants, jackets)
- Accessories (bags, hats, socks)
- Most items bought on sale or at a discount
What Cannot Be Returned?
There are a few key exceptions to be aware of. Converse typically does not accept returns for:
- Customized shoes from the Converse By You studio (unless defective).
- Gift cards (these are final sale).
- Items marked as “Final Sale” on your receipt or the product page.
- Products that show signs of wear, damage, or are missing tags.
- Items purchased from third-party retailers (like Foot Locker, Journeys, or department stores). You must return those to the original store.
The 30-Day Window
You have 30 calendar days from the date you receive your shipment to initiate a return. It’s a good idea to start the process as soon as you know you want to return. Don’t wait until the last day, as you need to have the package postmarked by the carrier within that window.
If your 30th day falls on a weekend or holiday, aim for the last business day before it. The system is usually strict about this deadline.
Condition Requirements
This is the most common reason for a return to be denied. Converse requires items to be in “new, resalable condition.” Here’s what that means:
- Unworn: No scuffs on the soles, no dirt or marks on the upper.
- With Original Tags: All hangtags and price tags must be attached.
- In Original Packaging: Shoes should be in the original shoebox, and apparel should be folded with its packaging.
- Included All Parts: Any extra laces, dust bags, or inserts that came with the item must be included.
Trying on shoes indoors on a clean surface is usually okay. But walking outside or on rough surfaces can void the return policy.
How to Return an Online Order to Converse
Returning something you bought on Converse.com is a straightforward process. You can do it all online. Here are the step-by-step instructions.
Step 1: Start Your Return Online
Go to the Converse Returns page. You’ll need your order number and the email address used for the purchase. Log into your account if you have one, as this makes it easier.
The system will show your eligible orders. Select the item(s) you wish to return and choose a reason from the dropdown menu. This helps Converse with feedback.
Step 2: Choose Your Refund Method
You can typically choose between a refund to your original payment method or an exchange for a different size/color. If you want an exchange, ensure the new item is in stock.
Refunds go back to your card or PayPal. Store credit is sometimes an option, which may be processed faster.
Step 3: Print Your Return Label
Once you complete the return request, Converse will email you a prepaid return shipping label. You must print this label. If you don’t have a printer, some carrier drop-off locations can print it for you, but not all.
This label is usually for UPS. Make sure you use the correct label for your country if you’re returning internationally.
Step 4: Pack Your Item Securely
Place the item(s) securely in the original shoebox or packaging. Then, place that box inside a shipping box or sturdy mailer. Attach the return label securely over any old labels on the package.
It’s smart to include a copy of your return slip inside the box, just incase the label gets damaged. This helps the warehouse identify your return quickly.
Step 5: Drop Off at a Carrier
Take your packaged return to a UPS drop-off point. Get a receipt or drop-off confirmation if possible. This is your proof that you shipped the return on time.
Do not drop it in a mailbox unless the carrier specifically says you can. You need that proof of shipment.
How to Return an In-Store Purchase
If you bought your Converse at a physical Converse store, the process is different. You can’t return in-store purchases by mail.
Bring It Back to the Store
You must return the item to a Converse retail store, not an outlet or a partner store. Bring the item in its original condition, with the original receipt. The store associate will process the refund to your original payment method.
Without a receipt, they may offer store credit at the current selling price, if they can verify the purchase. This is not guaranteed.
Different Return Windows
Some Converse retail stores may have a longer return window, like 60 days. It’s best to check your receipt or call the specific store where you made the purchase to confirm their policy. It can vary slightly by location.
Returning Custom Converse By You Items
The Converse By You customizer is a fun tool, but it has a strict return policy. Because you designed the shoes for yourself, they are considered final sale.
Exceptions for Defective Custom Items
Converse will accept returns for custom shoes only if they arrive defective or damaged. This means manufacturing flaws like glue stains, misaligned panels, or holes in the material.
Normal wear or a design choice you later regret does not qualify. If you have a defective custom item, contact Converse Customer Service immediately using the “Contact Us” link on their website. You’ll likely need to provide photos of the defect.
International Returns and Shipping
Returning items from outside the United States involves more steps. The 30-day policy still applies, but you are responsible for any duties, taxes, and international shipping costs unless the item is faulty.
The return process is initiated the same way online. However, the provided label may not be prepaid. You might need to pay for postage yourself and fill out a customs form declaring the return. Keep all your postage receipts for reference.
Refunds for international returns can take significantly longer due to customs processing.
How Long Do Refunds Take?
Once Converse receives your return, it takes about 5-10 business days to process the inspection. After they approve it, here’s the typical timeline:
- Credit/Debit Card Refunds: 5-10 business days to appear on your statement after processing.
- PayPal Refunds: Usually within 3-5 business days after processing.
- Store Credit/Gift Card: Often issued within 24-48 hours of approval.
The whole process, from the day you drop off the package to seeing the refund, can take 2-3 weeks. Be patient and keep your drop-off receipt until you see the refund.
What If My Refund Is Delayed?
If it’s been more than 15 business days since Converse received your return (you can track this with the return tracking number), contact customer service. Have your order number and return tracking number ready.
Exchanges vs. Refunds
Converse allows exchanges for size or color. The fastest way to do an exchange is often to process a return for a refund and then place a new order for the desired item. This ensures you get the correct product before it sells out.
If you choose the official exchange option, you will usally have to wait for your original return to be received and processed before the new item ships. This can add a week or more to the timeline.
Tips for a Smooth Converse Return
- Keep the original box and tags until you’re sure you’re keeping the item.
- Start the return online as soon as you decide.
- Take a photo of your packed return and the attached label before you drop it off.
- Always get a drop-off receipt from the shipping carrier.
- Double-check the condition requirements—when in doubt, don’t wear them outside.
Frequently Asked Questions (FAQ)
Does Converse have free returns?
Yes, Converse provides a prepaid return shipping label for online orders within the U.S. This makes returns free for you. For international returns, you typically cover the shipping cost.
Can I return Converse without a receipt?
For online orders, your order number and email are your receipt. For in-store purchases, a receipt is usually required for a cash or card refund. Without it, a store may offer merchandise credit at the current price if they can find the purchase, but this is not guaranteed.
What is the Converse warranty on defects?
Converse products are covered under a warranty against manufacturing defects. This is separate from the return policy and has no specific time limit, but claims are assessed on a case-by-case basis. Contact customer service with details and photos of the defect.
Can I return worn Converse shoes?
Generally, no. The Converse return policy requires items to be unworn and in new condition. Slight indoor try-ons are usually acceptable, but any signs of wear will likely result in your return being rejected and the shoes sent back to you.
How do I contact Converse customer service for returns?
The best way is through the “Contact Us” form on the Converse website. You can also find help through their online chat feature during business hours. Have your order number ready for faster service.
Can I return Converse shoes bought from another store?
No. Items purchased from other retailers like Nike, Foot Locker, or Amazon must be returned according to that store’s specific return policy. Converse can only handle returns for purchases made directly through Converse.com or Converse retail stores.
What if my Converse return is lost in the mail?
This is why the drop-off receipt is crucial. Once you hand the package to the carrier, it’s their responsibility. Use the tracking number on your return label to monitor its progress. If it gets lost, you will need to file a claim with the shipping carrier (like UPS), not with Converse.