If you’ve recently bought something from Burton and need to send it back, understanding the Burton store return policy is your first step. This guide breaks down everything you need to know, from time limits to condition requirements, making your return process smooth and stress-free.
We’ll cover the standard policy for online purchases, in-store returns, and special rules for items like snowboards and custom gear. You’ll also find clear steps for initiating a return, what to do about defective products, and how refunds work.
Burton Store Return Policy
The core Burton store return policy is designed to be straightforward. Items purchased from Burton.com or a Burton-owned retail store can be returned within 30 days of the delivery date for a full refund to your original payment method. For a return to be accepted, the item must be in new, unused condition with all original tags and packaging intact.
It’s important to note that this 30-day window is strictly enforced. The clock starts ticking from the day your order is delivered, not the day you placed it. Always check your delivery confirmation email to mark your calendar.
What Items Are Eligible for Return?
Most items from Burton qualify under the standard policy. This includes:
- Apparel (jackets, pants, bibs, hoodies, etc.)
- Accessories (gloves, beanies, bags, goggles)
- Footwear (boots and shoes)
- Hardgoods (bindings, bags, and other gear)
Items with Special Return Considerations
Some products have specific rules due to their nature or customization.
Snowboards and Snowboard Boots
Snowboards and snowboard boots can be returned, but they must show absolutely no signs of use. The base cannot have any scratches, the edges must be perfect, and the top sheet must be flawless. For boots, the liners must be completely unused and the soles show no wear. Even trying them on carpet at home can sometimes leave marks, so be very careful if your considering a return.
Custom Products and “Your’s” Series
Burton’s custom “Your’s” snowboards and other personalized items are typically final sale. Because they are made specifically for you, these products cannot be returned unless they arrive damaged or defective. Double-check your design choices before confirming your order.
Facemasks and Intimate Apparel
For hygiene reasons, items like facemasks, neck gaiters, and underwear are considered final sale and cannot be returned once the packaging is opened.
The Condition Requirement: Unworn and Unwashed
This is the most critical part of the policy. “New and unused” means exactly that. The item should look exactly as it would on the store shelf.
- All original tags must be attached.
- It should be in its original packaging (like the garment bag for a jacket).
- There should be no stains, odors, or wrinkles from trying on.
- Footwear should have no dirt or scuffs on the soles from indoor testing.
If an item fails to meet these condition requirements, Burton may refuse the return or issue a partial refund, which can be frustrating.
How to Start a Return (Step-by-Step)
For purchases made on Burton.com, you must initiate the return through your online account. Here’s how:
- Go to the Burton website and log into your account.
- Navigate to “Order History” or “My Orders.”
- Find the order containing the item you wish to return.
- Select “Return Item” and follow the prompts to generate a return authorization and a prepaid shipping label.
- Pack the item securely in its original packaging, if possible. Attach the return label to the box.
- Drop the package off at the designated carrier (usually UPS or USPS).
Always keep your return tracking number! This is your proof that you sent the package back.
Returning In-Store Purchases and Online Orders to a Store
You can return items bought at a Burton retail store to any other Burton-owned store. You’ll need your original receipt. For online orders, you can also choose to return them to a Burton store instead of mailing them. This is often faster, as your refund can be processed immediately at the register. Bring your online order confirmation email or the packing slip.
Note that outlet store purchases may have different return policies, so it’s best to check your receipt or ask an associate at the time of purchase.
What About International Returns?
If you’re outside the United States and ordered from a regional Burton site (like Burton.co.uk or Burton.ca), you must follow the return policy for that specific country. Generally, you’ll need to use the return portal for the website you ordered from. International customers are often responsible for return shipping costs and any customs duties, which can add up.
Understanding Refunds and Processing Times
Once Burton receives your return, it takes about 5-10 business days for them to inspect the item. After it’s approved, your refund is processed. The time it takes for the refund to appear on your account depends on your bank or card issuer, but it usually shows up within 3-5 business days after Burton issues it.
- Refunds go back to the original payment method. If you used a gift card, you’ll get a new gift card code.
- Sale items are refunded at the sale price paid.
- Please note that original shipping fees are non-refundable in most cases.
What If Your Item is Defective or Damaged?
The Burton store return policy covers defects in materials or workmanship. If you receive a faulty item, contact Burton Customer Service immediately. Do not use the standard return portal. You’ll likely need to provide photos or a description of the issue. They will guide you through a warranty claim or a direct replacement, which follows a different procedure than a standard size or style return.
For damage that occurs during shipping, contact Burton as soon as you open the box. They will assist with a claim through the shipping carrier.
Exchanges vs. Returns
Burton primarily handles returns for refunds. If you need a different size or color, the easiest method is to:
- Return the original item for a refund.
- Place a new order for the correct item.
This ensures you get the size you want before it sells out. In physical stores, direct exchanges are of course much simpler and can be done on the spot.
Tips for a Successful Burton Return
- Act quickly within the 30-day window.
- Keep all tags on and packaging until your sure you’re keeping the item.
- Try items on carefully over a clean surface to avoid marks.
- Initiate your return online for a smoother process.
- Use the prepaid label provided to avoid paying shipping yourself.
- Pack the item securely to prevent damage in transit back to Burton.
What If You Miss the 30-Day Return Window?
The Burton store return policy is firm on the 30-day limit for standard returns. If you’re outside this period, your options are limited. You can try contacting Customer Service to explain your situation, but they are not obligated to accept the return. In some cases, they might offer store credit or a discount on a future purchase as a one-time courtesy, but this is not guaranteed.
Your other option is to sell the item through a third-party platform. Burton gear often holds its value well in the resale market.
Gift Returns and Special Circumstances
Returning a gift you received can be tricky without a receipt. If you have the gift receipt, the process is simple and you’ll typically receive a refund in the form of a Burton gift card. If you don’t have any receipt, your best bet is to contact Customer Service. They may be able to look up the order with details like the original purchaser’s name or email, but success isn’t always guaranteed.
Seasonal and Holiday Return Extensions
During the winter holiday season, Burton often extends its return window for purchases made in November and December. For example, items bought during this period might be returnable until January 31st of the following year. Always check the website’s policy page during the holidays for the most current and accurate information, as these extensions are not automatic for all purchases made earlier in the year.
Final Thoughts on Navigating Returns
Knowing the details of the Burton store return policy saves you time and hassle. The key takeaways are the 30-day deadline and the strict condition requirements. By following the online steps carefully and keeping your items pristine, you can ensure a quick refund. When in doubt, start the return process sooner rather than later or visit a physical store for in-person help.
Frequently Asked Questions (FAQ)
How long does the Burton return process take?
From the day you mail your return, expect 2-3 weeks total for the refund to post to your account. This includes transit time, inspection (5-10 business days), and bank processing.
Can I return a Burton item without the original box?
For apparel, the original packaging (like garment bags) is preferred but not always mandatory if tags are attached. For hardgoods like snowboards, the original box is often crucial for protection and may be required. It’s always safest to include all original packaging.
Does Burton offer free return shipping?
Yes, for returns within the U.S. initiated through your online account, Burton provides a prepaid return shipping label. International customers and those returning in-store purchases without a receipt may have to cover return shipping costs.
What is Burton’s warranty policy?
Burton’s warranty covers defects in materials and workmanship for one year from the date of purchase. This is separate from the return policy. Warranty claims are handled through Customer Service and require proof of purchase.
Can I return sale items?
Yes, sale items can be returned under the same 30-day, new-condition policy. However, they are refunded at the price you actually paid, not the original full price.
Where can I return Burton items bought from other retailers?
Items purchased from authorized third-party retailers (like REI, Backcountry, or local snowboard shops) must be returned to that original retailer. Their return policies will apply, not the direct Burton store return policy.