If you’ve ever wondered about the Burlington store return policy, you’re in the right place. Knowing the rules before you make a purchase can save you time and hassle later on. This guide breaks down everything you need to know, from time limits to required receipts. We’ll cover returns, exchanges, and even some special cases. Our goal is to make the process as clear and simple as possible for you.
Burlington Store Return Policy
The core Burlington store return policy is designed to be customer-friendly. In most cases, you can return items within 30 days of your purchase. You will need your original receipt or a gift receipt to get a full refund to your original payment method. Without a receipt, your options may be more limited, often involving store credit at the current selling price. It’s a straightforward system that works for millions of shoppers each year.
What Items Can You Return?
Most items sold at Burlington are eligible for return. This includes clothing, shoes, home decor, toys, and more. The key condition is that the item must be in its original condition. It should be unworn, unused, and have all original tags and packaging attached. Burlington wants you to be happy with your purchase, so they are generally accomodating with returns.
What Items Are Final Sale?
Some products cannot be returned. It’s crucial to check your receipt and any signs in the store. Typically, final sale items include:
- Clearance merchandise (often marked with a final sale sticker or on the receipt)
- Special purchase items, like certain holiday goods
- Personalized products
- Opened cosmetics or fragrances for health and safety reasons
- Swimwear if the hygiene liner has been removed
Always double-check at the register if you’re unsure about an item’s return status.
The 30-Day Return Window
The standard return period is 30 days from the date of purchase. This is clearly printed on your receipt. The clock starts ticking the day you buy the item. It’s a good idea to make returns as soon as you know you don’t want something. Don’t let the days slip away, as returning after the 30-day mark will usually result in store credit, if it’s accepted at all.
Why Your Receipt is So Important
Your original receipt is your best friend for a smooth return. It provides proof of purchase, the date, the price paid, and the payment method. With a receipt, you can expect:
- A refund to your original form of payment (cash back to card, cash, etc.)
- Refund of the exact price you paid, including any discounts applied
- The quickest and simplest transaction at the customer service desk
If you’ve lost your receipt, don’t panic. Burlington can often look up your purchase using the credit or debit card you used. This is not always guaranteed, but it’s worth asking.
Returns Without a Receipt
If you can’t find your receipt and the purchase can’t be looked up, Burlington may still accept the return. However, the process is different. Typically, you will receive:
- Store merchandise credit for the item’s current selling price.
- You will need to provide a valid, government-issued photo ID. The store logs these returns to prevent abuse.
The amount you get might be lower than what you paid if the item is now on clearance. It’s a fair compromise that allows for flexibility while protecting the store.
How to Return an Online Purchase
Returning something you bought on Burlington.com is also simple. You have two main options:
- Return by Mail: Start the process on the Burlington website. You’ll need your order number and email address. They will provide a prepaid return label for you to print. Pack the item securely, attach the label, and drop it at a USPS location. Refunds are processed once the return is received at their warehouse.
- Return in Store: This is often the fastest way. Bring the item, its original packaging, and your packing slip or online order confirmation to any Burlington store. The associates will process the return directly at the customer service desk. Your refund will go back to your original payment method.
Remember, the same 30-day window and condition requirements apply to online purchases.
The Exchange Process
Sometimes you just need a different size or color. Exchanges are generally easy at Burlington. Here’s how it works:
- Bring the item you wish to exchange, with all tags and in new condition, to the customer service desk.
- Have your receipt ready.
- If the new item is the exact same price, it’s a straight swap. If it costs more, you pay the difference. If it costs less, you get refunded the difference.
Exchanges are subject to product availability, so you might want to call ahead to check if your desired item is in stock.
Returning Gifted Items
Got something from Burlington that wasn’t quite right? If you have a gift receipt, you can return the item for a store gift card. This gives you the freedom to choose something you’ll love. Without a gift receipt, the item can typically be returned for store credit at its current price, following the no-receipt policy mentioned earlier. It’s a thoughtful system that respects both the gift-giver and the recipient.
Understanding Refund Timelines
How long your refund takes depends on how you made the return.
- In-Store Returns: Refunds to credit/debit cards usually post within 3-7 business days, depending on your bank. Cash returns are immediate.
- Online Returns by Mail: Allow time for shipping plus 7-14 business days for processing after the warehouse receives your package. The refund will then appear on your card statement.
- Store Credit/Gift Cards: These are issued immediately at the time of your in-store return.
Patience is key, especially for mailed returns during busy seasons like after the holidays.
Special Considerations: Holiday Returns
Burlington often extends its return window for holiday purchases. For items bought in November and December, you may have until the end of January to make a return. This extended policy is usually advertised in-store and on their website during the season. Always keep your holiday receipts and check the specific dates each year, as they can vary slightly.
Tips for a Smooth Return Experience
A little preparation makes the return process effortless. Follow these tips:
- Keep your receipts organized in an envelope or folder.
- Leave all tags and labels on the item until you’re sure you’re keeping it.
- Try on clothing and check home goods promptly after purchase.
- If you think you might loose a receipt, consider paying with a card so the purchase can be traced.
- Be polite to the customer service associates—they are there to help you!
What If Something is Damaged or Defective?
If you buy an item that is damaged, broken, or has a manufacturing flaw, Burlington will gladly accept the return. This is true even if you’ve removed the tags, as long as the damage wasn’t caused by you. Bring the item and your receipt to the store. They will offer a refund, exchange, or store credit, whichever you prefer. It’s part of their commitment to customer satisfaction.
Can You Return Items to Any Burlington Store?
Yes, you can return online purchases and items bought at other Burlington locations to any store nationwide. This is a huge convenience if you move or are traveling. The store will access the transaction details using your receipt or card lookup. The return will be processed according to the standard policies we’ve discussed. The consistency across stores makes everything simpler.
Common Mistakes to Avoid
A few simple errors can complicate a return. Here’s what to steer clear of:
- Removing tags or wearing an item before deciding to keep it.
- Waiting until day 31 to make a return.
- Forgetting to bring your ID for a no-receipt return.
- Assuming clearance items are returnable (always check the sticker).
- Trying to return an item without its original packaging, if that packaging was part of the product (like a set).
Contacting Customer Service
If you have a unique situation or a question about a specific item, you can contact Burlington directly. The best way is to call the customer service number listed on their official website. You can also visit the “Help” or “Contact Us” section online. For immediate issues, going to your local store and speaking with a manager is often the quickest path to a resolution.
Frequently Asked Questions (FAQ)
How strict is the Burlington return policy?
Burlington is generally reasonable with returns as long as you follow the main rules: within 30 days, with tags, and with a receipt. They understand mistakes happen and aim to work with customers.
What is Burlington’s return policy without tags?
Items without their original tags are usually not accepted for return. The tags are proof the item hasn’t been worn or used. An exception might be made for a defective product, but it’s not guaranteed.
Does Burlington have a return policy for online orders?
Yes, you can return online orders within 30 days either by mail or in any physical store. Use your packing slip as your proof of purchase for in-store returns.
Can I get a cash refund from Burlington?
If you paid in cash and have your receipt, you will recieve a cash refund. If you paid with a card, the refund goes back to that card, even if you have the receipt.
How long does Burlington store credit last?
Burlington gift cards and merchandise credits do not expire. You can use them anytime in the future at any Burlington store or online.
What is Burlington’s return policy on shoes?
Shoes follow the same 30-day policy. They must be unworn, with the original shoe box and any packaging. Try them on carpet to avoid scuffing the soles.
Can I return curtains or bedding?
Yes, home textiles like curtains, bedding, and towels can be returned. They must be in original condition, unwashed, and with all tags attached. This is for hygiene reasons.
Understanding the Burlington store return policy gives you confidence when you shop. You can buy knowing you have options if something isn’t perfect. Remember the key points: keep your receipt, mind the 30-day window, and leave the tags on. With this knowledge, you can focus on finding great deals on the things you love. Happy shopping and hassle-free returning!