Burlington Return Policy

If you’ve ever wondered about the Burlington return policy, you’re in the right place. Knowing the rules before you shop can save you time and ensure a smooth experience if you need to bring something back. This guide breaks down everything you need to know, from time limits to required documents, in simple, clear terms.

We’ll cover the standard policy for most items, the important exceptions you must know about, and the step-by-step process for both in-store and mail returns. Whether you have a receipt or not, we’ve got you covered.

The core Burlington return policy is designed to be customer-friendly. You have 30 days from the date of purchase to return most items for a refund or exchange. The item must be in its original, saleable condition with all tags attached and packaging intact.

You will need your original receipt or a gift receipt for the fastest service. Without a receipt, options are more limited, but returns are often still possible. We’ll explain that in detail later.

What You Need for a Successful Return

To make your return go smoothly, gather these items before you head to the store or start a mail return:

The item in its original condition (unworn, unused, unwashed).
All original tags and labels attached.
The original packaging, if possible (especially for bedding, electronics, or fragile items).
Your original receipt, gift receipt, or the credit card used for the purchase.
A valid government-issued photo ID for returns without a receipt (this is standard practice for many retailers to prevent fraud).

The 30-Day Return Window

The 30-day clock starts on the day you bought the item. It’s a good idea to act quickly if you decide you don’t want something. Don’t let it sit in the bag for weeks.

If you’re close to the deadline, it’s better to go to the store rather than attempting a mail return, as the mail process takes longer and could push you past the limit.

How Returns Are Refunded

Your refund method typically depends on how you paid.

Credit/Debit Card: The refund is issued back to the original card. It can take 3-10 business days to appear on your statement.
Cash: You will receive cash back.
Check: You will recieve a company check.
Gift Card/Burlington Credit: You will get a new gift card or merchandise credit.
Without a Receipt: You will likely receive a merchandise credit at the item’s lowest selling price within the last 30 days.

Items That Cannot Be Returned

This is the most critical section. Some items are final sale and cannot be returned under any circumstances. Always check signage at the time of purchase.

Clearance Merchandise: Items marked as “Clearance” are typically final sale. This is a common practice.
Special Purchase Items: These are often specially bought lots and are marked as “Special Purchase” or “As Is.” They are non-returnable.
Food, Candy, and Consumables: For health and safety reasons, these items cannot be returned.
Personalized or Custom Items: Any item that has been monogrammed or altered specifically for you.
Damaged or Altered Merchandise: Items that are no longer in new condition due to use, damage, or removal of tags.
Mattresses & Bed Pillows: For hygiene reasons, these are almost always final sale unless defective.
Electronics: May have a modified or shorter return policy. Check the packaging or ask an associate.

How to Return an Item to Burlington

You have two main options: returning in-store or by mail. The in-store method is generally faster and more straightforward.

In-Store Return Process

Follow these steps for a quick in-store return:

Bring the item and all requirements (receipt, tags, etc.) to any Burlington store nationwide. You do not need to return it to the same store where it was purchased.
Go to the customer service or returns counter.
Present the item and your receipt to the associate.
The associate will inspect the item to ensure it meets return conditions.
Once approved, they will process your refund to the original payment method. If you don’t have the receipt, they will guide you through the merchandise credit process.

Mail Return Process

If you can’t get to a store, mail returns are an option. Keep in mind, you are responsible for return shipping costs unless the item is defective.

Contact Burlington Customer Service to initiate a mail return and get a Return Merchandise Authorization (RMA) number. You can often start this process online through their website.
You will receive instructions and a return address.
Securely package the item with all tags and accessories. Include a copy of your receipt and the RMA number inside the package.
Ship the package using a trackable service (like USPS Priority Mail or UPS). Keep your tracking number.
Once the return is recieved and inspected at the warehouse, your refund will be processed. This entire process can take 2-3 weeks.

Returning Without a Receipt

Lost your receipt? Don’t panic. Burlington can often look up your purchase using the credit card you used. If that’s not possible, you can still make a return.

You will need a valid photo ID. The return will be subject to approval by a manager, and you will receive a merchandise credit for the item’s current selling price. This credit is good for in-store purchases only.

There may be a limit on the number or value of receipt-less returns you can make within a certain period, again to prevent fraud.

Returning a Gift

Returning a gift is easy if you have the gift receipt. The gift receipt allows the store to process the return without showing the price paid. You will recieve a gift card or merchandise credit for the amount the gifter paid.

Without a gift receipt, the item is treated as a return without any receipt. You will need an ID and will get a merchandise credit at the current price.

Special Considerations and Exceptions

Holiday Return Policy

Burlington often extends its return window for purchases made during the peak holiday season. For items bought in November and December, the return deadline is usually extended until late January.

Always verify the exact post-holiday return date on your receipt or by asking an associate, as it can vary slightly from year to year. This extension is a huge benefit for gift-givers.

Defective or Damaged Items

If you buy an item that is broken, damaged, or missing parts when you open the box, the policy is different. You should contact Burlington immediately.

For in-store purchases, take the item and receipt back to the store. They will typically offer an exchange or refund. For online orders, contact customer service for a replacement, refund, or prepaid return label, as the cost of return shipping for defective goods is usually covered by the company.

Returning Online Purchases

Items bought on Burlington.com can be returned in-store or by mail. The in-store return is the fastest option. Just bring the item and your packing slip or online order confirmation email to any store.

For mail returns, follow the steps outlined above. Remember, you are responsible for return shipping fees for non-defective items, which will be deducted from your refund.

Tips for a Hassle-Free Return Experience

Keep Your Receipts: File them in an envelope or take a photo with your phone. This is the single best thing you can do.
Leave Tags On: Until you are sure you are keeping an item, leave all tags and packaging intact.
Act Within 30 Days: Mark your calendar or set a reminder on your phone if you’re unsure about a purchase.
Check for Final Sale Signs: Always double-check the price tag or shelf talker for “Clearance,” “Special Purchase,” or “As Is” markings before buying.
Bring Your ID: Even if you have a receipt, it’s good to have your ID handy just in case.
Be Polite: Store associates are more likely to help find a solution if you are friendly and understanding.

Frequently Asked Questions (FAQ)

How long do I have to return something to Burlington?

You have 30 days from the purchase date for most items. Holiday purchases often have an extended deadline into January.

Can I return something to Burlington without a receipt?

Yes, but you will need a valid photo ID and you will receive a merchandise credit for the item’s current selling price, not the price you may have paid.

What is Burlington’s return policy on clearance items?

Clearance items are almost always final sale and cannot be returned. This is clearly marked on the price tag.

Can I return an online order to a Burlington store?

Yes, you can return Burlington.com purchases to any physical store for free. Bring the item and your packing slip or order confirmation.

Does Burlington offer exchanges?

Yes, exchanges are possible within the 30-day window as long as the item your returning is in new condition. You can exchange for a different size, color, or a completely different item.

How long does a refund from Burlington take?

In-store refunds to a card take 3-10 business days to post to your account. Cash and check refunds are immediate. Mail return refunds can take 2-3 weeks from when you ship the package.

Can I return a mattress or bedding to Burlington?

Bed pillows and mattresses are generally final sale for hygiene reasons. Other bedding, like comforters and sheets, can be returned within 30 days with tags and packaging.

What if I used a coupon on my purchase?

If you return an item bought with a coupon, the refund amount will reflect the discounted price you actually paid, not the original list price.

Understanding the Burlington return policy gives you confidence as a shopper. By knowing the 30-day window, preparing with your receipt and tags, and being aware of non-returnable items, you can shop their great deals without worry. Always check your receipt and ask a store associate if you have any specific questions about an item before you buy it. Their goal is to help you have a positive experience, and being informed makes that easier for everyone.