Understanding the Buffalo Exchange return policy is key to a smooth shopping experience. Whether you’re buying or selling, knowing the rules helps you make confident choices. This guide breaks down everything you need to know in simple terms.
Their policy is designed to be straightforward, but it has some important specifics. We’ll cover returns, exchanges, store credit, and what you can expect when selling items. Let’s get started so you can shop with peace of mind.
Buffalo Exchange Return Policy
The core of the Buffalo Exchange return policy is built on store credit. They do not offer cash refunds for purchases. This is a standard practice for many resale and consignment stores. All returns must be made within 30 days of the original purchase, and items must be in the exact same condition as when you bought them.
You’ll need your original receipt to process any return or exchange. Without it, your options become very limited. The policy applies to all their stores, but it’s always a good idea to double-check with your local shop, as manager discretion can sometimes apply.
What Items Are Final Sale?
Some items cannot be returned at all. It’s crucial to check your receipt and the item’s tags at the time of purchase. Here are the typical categories that are considered final sale:
* Any item marked “AS IS” on the tag or receipt.
* Costumes and costume pieces, especially around Halloween.
* Masks, hats, and other accessories that could be considered hygienic-sensitive.
* Jewelry, including earrings, necklaces, and rings.
* Swimwear and intimate apparel.
* Items purchased during a special sale or promotion that specifies “all sales final.”
If you’re unsure, just ask the cashier before you complete your transaction. They can clarify if the item you’re buying is eligible for a later exchange.
The Return and Exchange Process in Steps
Returning an item is a simple process if you follow these steps. Doing it right the first time saves you time and hassle.
1. Gather Your Items: Make sure the clothing is unworn, unwashed, and has all original tags attached. Check for any stains or damage that wasn’t there when you bought it.
2. Find Your Receipt: Locate the original paper receipt. This is your proof of purchase and shows the 30-day clock.
3. Visit the Store: Go back to the same Buffalo Exchange location where you made the purchase. Returns are generally processed at the original store.
4. Present to an Associate: Hand the items and your receipt to a store associate. They will inspect the merchandise to ensure it meets return conditions.
5. Receive Your Credit: If approved, you will recieve store credit. This is typically issued on a paper slip or sometimes stored electronically with your phone number. You can use it immediately or on a future visit.
Understanding Store Credit
Your store credit is essentially like a gift card. It has value and can be used at any Buffalo Exchange location. However, there are a few things to keep in mind about it.
The credit does not expire, so you can hold onto it until you find something perfect. You can use it to purchase anything in the store—new arrivals, sale items, or even accessories. Remember, you cannot redeem store credit for cash. It’s for in-store purchases only.
If you lose your paper credit slip, it is often gone for good. Some stores may be able to look it up if it was attached to your phone number, but this is not guaranteed. Treat it like cash.
The Selling Side: How Returns Work for Sellers
If you’re someone who sells clothes to Buffalo Exchange, the return policy affects you too. When you sell items, you choose to be paid in cash or trade (store credit). This decision is final at the time of sale.
Once Buffalo Exchange buys an item from you, it becomes their inventory. If that item is later purchased by a customer and then returned, it does not come back to you. Your transaction with the store is complete the moment you walk out with your cash or trade. The return policy for buyers does not reverse a seller’s payout.
Tips for a Hassle-Free Experience
A little preparation makes the return process effortless. Here are some pro-tips based on common situations.
* Keep Your Receipts: Designate a spot in your wallet or bag for receipts. Taking a photo with your phone is a good backup, but the paper original is usually required.
* Try On In-Store: To avoid fit issues, use the store’s fitting rooms. Check items carefully for any hidden flaws before buying.
* Ask Questions: If the policy seems unclear, don’t hesitate to ask a manager for clarification before you buy. They’re there to help.
* Act Within 30 Days: Don’t let the return window slip by. Mark your calendar if you think you might want to bring something back.
Online Purchase Returns
Buffalo Exchange also operates an online store. The return policy for online orders is similar but has its own steps. Online purchases can be returned within 30 days for store credit. Items must be in original condition with tags attached.
You usually need to contact their online customer service to initiate a return and get a Return Authorization. Returns are typically sent back to their main warehouse, not a physical store. You are often responsible for return shipping costs, unless the item was faulty or the wrong item was sent. Always review the specific online return instructions on their website at the time of your order, as details can change.
Comparing to Other Resale Stores
It’s helpful to see how Buffalo Exchange stacks up against other popular thrift and consignment shops. Most, like Crossroads Trading and Plato’s Closet, also operate on a store-credit-only system with a 30-day window. However, some local consignment stores may have stricter 7-day or 14-day policies.
The key difference with Buffalo Exchange is often their well-defined list of final sale items. Other stores might accept returns on jewelry or accessories, so never assume the policies are identical. Always check.
Common Problems and Solutions
Even with the best intentions, issues can pop up. Here’s how to handle common return dilemmas.
Problem: You lost your receipt.
Solution: You may be offered a lower, current selling price in store credit, or the return may be denied. It’s at the store manager’s discretion. Always be polite when asking about your options.
Problem: An item has a small stain or tear you didn’t notice.
Solution: Unfortunately, if the item is not in original condition, the store will likely not accept the return. This is why thorough inspection before buying is so important.
Problem: You’re past the 30-day return window.
Solution: The store will not be able to process a return or exchange. Your only option is to try and re-sell the item back to them, where they will evaluate it as a new sell.
Problem: You want cash back, not credit.
Solution: Buffalo Exchange’s policy is firm on this. No cash refunds are given. Your only reimbursement is through store credit.
How to Maximize Your Store Credit
Since you’ll be getting store credit, you might as well make the most of it. Think of it as an opportunity to refresh your wardrobe without new money.
Use your credit to try something a bit outside your usual style. Look for high-quality brands that normally cost more retail. Check the new arrivals rack frequently, as inventory turns over fast. You can also combine your credit with ongoing sales to get even more value.
The Importance of Checking Tags
Before you buy, make checking the tag a habit. The tag tells you the price, the brand, and sometimes important condition notes. If you see “AS IS” handwritten on the tag, that is your red flag that the item cannot be returned for any reason.
The tag is also your guarantee that the item hasn’t been swapped or mixed up. The associate will scan the barcode on the tag during your return to match it to the original sale.
Seasonal Policy Changes
During certain busy seasons, like the winter holidays, some stores may extend their return window as a courtesy. For example, purchases made in December might be returnable until January 15th. This is not a guarantee, but a possible exception.
Conversely, during big sale events, more items might be marked as final sale. Always listen to announcements in the store and read any posted signs at the register for temporary policy adjustments.
FAQ Section
What is Buffalo Exchange’s return policy?
They offer store credit within 30 days with your original receipt and the item in original condition. No cash refunds are given.
Can I return items without a receipt at Buffalo Exchange?
It is not guaranteed. Without a receipt, the store may refuse the return or offer credit at the item’s current, lower selling price, based on manager approval.
Does Buffalo Exchange take returns on online orders?
Yes, online purchases can typically be returned within 30 days for store credit. You usually need to contact customer service for a Return Authorization and may need to cover return shipping.
What is final sale at Buffalo Exchange?
Items marked “AS IS,” jewelry, costumes, swimwear, intimates, and accessories like hats are usually final sale and cannot be returned.
How long is Buffalo Exchange store credit good for?
Store credit does not expire. You can use it anytime at any Buffalo Exchange location.
Can I return something I bought with store credit?
Yes, if you return an item purchased with store credit, the refund will be issued back as new store credit, following the standard policy rules.
Does Buffalo Exchange offer cash refunds?
No, the Buffalo Exchange refund policy is store credit only. They do not provide cash back for returns.
Can I exchange an item for a different size?
Yes, as long as it’s within 30 days and you have the receipt, you can exchange for a different size or color, subject to availability. The difference in price will be adjusted with store credit or additional payment.
What if I change my mind about something I sold to them?
You cannot buy back or “return” an item you sold to them. Once the transaction is complete, the item belongs to the store.
Are Buffalo Exchange returns free?
Returns in-store are free. For online returns, you are often responsible for the cost of return shipping unless the store made an error.
Understanding the Buffalo Exchange return policy makes you a smarter shopper. It allows you to buy with confidence and know exactly what to expect if something doesn’t work out. The key takeaways are simple: keep your receipt, act within 30 days, and remember that store credit is your friend. Always inspect your items before you buy and ask a store associate if you have any doubts. With this knowledge, you can enjoy the treasure hunt of thrifting without any unwanted surprises.