If you’re thinking about buying a Brumate product but are worried about what happens if it’s not right for you, understanding the Brumate return policy is the first step. This guide will walk you through everything you need to know, from time limits to condition requirements, so you can shop with total confidence.
Getting a refund or exchange should be straightforward. We’ll break down the official policy, explain the step-by-step process, and answer common questions to make your experience as smooth as possible.
Brumate Return Policy
The core Brumate return policy allows you to return most unused items within 30 days of delivery for a full refund to your original payment method. For an exchange or store credit, you have 60 days from the delivery date. It’s important to note that all items must be in their original, saleable condition with tags attached and packaging included.
This policy is designed to be fair for both the company and the customer. It gives you a reasonable window to decide if your purchase is right for you while ensuring Brumate can resell the product. Always double-check your order confirmation email, as the delivery date noted there starts the clock on your return window.
What Items Are Eligible for Return?
Most Brumate products can be returned if they meet the condition criteria. This includes:
- Insulated drinkware (tumblers, can coolers, wine sleeves)
- Barware and accessories (pitchers, mugs, flasks)
- Lifestyle gear (bags, coolers)
- Apparel (hats, t-shirts)
What Items Are Final Sale?
Some items cannot be returned due to hygiene or custom nature. These are clearly marked on the product page and typically include:
- Personalized or engraved products
- Opened replacement lids or accessories sold separately
- Items bought during a final sale or clearance event
- Gift cards (these are non-refundable)
Condition is Key
The most common reason for a return to be denied is condition. To be accepted, your return must be:
- Unused: Never had any liquid or substance in it.
- Unwashed: Cleaning it can leave signs of wear or use.
- In Original Packaging: All boxes, sleeves, and protective materials should be included.
- With All Parts: All lids, straws, seals, and tags must be attached and intact.
Step-by-Step Return Process
Follow these steps carefully to ensure your return is processed quickly and without any hiccups.
Step 1: Initiate Your Return Online
You must start the process through Brumate’s website. You can’t just mail an item back. Here’s how:
- Go to the Brumate Returns Portal. You’ll find the link in your order confirmation email or at the bottom of their main website.
- Enter your order number and the email address used for the purchase.
- Select the item(s) you wish to return and choose your reason (e.g., “Changed Mind,” “Wrong Size,” “Product Damaged”).
- Select your preferred resolution: Refund, Exchange, or Store Credit.
Step 2: Package Your Item Securely
Once your return is authorized, you’ll get a Return Merchandise Authorization (RMA) number and shipping instructions.
- Place the item securely in its original packaging.
- Include all parts, tags, and documentation.
- It’s a good idea to include a copy of your return authorization slip inside the box.
- Seal the box well to prevent damage in transit.
Step 3: Ship the Package
You will be responsible for the cost of return shipping unless the return is due to a Brumate error (like a wrong item sent).
- Use the provided return shipping label if one is offered (sometimes at a deducted cost from your refund).
- Alternatively, you can use your own carrier. We recommend using a trackable service and keeping your receipt.
- Drop the package off at the designated carrier location.
Step 4: Wait for Processing
Processing begins once the warehouse receives your package. This can take 5-10 business days after delivery. You’ll recieve an email confirmation when your return is processed. Refunds to your card can then take an additional 5-10 business days to appear, depending on your bank.
Understanding Exchanges and Store Credit
Sometimes you just want a different color or product, not your money back. Brumate’s policy accomodates this.
How Exchanges Work
Exchanges are available within 60 days. The process is similar to a return, but you select “Exchange” during initiation. You’ll need to specify the new item you want. If there’s a price difference, you’ll either be charged or refunded the balance. Note that exchanges are subject to the new item’s availability.
Opting for Store Credit
Choosing store credit is often the fastest option. It’s issued as an electronic gift card code via email shortly after your return is processed. Store credit never expires, giving you flexibility for a future purchase. This is a great choice if you know you’ll shop with Brumate again.
Special Situations and Exceptions
Damaged or Defective Items
If your item arrives damaged or has a manufacturing defect, contact Brumate Customer Service immediately. Do not use the standard return portal first. You’ll likely need to provide photos or a video of the issue. Brumate will typically cover all shipping costs for a replacement or refund in these cases and may not require you to send the damaged item back.
International Returns
International customers face different rules. You are generally responsible for any return shipping costs, customs duties, and taxes. These costs are non-refundable. The 30/60 day window still applies, but shipping times can eat into this period, so act fast. It’s best to contact customer service before initiating an international return.
Returns for Purchases from Other Retailers
If you bought a Brumate product from a store like Amazon, Target, or a local boutique, you cannot return it to Brumate directly. You must follow the return policy of the retailer where you made the purchase. Their timeframes and conditions will be different.
Tips for a Smooth Return Experience
- Act Quickly: Mark your calendar from the delivery date. The 30-day refund window goes fast.
- Save Everything: Keep the original box and packaging until you’re sure you’re keeping the item.
- Inspect Upon Arrival: Check your order as soon as it arrives for any damage or defects.
- Be Accurate: When filling out the return reason, choose the most accurate option. This helps Brumate improve their products.
- Track Your Package: Always get a tracking number for your return shipment for proof of delivery.
Frequently Asked Questions (FAQ)
How long does a Brumate refund take?
After your return is received at the warehouse, processing takes 5-10 business days. Once issued, the refund to your card or PayPal account can take another 5-10 business days to post. Allow for the full timeframe before contacting customer service.
Can I return a used Brumate?
No, the Brumate return policy strictly requires items to be unused and unwashed. If a product shows any signs of use, such as water spots, stains, or odors, the return will likley be rejected and sent back to you.
What if I lost my original packaging?
Original packaging is required. Returns without the original box and inserts may be rejected or subject to a restocking fee, though this is at Brumate’s discretion. It’s always best to contact them directly if you’ve lost the box to see what your options are.
Does Brumate offer free returns?
Brumate does not typically offer free return shipping for change-of-mind returns. The cost of return shipping will be deducted from your refund unless the return is due to their error. They sometimes offer prepaid labels for a flat fee deducted from your refund.
Can I return a gift from Brumate?
Yes, but you’ll need the order number. If you don’t have it, the gift giver will need to initiate the return for you. Gift returns are typically issued as store credit to the original purchaser’s email, unless other arrangements are made.
What is Brumate’s warranty policy?
Brumate offers a limited 1-year warranty against manufacturing defects on their drinkware. This is separate from the return policy. The warranty covers issues like broken seals or insulation failure under normal use, but not damage from drops or misuse. Warranty claims are handled through customer service.
Making the Most of Your Brumate Purchase
While the return policy is a great safety net, doing a bit of research first can help you avoid needing it. Read product descriptions carefully, especially for dimensions and care instructions. Watch video reviews to see the product in real-life use. Check the color options in customer photos, as screen displays can vary.
Understanding the Brumate return policy gives you the freedom to shop their collection without worry. By following the guidelines on time, condition, and process, you can ensure a positive outcome whether you’re seeking a refund, exchange, or credit. Remember to keep your packaging and act within the clearly stated windows for the best experience.