If you’ve ever bought something from Brandy Melville, you might have questions about their return policy. Understanding the Brandy Melville return policy before you make a purchase can save you time and ensure you’re happy with your order.
This guide breaks down everything you need to know. We’ll cover how to return items, what you can and cannot send back, and tips for a smooth process. Let’s get started.
Brandy Melville Return Policy
The Brandy Melville return policy is designed to be straightforward, but it has specific rules you should be aware of. In general, they accept returns within 30 days of when your order was delivered. The items must be in their original, unworn, and unwashed condition with all tags still attached.
It’s important to note that Brandy Melville does not offer exchanges through their online return process. Instead, you would process a return for the item you don’t want and then place a new order for the correct size or style. This is a common practice for many online retailers.
What Items Can You Return?
Most items from Brandy Melville are eligible for return if they meet the condition requirements. This includes:
- Tops, t-shirts, and sweaters
- Bottoms like jeans, skirts, and pants
- Dresses and jumpsuits
- Accessories such as bags and hats
What Items Are Final Sale?
Some items cannot be returned. Always check the product description before buying, as final sale items are clearly marked. Typically, these include:
- Items purchased during a major sale or promotion (this is often noted at checkout)
- Swimwear and intimates for hygiene reasons (unless defective)
- Items that have been worn, washed, or have missing tags
- Gifted items without a proof of purchase
The 30-Day Return Window
You have 30 days from the date your package was delivered to initiate a return. It’s a good idea to start the process as soon as you know you want to return something. The clock starts ticking from the delivery date, not the date you placed the order.
After 30 days, returns are not accepted. Your item will be sent back to you, or you may forfeit the refund, depending on the circumstances. Keeping track of delivery confirmations from the carrier (like USPS or FedEx) helps you know your deadline.
Condition is Everything
This is the most critical part of the policy. Brandy Melville is strict about condition. The item must look exactly as it did when it arrived to you. This means:
- All original tags and labels must be attached and intact.
- The item cannot have any signs of wear, like deodorant marks, perfume, or makeup.
- It cannot be washed or altered in any way.
- It should be returned in its original packaging if possible, or in a clean, secure package.
How to Start a Return Online
Returns for online orders are managed through Brandy Melville’s website. Here’s a step-by-step guide:
- Go to the Brandy Melville website and navigate to the “Returns” section. You can usually find this link at the bottom of the homepage.
- Enter your order number and the email address used to place the order. You can find your order number in your confirmation email.
- Select the items from your order that you wish to return. You’ll be asked to provide a reason for the return, which helps the company with feedback.
- Review the return instructions and terms. You will then receive a Return Merchandise Authorization (RMA) number. This number is crucial—it must be included with your return.
- Print the provided return label. Package your items securely, include the RMA number inside the package, and attach the label to the outside.
- Drop the package off at the designated carrier (usually USPS). Keep your drop-off receipt until you receive your refund confirmation.
Returning In-Store Purchases
If you bought an item at a physical Brandy Melville store, you must return it to a store. You cannot return in-store purchases by mail. The same 30-day and condition rules apply. Bring the item, the original receipt, and the payment card you used, if possible.
Store returns are often processed faster than mail-in returns. You’ll typically get your refund back to your original payment method right at the register.
Understanding Refunds
Once Brandy Melville receives your return, it takes time to process. Here’s what to expect:
- Processing Time: It can take 7-10 business days for the warehouse to process your return after it arrives. This does not include the shipping time back to them.
- Refund Method: Your refund will be issued to the original payment method used for the purchase. If you paid with a credit card, it will go back to that card. Gift card purchases are refunded to a new gift card.
- Timeline: After processing, it may take an additional 3-10 business days for the refund to appear on your bank or card statement. The total time from when you mail the package to seeing the refund can be 2-3 weeks.
You will recieve an email notification once your return is processed and the refund is initiated. If you don’t get this email within two weeks of the carrier confirming delivery to Brandy Melville, it’s a good idea to contact customer service.
International Returns
If you are ordering from outside the United States, the return policy may differ. International customers are often responsible for the cost of return shipping, which can be expensive. Some countries may also have different return windows or rules.
Always check the specific terms on the Brandy Melville website for your country before initiating an international return. Duties and taxes are typically non-refundable, which is an important factor to consider.
What If Something Is Wrong With My Order?
If you receive a defective item (like something with a hole, stain, or missing part) or the wrong item entirely, contact Brandy Melville customer service immediately. Do not initiate a standard return. They will provide special instructions for defective or incorrect items, which may include a prepaid return label and a faster resolution.
Take photos of the defect or the incorrect item as soon as you open the package. This provides proof and can speed up the customer service process. They are generally helpful in these situations.
Tips for a Successful Brandy Melville Return
Follow these tips to make sure your return goes smoothly:
- Keep Tags On: Never remove the tags until you are sure you are keeping the item. Trying to reattach a tag rarely works and will likely void your return.
- Save Packaging: Keep the original bag or box for at least the 30-day return window. Using original packaging isn’t always required, but it’s a safe practice.
- Act Quickly: Don’t let the item sit in your closet. Initiate the return online as soon as you decide.
- Follow Instructions: Use the official return portal and label. Writing the RMA number on a piece of paper and putting it inside the box is a crucial step that people sometimes forget.
- Get a Drop-Off Receipt: When you give the package to the postal carrier, get a receipt with a tracking number. This is your proof that you returned the item on time.
Common Return Mistakes to Avoid
Even with the best intentions, returns can get denied. Here are common pitfalls:
- Missing the Deadline: Letting the 30-day window pass is the number one reason for denied returns.
- Wearing the Item: Trying something on is fine, but wearing it out or for an extended period can leave subtle signs of wear that Brandy Melville’s quality check will catch.
- Using the Wrong Label: Sending a return without the official label and RMA means the warehouse cannot identify your package. It may get lost or returned to you.
- Forgetting the RMA Slip: The external label gets the package to the warehouse. The RMA number inside tells them who sent it and for which order.
Brandy Melville’s Exchange Policy
As mentioned, Brandy Melville does not do direct exchanges online. The process is a return-and-rebuy. This means you should check the stock of the item you want before you return the original. Sizes and styles can sell out quickly.
For in-store purchases, you can usually do a direct exchange if the store has the item you want in stock. Just bring the item and receipt to any Brandy Melville store.
Gift Returns
Returning a gift can be tricky. If you have the gift receipt, you can process a return. The refund will typically be issued as store credit in the form of a Brandy Melville gift card. If you do not have a gift receipt, you may need to contact the person who gifted it to you to help with the return, as the order number is usually required.
Sale Item Returns
This is a very important area. During major sales, some items may be marked as “Final Sale.” These items are non-returnable and non-refundable. This information should be clearly displayed on the product page and at checkout. Always double-check before buying sale items.
If an item is not marked final sale but was purchased at a discounted price, it can usually be returned. However, your refund will be for the price you paid, not the original full price.
Contacting Customer Service
If you have questions that aren’t answered online, you can contact Brandy Melville customer service. The best way is through the contact form on their website. Be ready with your order number, the items in question, and any relevant photos.
Response times can vary, especially during busy seasons like holidays or after big sales. Patience is key, but don’t hesitate to follow up if you don’t hear back in a week or so.
Frequently Asked Questions (FAQ)
How long does it take to get a refund from Brandy Melville?
After they receive your return, processing takes 7-10 business days. The refund then takes 3-10 more business days to post to your account. Plan for a total of 2-3 weeks from the day you mail it.
Does Brandy Melville accept returns after 30 days?
No, the Brandy Melville return policy is strict about the 30-day window. Returns initiated after 30 days are typically not accepted.
Can I return Brandy Melville items without a tag?
No. All original tags must be attached and intact for a return to be accepted. Items without tags will be sent back to you or the refund will be denied.
Is return shipping free with Brandy Melville?
For standard returns in the US, Brandy Melville provides a prepaid return label, but they deduct a return shipping fee from your refund. This fee is usually around $6.95. Always check the return instructions for the exact amount.
Can I return online purchases to a Brandy Melville store?
Yes, you can return online purchases to a physical Brandy Melville store. Bring the items, the original packing slip, and the payment method if possible. This is often the fastest way to get your refund.
What is Brandy Melville’s policy on worn items?
Items must be unworn and unwashed. Any sign of wear, like scent, makeup, or stretching, can result in your return being rejected. They inspect returns carefully.
How do I return a defective item?
Don’t use the standard return portal. Contact customer service directly with your order number and photos of the defect. They will provide specific instructions and usually cover the return shipping cost for faulty merchandise.
Final Thoughts on the Return Policy
The Brandy Melville return policy is clear but requires you to pay attention to details. The 30-day window and strict condition rules are non-negotiable. By acting quickly, keeping tags on, and following the online instructions precisely, you can ensure a hassle-free return experience.
Always review your order confirmation and the product details at the time of purchase, especially for sale items. Knowing the policy upfront helps you shop with confidence and avoid any surprises if something doesn’t work out. With this guide, you should have all the information you need to navigate returns and get your refund without any unnecessary stress.