If you’ve ever bought something online that didn’t fit or wasn’t quite right, you know how important a good return policy is. Understanding the Bonobos return policy is key to shopping with confidence on their site. It’s designed to be straightforward, but like any policy, knowing the details can save you time and ensure you get your money back without any hassle. This guide will walk you through everything you need to know, from time limits to condition requirements, so you can make your next purchase worry-free.
Bonobos Return Policy
The core of the Bonobos return policy is simple: you have 45 days from the date your order ships to start a return for a refund. Items must be unworn, unwashed, and have all original tags attached. This applies to most items purchased directly from Bonobos, whether online or in one of their Guideshops. It’s a generous window that gives you plenty of time to try things on and decide what works for you.
What Items Are Eligible for Return?
Most items you buy from Bonobos can be returned. This includes:
- Shirts, pants, shorts, and suits
- Outerwear like jackets and coats
- Sweaters and knitwear
- Accessories such as belts and bags
There are a few exceptions, however. For hygeine reasons, final sale items and undergarments cannot be returned unless they are defective. Always check the product description before buying, as some items will be clearly marked as “Final Sale.”
What Is the Time Limit for Returns?
You have 45 days from the ship date to initiate your return. This is a hard deadline, so it’s a good idea to mark your calendar or start the process as soon as you know something isn’t right. The clock starts ticking when the package leaves Bonobos’ warehouse, not when you receive it.
What Condition Must Items Be In?
To get a full refund, your return must meet these condition requirements:
- Unworn and Unwashed: The item should look exactly as it did when you opened the box.
- Original Tags Attached: All brand tags and price tags must be still on the garment.
- Original Packaging: If possible, return the item in its original bag or box.
If an item is returned in used or damaged condition, Bonobos may send it back to you or issue a partial refund at their discretion.
How to Start a Bonobos Return
Returning an item to Bonobos is a simple online process. Here are the steps:
- Go to the Bonobos Returns page on their website. You’ll need your order number and the email address used for the purchase.
- Select the items you want to return from your order history.
- Choose your reason for return from the dropdown menu (e.g., fit, style, etc.).
- Print the prepaid return shipping label that is generated. Bonobos provides this for free within the 45-day window.
- Pack the items securely in any box, attach the label, and drop it off at a UPS location.
Once Bonobos receives your return, it usually takes 5-10 business days for the refund to be processed back to your original payment method.
Returning Items from a Guideshop
If you bought an item in a physical Bonobos Guideshop, you cannot return it to the store. All returns, even for in-store purchases, must be processed through the online returns portal and sent back via mail. The same 45-day and condition policies apply. The staff in the Guideshop can help you initiate the return online if you need assistance.
Understanding Refunds and Exchanges
Bonobos does not offer direct exchanges through their return system. Here’s how to handle it:
- For a Different Size/Color: You need to return the original item for a refund and then place a new order for the item you want. This ensures you get the correct item quickly and secures your size before it sells out.
- Refund Timing: Refunds are issued to your original payment method. Credit card refunds typically appear within one or two billing cycles, depending on your bank.
- Sale Items: Items purchased on sale are refunded at the sale price you paid, not the original price.
What About International Returns?
For orders shipped outside the United States, different rules apply. The 45-day return policy still stands, but you are responsible for the cost of return shipping and any customs duties. It’s recommended to contact Bonobos customer service before sending an international return to get the correct documentation and avoid issues.
Bonobos Return Policy for Final Sale Items
Items marked “Final Sale” at the time of purchase are not eligible for return or refund, except in cases of manufacturer defects. This is clearly stated on the product page, so double-check before completing your order. Final sale items are often deeply discounted, so the trade-off is the lack of return option.
What If You Receive a Damaged or Defective Item?
If your item arrives with a flaw or damage, contact Bonobos customer service immediately. They will usually send a prepaid label for you to return the defective item and will ship out a replacement at no cost to you, provided it’s in stock. You don’t need to wait for them to receive the return before the new item ships, which is a nice touch.
Tips for a Smooth Return Experience
Following a few simple tips can make the process even easier:
- Keep the original packaging until you’re sure you’re keeping the item.
- Initiate the return online as soon as you decide, even if you can’t mail it right away. This locks in the return within the 45-day window.
- Get a drop-off receipt from UPS when you send the package. This provides proof you mailed it in case the return gets lost.
- Take photos of the items with the tags attached before you pack them, just for your own records.
Remember, the policy is there to protect both you and the company, so following it closely ensures the best outcome for everyone.
How to Contact Customer Service
If you run into any issues or have questions not covered here, Bonobos customer service is available. The best way to reach them is through the email form on their “Contact Us” page. They also have a phone number listed, but response times can be faster via email. Be sure to have your order number ready when you contact them.
Common Issues and How to Solve Them
Sometimes things don’t go perfectly. Here are solutions to common problems:
- Lost Return Package: Use your UPS tracking number from the drop-off receipt to follow up. If it shows delivered but Bonobos hasn’t processed it, contact customer service with your proof.
- Refund Not Received: Wait the full 10 business days after the return shows as delivered. If it still hasn’t appeared, check with your bank first, then contact Bonobos.
- Return Initiated After 45 Days: The system will likely not allow you to generate a label. In this case, you can contact customer service to see if they can make a one-time exception, but it is not guaranteed.
The Difference Between Returns and Adjustments
Bonobos sometimes offers store credit or adjustments instead of a full refund. This is rare, but it could happen if an item is returned in less-than-perfect condition but is still resellable. They will contact you before issuing a partial refund to explain the reason.
Frequently Asked Questions (FAQ)
How long does it take to get a refund from Bonobos?
Once Bonobos receives your return, processing takes 5-10 business days. The refund will then appear on your credit card or original payment method, which can take an additional 3-5 business days depending on your bank.
Does Bonobos have free returns?
Yes, Bonobos provides a free prepaid return shipping label for all returns initiated within the 45-day return window. If you return outside that window, you may be responsible for shipping costs.
Can I return Bonobos items to Nordstrom?
No. Since Bonobos is a separate company, you cannot return items bought on the Bonobos website to Nordstrom stores, even though Nordstrom owns them. Returns must go through Bonobos’ own process.
What is Bonobos’ return policy for worn items?
The official policy states items must be unworn. If an item is worn or washed, the return may be rejected or you may recieve only a partial refund. It’s best to only return items in new condition.
Can I return a gift from Bonobos?
Yes, but you’ll need the order number. The refund will go back to the original form of payment used by the gift giver. Alternatively, Bonobos can often issue the refund as store credit to the person making the return.
What if I lost my return label?
You can log back into the returns portal on the Bonobos website to re-print your label. The link is usually sent in your return confirmation email as well.
Final Thoughts on Navigating Returns
The Bonobos return policy is designed to be customer-friendly with its 45-day window and free return shipping. The key to a stress-free experience is acting within the time limit, keeping items in new condition, and using the online portal to manage the process. By understanding these guidelines, you can shop for clothes that fit your style and your life, knowing you have a clear path if something isn’t perfect. Always double-check your order and the product details to minimize the need for returns, but when you do need to send something back, this guide should help you do it smoothly.