If you’re thinking about buying bedding from Boll and Branch, understanding their return policy is key. The Boll and Branch return policy is designed to be straightforward, but knowing the details upfront can make your experience much smoother. This guide will walk you through everything you need to know, from time limits to condition requirements, so you can shop with total confidence.
We’ll cover how to start a return, what items are eligible, and how long refunds take. You’ll also learn about their warranty for different issues and get answers to common questions. Let’s get started.
Boll and Branch Return Policy
The core of the Boll and Branch return policy is a 30-night trial period. This gives you a full month to sleep on your new sheets, towels, or other items to see if you love them. If you don’t, you can send them back for a full refund. It’s a risk-free way to test the quality in your own home.
Here are the most important things to remember:
- You have 30 nights from the day your order is delivered to initiate a return.
- Items must be in new, unused, and unwashed condition with original tags attached.
- Returns are free within the contiguous U.S. A prepaid return label is provided.
- Refunds are issued to the original payment method once the return is processed.
What Items Are Eligible for Return?
Most items from Boll and Branch can be returned under the standard policy. This includes their popular sheet sets, duvet covers, towels, blankets, and mattress protectors. Essentially, if you bought it for your bed or bath, it’s likely covered.
There are a couple of important exceptions to be aware of. Final sale items, which are clearly marked during checkout, cannot be returned. This often applies to deep discounts or special promotions.
What Items Are NOT Eligible for Return?
- Final Sale merchandise (clearly marked at purchase).
- Items that have been used, washed, or have had their tags removed.
- Personalized or monogrammed products.
- Gift cards (these are non-refundable by law).
The Condition Requirement: Unused and Unwashed
This is the most critical part of the policy. To qualify for a refund, your return must be in brand-new condition. This means you can take it out of the package, feel the fabric, and even place it on your bed to see the color, but you cannot sleep on it or wash it.
If there are any signs of use, like body oils, makeup, or pet hair, the return may be rejected. The original tags must also be securely attached. Keeping the packaging is a good idea too, as it helps ensure the items are protected during their journey back.
How to Return an Item: A Step-by-Step Guide
Returning an item to Boll and Branch is done entirely online. You don’t need to call customer service to get permission. Just follow these simple steps.
Step 1: Start Your Return Online
- Go to the Boll and Branch Returns page on their website.
- Enter your order number and the email address used for the purchase.
- You’ll see a list of items from your order that are eligible for return.
Step 2: Select Items and Print Your Label
- Select the specific items you wish to send back.
- Choose the reason for your return from the dropdown menu (this helps them improve).
- A prepaid UPS return shipping label will be generated for you to print.
Step 3: Pack and Ship Your Return
- Securely pack the items in their original packaging if possible, or a similar box.
- Attach the return label to the outside of the box, covering up any old labels.
- Drop the package off at any UPS location or schedule a pickup.
Important Shipping Notes
Returns are free for customers in the contiguous United States. If you are located in Hawaii, Alaska, or have an international order, you may be responsible for return shipping costs. It’s best to check the return portal for your specific label details.
Always get a drop-off receipt from UPS. This serves as your proof that you shipped the package on time. Keep this receipt until you see the refund hit your account.
Refunds and Processing Timelines
Once Boll and Branch receives your return, their team will inspect it to ensure it meets the condition policy. This inspection process usally takes 3-5 business days after the package arrives at their warehouse.
After the return is approved, your refund is initiated. Here’s what you can expect:
- Timeline: Refunds typically appear in your account within 5-10 business days after approval.
- Method: The refund is always issued to the original form of payment. If you paid with a credit card, it goes back to that card. If you used a gift card, a new e-gift card will be issued.
- Notification: You should receive an email confirmation once the refund has been processed.
Remember that your bank or credit card company may take an additional few days to post the refund to your account, which is out of Boll and Branch’s control.
What About Exchanges?
Boll and Branch does not offer direct exchanges through their return system. The most efficient way to get a different size, color, or product is to follow the standard return process and then place a new order for the item you want.
This ensures you get your refund quickly and can use the funds to buy the correct product. Because their shipping is often fast, this method doesn’t usually cause significant delay.
Understanding the Boll and Branch Warranty
It’s important to distinguish between the return policy and the warranty. The 30-night trial is for if you simply don’t like the product. The warranty covers defects in materials or workmanship for a full year from purchase.
If your sheets develop a hole, seams come apart, or there’s a significant fabric flaw within one year, you should contact customer service. They will likely ask for photos and details about the issue to determine if it’s covered under warranty.
What the Warranty Typically Covers:
- Seam failures under normal use.
- Significant pilling that is not due to abrasion.
- Material defects like substantial fading or tears not caused by wear.
What the Warranty Does Not Cover:
- Normal wear and tear (like gradual thinning from washing).
- Damage from improper care (e.g., using bleach, tumble drying on high heat if instructed not to).
- Damage from pets, accidents, or misuse.
Tips for a Hassle-Free Return Experience
Following these tips can help ensure your return goes through without any hangups.
1. Keep All Packaging and Tags
When your order arrives, try to open it carefully. Keep the plastic bags, cardboard inserts, and especially the tags attached to the items. Having the original packaging makes repacking safer and simpler.
2. Don’t Remove Tags Until You’re Sure
Those little fabric tags are your ticket to a successful return. Leave them on until after you’ve decided to keep the item. Once they’re clipped, the item is considered final sale.
3. Act Within the 30-Night Window
Mark your calendar when the package arrives. The 30-night period is strict, and the online return portal will not allow you to initiate a return after the deadline has passed. Don’t wait until night 29.
4. Be Honest About Condition
If you accidentally washed the sheets or slept on them for a week, they are not returnable under the standard policy. In this case, you might consider selling them or giving them to a family member. Trying to return used goods will only lead to disappointment when the return is declined.
Frequently Asked Questions (FAQ)
How long do I have to return Boll and Branch items?
You have 30 nights from the delivery date to start a return. The countdown begins the day your order is marked delivered.
Are Boll and Branch returns really free?
Yes, returns are free for customers in the contiguous United States. You’ll get a prepaid UPS label. Customers outside this area may have to pay shipping costs.
Can I return washed sheets to Boll and Branch?
No. The return policy clearly states items must be unused and unwashed. Once you wash an item, it is no longer eligible for a refund under the standard trial.
What if I received a damaged or incorrect item?
If your order arrives damaged or is the wrong product, contact Boll and Branch customer service immediately. They will make it right quickly, often sending a replacement before you even have to send the original back. This is separate from the standard return process.
Does Boll and Branch offer exchanges?
They do not have a direct exchange program. The fastest method is to return the unwanted item for a refund and then place a new order for the correct item.
How are refunds processed?
Refunds go back to your original payment method. Credit card refunds take 5-10 business days after the return is approved. For original purchases made with a gift card, a new e-gift card will be issued.
What is the difference between the return policy and the warranty?
The return policy is a 30-night satisfaction guarantee. The warranty is a 1-year promise against defects in the product itself, not related to normal use or accidental damage.
Final Thoughts on Shopping with Confidence
The Boll and Branch return policy is there to protect you as a customer. It allows you to experience the quality of their products in your home without pressure. By understanding the simple rules—30 nights, unused condition, original tags—you can shop knowing you have a clear way out if the product isn’t right for you.
Always double-check final sale items before purchasing, as these are the only products without a safety net. For everything else, take your time during the trial period. Feel the fabric, check the color in your room’s light, and ensure the size is correct. If it doesn’t meet your expectations, the online return system is designed to be efficient and straightforward.
Knowing these details empowers you to make a purchase decision with peace of mind. A good return policy is a sign of a company that stands behind it’s products, and Boll and Branch provides a fair and transparent one. Now you can focus on finding the perfect bedding for a great night’s sleep.