Understanding the Blinds.com return policy before you order can give you real peace of mind. Knowing you can make adjustments if something isn’t quite right is a big part of shopping with confidence. This guide will walk you through every detail of their policy, from timeframes and conditions to step-by-step instructions for a smooth return or exchange.
We know you want clear answers, not confusing legal jargon. So we’ve broken everything down into simple, actionable information. Whether you measured incorrectly, changed your mind about a color, or received a damaged item, we’ll help you navigate the process easily.
Blinds.com Return Policy
The core Blinds.com return policy is designed to be customer-friendly, but it does have specific rules you need to follow. In general, they offer a 90-day return window from the date your order ships. This is a generous amount of time compared to many other retailers, giving you ample opportunity to install your blinds or shades and make sure your happy with them.
It’s crucial to understand that the policy applies to items in their original, unused, and uninstalled condition. This means you can open the box to inspect the product, but you cannot cut, install, or otherwise alter the merchandise. All original packaging and components must be included.
Here are the key pillars of the policy:
* 90-Day Return Window: You have 90 days from the ship date to initiate a return.
* Original Condition: Items must be unused, uninstalled, and in original packaging.
* Return Authorization: You must contact customer service to get a Return Authorization (RA) number before sending anything back.
* Restocking Fee: Most returns are subject to a 20% restocking fee, deducted from your refund. There are important exceptions to this fee.
* Customer-Paid Return Shipping: You are responsible for the cost of shipping the items back to Blinds.com.
What Items Are Final Sale and Non-Returnable?
Certain products at Blinds.com cannot be returned due to their custom nature. This is standard in the window covering industry. Always double-check your order before submitting it for these items.
* Cut or Trimmed Products: Any blind or shade that has been cut to your specific width or trimmed for height is final sale. This is because they are made uniquely for your window and cannot be resold.
* Special Order Fabrics & Colors: Items made with a special order fabric or color that is not part of the standard inventory are typically non-returnable.
* Clearance Items: Products purchased from the clearance or “As-Is” section are sold final sale.
* Digital Tools & Services: Purchases like the Premium Design Service are non-refundable once the service has been rendered.
Understanding the 20% Restocking Fee
The 20% restocking fee is a common point of confusion. Blinds.com charges this fee to cover the costs of inspecting, repackaging, and restocking a returned item that canno longer be sold as new. However, you will not be charged a restocking fee in these situations:
* The item is defective or damaged upon arrival.
* Blinds.com made an error with your order (e.g., shipped the wrong product, color, or size).
* You are returning unopened, uncut, standard products within 30 days of the ship date. This is their “30-Day Satisfaction Guarantee” for standard items.
Step-by-Step Guide to Initiating a Return
Following the correct process is essential for a timely refund. Skipping steps can lead to delays or your return being refused at the warehouse.
1. Contact Customer Service: Do not ship anything back without authorization. You must start by calling their customer service team or initiating a return through your online account. You’ll need your order number ready.
2. Request an RA Number: The representative will review your reason for return and, if eligible, provide you with a Return Authorization (RA) number. This number is critical.
3. Pack the Items Securely: Carefully repack the product in its original packaging with all parts, hardware, and documentation. The RA number must be clearly written on the outside of the box. If you no longer have the original box, use a sturdy shipping box with ample padding.
4. Ship the Package: Use a traceable shipping service (like UPS, FedEx, or USPS with tracking). You are responsible for shipping costs and ensuring the package arrives safely. Keep your tracking number!
5. Wait for Processing: Once the warehouse receives and inspects your return, processing can take 7-10 business days. Your refund will then be issued to your original payment method.
How to Handle Damaged or Defective Items
If your order arrives damaged or you discover a manufacturers defect, the process is different and you should not be charged any fees. Act quickly.
* Inspect Immediately: Inspect all packages as soon as they arrive. Note any visible damage to the shipping box on the carrier’s delivery receipt if possible.
* Document the Issue: Take clear photos of the damaged box and the defective product itself.
* Contact Customer Service: Call Blinds.com right away. Provide your order number and the photos. They will often ship a replacement part or entire product immediately, without requiring you to send the damaged one back first. In some cases, they will provide a prepaid return label for the defective item.
Exchanges vs. Returns
If you simply ordered the wrong size or want a different color, an exchange might be the fastest solution. Here’s how it typically works:
1. You initiate the return for the original item as described above and receive your RA number.
2. At the same time, you place a new order for the correct item you want. This ensures you secure the current price and get the new item shipped out quickly.
3. Once your return is received and processed, the refund for the first item is issued. Remember, if the return is due to your error, the restocking fee will apply to the refund amount.
The Blinds.com 30-Day Satisfaction Guarantee Explained
This guarantee overlays the standard return policy and is a key benefit. For standard, uncut, unopened products only, you can return them within the first 30 days from the ship date and the 20% restocking fee will be waived. You are still responsible for return shipping costs.
This guarantee is perfect if you change your mind quickly or realize you ordered the wrong standard item. It does not apply after 30 days or to any custom-cut products.
Tips for a Hassle-Free Return Experience
A little preparation makes the process much smoother.
* Keep All Packaging: Store the original boxes and packing materials until you are certain you are keeping the product. It makes repacking much safer.
* Act Within the Timeframe: Mark your calendar 80 days from when your order shipped to give yourself a buffer to initiate the return before the 90-day deadline.
* Use a Trackable Shipping Method: Always get a tracking number and insurance for the return shipment. This protects you if the package gets lost.
* Clearly Label the Box: Writing the RA number in large, clear text on multiple sides of the box helps warehouse staff process it faster.
Refund Timeline and Methods
After your return is delivered to the Blinds.com warehouse, allow 7-10 business days for inspection and processing. Once approved, the refund is issued to your original form of payment. The time it takes for the credit to appear on your account depends on your bank or card issuer, typically an additional 3-5 business days.
For returns with a restocking fee, the fee and any original shipping charges (if applicable) are deducted before the refund is calculated. Refunds for defective or error-based returns will be for the full amount, including original shipping.
Common Return Scenarios and Solutions
Let’s look at some specific situations you might encounter.
* Scenario: “I measured wrong and already cut my blinds.”
* Solution: Unfortunately, custom-cut blinds are final sale. Your best option is to contact customer service to discuss ordering replacement parts or a new product at a possible discount. They are often able to help find a cost-effective solution.
* Scenario: “The color looks different on my wall than it did on my screen.”
* Solution: If the product is uncut and uninstalled, you can return it within 90 days. The 20% restocking fee will apply after the first 30 days. Always order free samples first to avoid this situation—it’s the most recommended tip!
* Scenario: “I’m missing a hardware component.”
* Solution: Do not return the entire product. Contact customer service, and they will ship the missing piece to you promptly at no charge.
The Importance of Ordering Free Samples
The single best way to avoid needing a return is to order free samples. Blinds.com offers free swatches of fabrics and materials. This lets you:
* See the true color and texture in your home’s lighting.
* Feel the material quality.
* Hold it up to your furniture and walls.
* Make a confident choice the first time.
It’s a simple step that saves a tremendous amount of time, hassle, and potential restocking fees.
FAQ: Blinds.com Returns and Exchanges
How long do I have to return an item to Blinds.com?
You have 90 days from the date your order ships to initiate a return for eligible items.
Does Blinds.com charge a restocking fee?
Yes, a 20% restocking fee applies to most returns. The fee is waived for defective items, company errors, or for standard, unopened items returned within the first 30 days (Satisfaction Guarantee).
Can I return custom-cut blinds or shades?
No. Any product that has been cut to your specified width or trimmed for height is considered a custom final sale and cannot be returned.
Who pays for return shipping?
The customer is responsible for the cost of return shipping unless the return is due to a Blinds.com error or a defective product.
How do I start a return?
You must first contact Blinds.com customer service by phone or through your online account to get a Return Authorization (RA) number. Do not ship items without this number.
What is the Blinds.com 30-Day Satisfaction Guarantee?
It’s a promise that standard, uncut, and unopened products can be returned within 30 days of shipping without the 20% restocking fee. Return shipping costs still apply.
How long does a refund take?
After the warehouse receives your return, processing takes 7-10 business days. The refund then goes to your original payment method; bank processing may add a few more days.
What if my item arrives damaged?
Contact customer service immediately with photos of the damage and the packaging. They will typically send a replacement quickly and provide a prepaid label to return the damaged item if needed.
Can I exchange an item for a different size?
Exchanges are handled by returning the original item (following the standard process) and placing a new order for the correct size. This is the fastest way to get the new product.
Are clearance items returnable?
No, items purchased from the clearance or “As-Is” section are marked final sale and are not eligible for return or exchange.
Do I need the original box to return an item?
While it is strongly recommended, you can use a sturdy alternative box if you no longer have the original. All parts and hardware must be included and the RA number must be on the box.
What if I recieve the wrong item?
Contact Blinds.com right away. They will cover all costs associated with returning the incorrect item and shipping the correct one to you, with no fees.
Understanding the Blinds.com return policy empowers you to shop smartly. By ordering samples, measuring carefully, and acting within the guidelines, you can ensure a positive experience. If you do need to make a return, following the steps precisely will help you get your refund as quickly and smoothly as possible. Their policy is structured to be fair, protecting both the customer and the company from the unique challenges of selling custom window coverings. Always when in doubt, their customer service team is the best resource for guidance on your specific situation.