If you’ve ever wondered about the BJS return policy, you’re in the right place. Knowing the rules before you buy can save you time and hassle later on, and we’re here to break it all down for you.
This guide covers everything from standard timeframes to special exceptions for big items. We’ll explain how to start a return, what you need to bring, and how refunds work. Our goal is to make the process as clear and simple as possible for you.
BJS Return Policy
The core BJS return policy is designed to be member-friendly. Most items can be returned with a receipt or your membership ID for a full refund. The standard return window is a generous 90 days from your purchase date.
This applies to the majority of products in the warehouse and online. It gives you plenty of time to decide if something is right for you. However, there are important exceptions and special rules for certain categories.
Always check your receipt for specific return deadlines. Some electronics and major appliances have shorter periods. It’s a good idea to keep your receipt safe until you’re sure you’re keeping an item.
What You Need for a Smooth Return
To make your return go quickly, come prepared. Having the right items with you prevents delays at the membership desk.
- Your valid BJS membership card or the account number.
- The original receipt or packing slip. If you don’t have it, they can usually look it up with your membership.
- The item in its original packaging, including all parts, manuals, and accessories.
- The credit card used for purchase, if applicable for refund processing.
Return Methods: In-Club vs. Online
Where you bought an item usually determines how you return it. The process is slightly different for each.
Returning Items Purchased In-Club
This is the most straightforward method. Simply take the item and your receipt to the Membership Desk at any BJS warehouse. The staff will process your return there. Your refund will be issued based on your original payment method.
Returning Items Purchased Online at BJS.com
For online orders, you have two main options. You can often start the return online through your account on BJS.com and then ship the item back. Alternatively, many online purchases can be returned directly to your local warehouse. The online return center will guide you through the best option.
Understanding Your Refund
Refunds are typically issued to your original form of payment. How long it takes to see the money depends on how you paid.
- Credit/Debit Card: Refunds usually appear within 3-5 business days after processing.
- BJS Gift Card: Refunds are issued back to a new gift card.
- Cash, Check, or BJ’s Perks® Mastercard®: You will receive a cash refund or a check mailed to you.
Special Category Return Rules
Some products have specific return policies that differ from the standard 90 days. It’s crucial to be aware of these before you buy.
Electronics and Major Appliances
Televisions, projectors, computers, tablets, major appliances (like refrigerators and washers), and cameras have a 30-day return period. This is from the date of purchase. They must be returned in like-new condition with all components.
Tires and Automotive Batteries
Tires have a 60-day return policy. Automotive batteries can be returned within 90 days. For both, you need the original receipt and a valid membership.
Fine Jewelry and Watches
These items must be returned within 90 days. They require a professional inspection at the club before a refund can be issued. The inspection ensures the item is in its original condition.
Prescription Medications and Custom Orders
For health and safety reasons, prescription medications cannot be returned. This is a standard legal requirement. Similarly, custom-made or special-order items, like certain furniture, are typically final sale unless defective.
The BJS Warranty and Service Plans
BJS often offers additional protection on top of manufacturers’ warranties. This can extend your return or repair options.
- BJS Member Exclusive® Warranty: On many electronics and appliances, BJS automatically doubles the manufacturer’s warranty at no extra cost.
- BJS Protection Plans: You can purchase extended service plans for extra coverage beyond the standard warranties.
If an item fails after the standard return period but within these warranty periods, you would contact the warranty administrator for repair or replacement, not return it to the club.
Step-by-Step Return Process
Follow these steps to ensure your return is handled efficiently.
- Gather the item, original packaging, all accessories, and your receipt/membership card.
- For in-club purchases, go directly to the Membership Desk. For online purchases, log into your BJS.com account and visit “Order History” to initiate a return.
- Present everything to the associate. For online returns, follow the provided shipping instructions.
- Receive your return confirmation and note how your refund will be issued.
Common Return Scenarios and Solutions
Here’s how to handle some frequent situations.
Returning a Gift Without a Receipt
If you received a gift and don’t have the receipt, BJS can often look it up using the gift giver’s membership number. Alternatively, they may offer store credit or an exchange at the current selling price. It’s best to call your local club ahead of time to ask about there policy.
Returning an Opened or Used Item
BJS generally accepts opened items within the return window, provided they are in resalable condition. For hygiene reasons, some personal care items may be an exception. It’s always best to check first if you’re unsure.
When You’ve Lost the Original Packaging
While having the original box is ideal, BJS will usually still accept a return without it, as long as the item is complete and undamaged. For large electronics, the packaging can be important for protection, so try to keep it.
Tips for a Hassle-Free Return Experience
- Act within the return window, especially for electronics (30 days).
- Keep your receipt stapled to the manual or stored safely until you’re sure.
- Include every single part, cable, and manual that came with the product.
- Consider bringing the credit card you used, as it can speed up the refund process.
- For large items, call the club ahead to confirm the best procedure. Some may have you go to a specific loading area.
Frequently Asked Questions (FAQ)
How long is the BJS return period?
The standard return policy at BJS is 90 days for most items. However, electronics and major appliances have a shorter 30-day return window.
Can I return something to BJS without a receipt?
Yes, often you can. They can usually look up your purchase using your membership card number. For returns without a receipt, you may receive store credit at the current price.
What is BJ’s return policy for online orders?
You can start returns for online orders through your BJS.com account. Many items can be returned either by mail or to a local BJS warehouse. The online return center provides specific instructions and labels.
Are there any items that cannot be returned to BJS?
Yes. Prescription medications, custom orders, and certain perishable or personal care items (if opened) are generally non-returnable. Always check the specific policy on your receipt or online before buying.
How does the BJS membership affect returns?
You must be an active member to process a return. Your membership is how they verify the purchase if you don’t have a receipt. Returns are a key benefit of the BJS membership.
What if I bought it on my BJ’s Perks Mastercard?
Returns for purchases made with the BJ’s Perks Mastercard are processed like any other credit card refund. It will be credited back to that same card account.
Final Thoughts on Navigating Returns
Understanding the BJS return policy gives you confidence when you shop. The 90-day window on most items is very customer-friendly. Remembering the key exceptions for electronics and having your receipt or membership handy makes the process smooth.
If you’re ever in doubt about an item’s return eligibility, the quickest solution is to check your receipt or contact your local BJS warehouse directly. They can provide the most current and specific information for your situation. With this knowledge, you can shop knowing that BJS stands behind the products they sell.