If you’re shopping at B&H Photo Video, understanding their return policy is key to a confident purchase. This guide explains the B&H Photo Video return policy in simple terms, so you know exactly what to expect.
B&H Photo Video Return Policy
The B&H Photo Video return policy is designed to be fair and straightforward for their customers. In most cases, you have 30 days from the delivery date to initiate a return for a refund or exchange. This applies to a wide range of products, from cameras and lenses to computers and audio gear.
It’s important to know that the item must be in like-new condition. That means all original packaging, accessories, manuals, and warranty cards need to be included. B&H is known for its excellent customer service, and their return process reflects that commitment.
What Items Are Eligible for Return?
Most items you buy from B&H are eligible for return within the standard window. This includes:
- New and used photo and video equipment
- Computers, tablets, and peripherals (with some important notes)
- Audio equipment, including headphones and microphones
- Lighting and studio gear
- Cell phones (unactivated and in original seal)
- Televisions and home entertainment products
Key Exceptions and Special Conditions
Some products have different rules or cannot be returned at all. Always double-check the product page before you buy, as it will list any specific return restrictions.
Software, Movies, and Music
Once opened, these items are generally not returnable due to licensing and copyright laws. If the seal is broken, you likely cannot send it back.
Opened Computer Software
Similar to other media, opened software is typically non-returnable. Some software downloads are final sale the moment you purchase them.
Special Order and Custom-Configured Items
Products built to your specifications, like certain computers, are often final sale. Make sure you’re certain about your order before completing the purchase.
Digital Cameras and Drones with Activated Sensors
For digital cameras, drones, and some lenses, B&H tracks the shutter count or activation. If the device shows more than a very minimal amount of use, they may refuse the return or charge a restocking fee. It’s okay to test it, but don’t use it for an event or project.
The Standard 30-Day Return Window
The clock starts ticking from the day your order is delivered. You have 30 calendar days to contact B&H and start the return process. We recommend you don’t wait until the last minute. Initiate the return a few days before the deadline to ensure you meet it.
If you receive a defective item, you should contact them immediately. The 30-day period still applies, but reporting the problem early helps resolve it faster.
Condition Requirements: “Like New” Means Just That
To get a full refund, your return must look like it just came off the shelf. Here’s what B&H looks for:
- All Original Packaging: The box, inserts, foam, and plastic bags.
- All Accessories: Cables, chargers, straps, remotes, and any “freebie” items that came with it.
- All Documentation: Manuals, warranty cards, and software discs.
- No Signs of Use: No fingerprints, scratches, or marks on the product itself.
If anything is missing or damaged, B&H may deduct a fee from your refund. In some cases, they might even reject the return altogether.
How to Start a Return with B&H
B&H makes the return process pretty simple. Follow these steps to ensure everything goes smoothly.
- Log into Your Account: Go to the B&H website and log into your account. Go to “Order History” to find your purchase.
- Select the Item: Choose the item(s) you wish to return from your order list.
- Choose a Reason: Select your reason for the return from the dropdown menu. This helps them improve their products.
- Generate the Label: B&H will provide a prepaid return shipping label for most eligible items. Print this label out.
- Pack the Item Securely: Put everything back in the original boxes, then pack that box into a shipping carton. Attach the label clearly.
- Ship It: Drop the package off at the designated carrier (usually UPS or FedEx). Keep your tracking number safe!
Understanding Restocking Fees
Most returns to B&H are free, but there are times when a restocking fee applies. This fee covers the cost of inspecting, repackaging, and reselling an opened item.
You can typically expect a restocking fee in these situations:
- Some specific product categories, like certain opened software or special order electronics.
- If the item is missing any parts or accessories.
- If the product shows excessive signs of use or is not in “like new” condition.
- For returns initiated after the 30-day period (if accepted at all).
The fee is usually a percentage of the product price. The exact amount should be listed on the product page or in the return instructions.
Refund Methods and Timing
Once B&H receives your return, their warehouse team will inspect it. This process usually takes 3-5 business days after the package arrives.
After approval, here’s how refunds are issued:
- Credit Card Purchases: The refund is issued to your original card. It can take 3-10 business days for your bank to post it after B&H processes it.
- PayPal Purchases: The refund goes back to your PayPal balance.
- B&H Gift Card or Store Credit: The refund is reissued as store credit, which is usually available immediately.
You will recieve an email confirmation once the refund has been processed. If it’s been more than 10 business days since B&H approved your return and you don’t see the refund, contact your bank first, then B&H.
Exchanging an Item
If you need a different size, color, or model, an exchange is often the fastest route. The best way to handle an exchange is to:
- Initiate a return for the item you don’t want.
- Place a new order for the correct item. This ensures you get the new item shipped quickly, without waiting for the return to be fully processed.
- Once your return is received and inspected, you’ll get your refund for the original item.
This method prevents you from being without an item and guarantees you get the product you need.
Returning Defective or Damaged Items
If your item arrives dead on arrival (DOA) or is damaged, the process is slightly different. You should contact B&H Customer Service right away—within the first few days of receipt.
They will likely issue a Return Merchandise Authorization (RMA) number and provide special instructions. For defective gear, you may have the option for an advance replacement in some cases, where they ship the new item once the return is in transit.
Always save all packaging if you suspect damage, as the carrier may need to inspect it.
International Returns
If you are located outside the United States, the return process involves more steps. You are still generally subject to the 30-day return window, but you are responsible for:
- All shipping costs back to B&H.
- Any customs duties or taxes incurred on the return.
- Ensuring the item clears customs.
It is highly recommended to contact B&H international customer service before sending anything back. They can guide you through the correct paperwork and procedures to avoid problems.
In-Store Returns vs. Online Returns
If you live near or are visiting New York City, you can return online purchases to the B&H SuperStore. This can speed up the refund process significantly.
Just bring the item in its complete, like-new condition with your packing slip or order number. The staff at the return desk will inspect it and can often issue your refund or store credit on the spot. Remember to bring the same payment card you used, if applicable.
Tips for a Smooth Return Experience
- Test Quickly: When you get a new piece of gear, test it thoroughly within the first week.
- Save Everything: Keep all boxes, bags, and little bits until you’re sure you’re keeping the item.
- Document: If you think an item is defective, take photos or videos as proof before you contact support.
- Read Product Notes: Always glance at the “Return Policy” section on the product page before adding to cart.
- Act Fast: Don’t let the 30-day window slip by. Mark your calendar if your worried you might forget.
Frequently Asked Questions (FAQ)
How long is the B&H return period?
The standard return period is 30 days from the date of delivery for most items.
Does B&H accept opened item returns?
Yes, they accept returns on opened items as long as they are in like-new condition with all original parts and packaging. Some exceptions, like software, apply.
Are there any restocking fees at B&H?
Sometimes. Restocking fees may apply to certain product categories or if an item is returned incomplete or not in like-new condition. Always check the product page.
How do I return something to B&H Photo?
The easiest way is through your online account. Go to “Order History,” select the item, and follow the prompts to generate a prepaid return label.
Can I return a B&H purchase to their store?
Yes, you can return online orders to the B&H SuperStore in New York City for faster processing, provided you have all original packaging.
What is B&H’s policy on returning cameras?
Cameras can be returned within 30 days. However, they check the shutter count. A significantly high count may result in a restocking fee or return refusal.
How long do B&H refunds take?
After they receive and inspect your return (3-5 business days), refunds are processed. Credit card refunds can take an additional 3-10 business days to appear on your statement.
Can I return software I bought from B&H?
If the software is still sealed in its original packaging, it can usually be returned. Once opened, most software is non-returnable.
Final Thoughts on the B&H Return Process
The B&H Photo Video return policy is customer-friendly, with a clear 30-day window and a structured process. The key to a hassle-free experience is understanding the condition requirements and acting promptly. By keeping all packaging and initiating returns through your online account, you can shop with confidence, knowing you have a solid safety net if your purchase isn’t quite right.
Remember, their customer service team is there to help. If you’re ever unsure about a return, reaching out to them directly is always a good step. They can provide specific guidance for your situation and ensure your return is handled correctly the first time.