If you’re thinking about buying gear from B&H Photo Video, understanding the B&H Video return policy is a smart first step. It gives you confidence to make a purchase, knowing you have options if something isn’t quite right. This guide will walk you through everything you need to know, from time limits to condition requirements, in simple, clear language.
We’ll cover the standard policy for most items, the important exceptions you must know about, and the exact steps to start a return. Whether you bought online or in the famous New York superstore, you’ll find the answers here. Let’s get started.
B&H Video Return Policy
The core B&H Video return policy is designed to be customer-friendly. For most items, you have a generous window to decide if you’re satisfied. However, the specifics can change depending on what you bought and when you bought it. Knowing the basic framework is key.
Here are the foundational rules that apply to most products:
- Return Window: Most items can be returned within 30 days from the date you received them.
- Condition Requirement: Items must be in like-new condition with all original packaging, accessories, manuals, and free gifts.
- Original Payment Method: Refunds are typically issued back to the original form of payment used for the purchase.
- Restocking Fees: Most items do not have a restocking fee, but there are critical exceptions (we’ll cover those next).
What Items Have Special Return Rules or Restrictions?
This is the most crucial part of the policy. B&H clearly lists products with modified return conditions. Always check the product page for specific “Return Policy” notes before you buy.
Opened Software, Movies, and Music
If you open the seal on software, DVDs, Blu-rays, or CDs, you generally cannot return it unless it’s defective. This is a standard rule across most retailers due to copyright and licensing concerns.
Computers, Drones, and Projectors
These high-value categories often have stricter rules. For example, many computers, tablets, and drones may have a 15% restocking fee if returned opened and in working condition. Always, always verify on the product listing.
Special Order and Clearance Items
Products marked as “Special Order” or “Clearance” are often labeled as non-returnable or final sale. This is usually stated prominently during checkout.
Damaged or Defective Items
If your item arrives damaged or is defective, contact B&H immediately. They will typically arrange a replacement or repair under warranty, which is different from a standard return. You usually won’t be responsible for return shipping in these cases.
Step-by-Step: How to Return an Item to B&H
Follow these steps to ensure your return process goes smoothly and your refund is processed quickly.
- Initiate Your Return Online: Log into your B&H account on their website. Go to “My Account” and find your order history. Select the item(s) you wish to return and follow the prompts to generate a Return Merchandise Authorization (RMA) number. You can also start this by calling their customer service.
- Pack the Item Securely: Place the item, along with every single original component (cables, batteries, manuals, boxes, etc.), back into its original packaging. Use a sturdy shipping box if the original box is not suitable for mailing.
- Include All Documentation: Print the RMA form provided and put it inside the package. It’s also a good idea to write the RMA number on the outside of the box.
- Ship the Package: Use a trackable shipping service (like UPS or FedEx) and keep your tracking number. B&H often provides a prepaid return label for standard returns, but not always—check your RMA instructions. If you are returning a large or heavy item, special arrangements might be needed.
- Wait for Processing: Once B&H receives your return, they will inspect it. After inspection is complete, they will process your refund. This can take several business days to appear on your credit card or bank statement.
Returning Items Bought In-Store
If you shopped at the B&H store in New York City, you can generally return items there as well. Bring the item in its complete, like-new condition, along with your original receipt or packing slip. The same time limits and condition rules apply. In-store returns are often the fastest way to get a refund.
Understanding Restocking Fees
A restocking fee is a percentage of the item’s price that is deducted from your refund. As mentioned, not all items have one. The fee is most commonly applied to opened electronics like computers, drones, and some professional video equipment. The goal is to cover the cost of inspecting, repackaging, and reselling an item that is no longer brand new. The exact percentage (often 15%) will be listed on the product page if it applies.
Return Shipping Costs: Who Pays?
For standard returns (where you simply changed your mind), the customer is usually responsible for return shipping costs. B&H will deduct this cost from your refund if they provide the label, or you will pay for it upfront at the carrier if you use your own label.
Key Exception: If the return is due to an error on B&H’s part (like they shipped the wrong item) or the item is defective, they will typically provide a prepaid return label at no cost to you.
International Returns
International customers face additional considerations. You are still subject to the same return timeframes and condition policies. However, you are responsible for all shipping costs, customs duties, and taxes associated with the return. It is highly recommended to contact B&H customer service before sending an international return to understand the full process and potential costs.
Exchanges vs. Returns
B&H generally handles exchanges as a return and a new purchase. The most efficient method is to return the original item for a refund and then place a new order for the item you want. This is often faster than waiting for a traditional exchange process. If you need help choosing a different product, their sales team is known for being very knowledgeable and can assist you.
Holiday and Extended Return Periods
B&H often offers an extended holiday return window for purchases made in November and December. For example, items bought during this period might be returnable until late January of the following year. The exact dates change each year, so check their website’s policy page during the holiday season for the current year’s guarantee.
Tips for a Smooth Return Experience
- Act Quickly: Don’t wait until day 29 to start your return. Give yourself plenty of time.
- Document Everything: Take photos of the item and how you packed it, especially for high-value gear. Keep your shipping receipt and tracking number safe.
- Read the Product Page Fine Print: Before buying, always scroll to the “Return Policy” section on the product page. It’s the most accurate info for that specific item.
- Keep Packaging: It’s a good habit to keep the box and packaging for expensive electronics for at least the return period, just in case.
- Contact Customer Service for Clarity: If you’re unsure about any part of the policy, a quick call or chat with B&H can clarify and save you hassle later. Their reps are usually very helpful.
What If You Miss the Return Window?
If the 30-day (or product-specific) return window has passed, B&H is not obligated to accept the return. However, it doesn’t hurt to contact customer service to explain your situation. In some cases, they may offer store credit or suggest repair options under the manufacturer’s warranty. But this is not guaranteed, so timing is critical.
Frequently Asked Questions (FAQ)
How long does it take to get a refund from B&H?
After B&H receives and inspects your return, it usually takes 3-5 business days for the refund to be processed. It can then take additional time for your bank or credit card company to post the refund to your account, sometimes up to 10 business days.
Can I return a camera I used on one shoot?
If it’s within the return window and the camera is in like-new condition with all packaging and accessories, yes. But if it shows signs of wear, has scratches, or is missing items, the return may be rejected or subject to a fee. The inspection is thorough.
What is B&H’s policy on returning opened electronics?
Many opened electronics can be returned, but some, like computers and drones, may have a restocking fee. Items like opened software or media are non-returnable. Always check the specific policy on the product page before opening the box if you’re unsure.
Does B&H accept returns without the original box?
Having the original box is a key part of the “like-new condition” requirement. Returns without the original packaging are often accepted, but B&H may deduct a additional packaging fee from your refund. It’s always best to include everything.
Can I return a B&H purchase to an affiliate store?
No, B&H purchases cannot be returned to other retailers. You must return items directly to B&H either by mail or at their flagship store in New York City.
What if I recieved a gift from B&H that I want to return?
B&H has a gift return process. You’ll need the gift receipt or order number to start an return. Typically, refunds for gifts are issued as store credit, which you can use for a future purchase on their website.
Are there any items that cannot be returned at all?
Yes. Besides opened software/media, items like certain digital downloads, custom-configured computers, special order items, and some clearance gear are often marked as non-returnable. This is always disclosed before purchase.
Understanding the B&H Video return policy helps you shop with assurance. The key takeaways are to note the 30-day window, keep everything in like-new condition, and always double-check for product-specific rules. By following the steps outlined and paying attention to the details, you can handle any return smoothly and get back to finding the perfect gear for your needs.