B&h Return Policy

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If you’ve ever bought gear from B&H Photo Video, you might need to understand the B&H return policy. Knowing the rules can save you time and ensure a smooth process if something isn’t right.

This guide breaks down everything you need to know. We’ll cover return windows, condition rules, and how to start a return. You’ll also learn about exceptions for special items and how to get your refund.

B&H Return Policy

The core B&H return policy gives you 30 days to send most items back. The clock starts from the day you receive your order. Items must be in like-new condition with all original packaging and accessories.

This policy is designed to be fair for both customers and the company. It allows you to test your gear while protecting B&H from used or damaged returns. Always check your receipt or the product page for any specific notes, as some things have different rules.

Standard Return Timeframe: The 30-Day Window

For most purchases, you have a full 30 days to decide if you want to keep it. This includes cameras, lenses, computers, and many other electronics. It’s a generous window compared to some retailers.

Don’t wait until the last day, though. You need to initiate the return process within that 30-day period. The actual return shipment can be completed shortly after, as long as you’ve created the return authorization first.

Condition Requirements for Returns

To get a full refund, your item must be in resellable condition. B&H will inspect everything that comes back. Here’s what they look for:

  • Original Packaging: All boxes, inserts, foam, and plastic bags should be included.
  • All Accessories: Cables, chargers, manuals, straps, and any free bundled items.
  • No Signs of Use: The item itself should not have scratches, marks, or wear. It should look like it just came from the factory.
  • Software & Licenses: If software was included, the license key must be unopened and unused.

If an item shows wear, B&H may deduct a restocking fee from your refund. In some cases, they might even refuse the return entirely.

How to Start a Return with B&H

You can’t just ship an item back. You must get a Return Merchandise Authorization (RMA) number first. Here are the steps:

  1. Log into your B&H account on their website.
  2. Go to “Order History” and find the order containing the item.
  3. Click “Return Item” and follow the prompts to select your reason.
  4. Review and submit the request. You’ll get an RMA number via email.
  5. Print the provided return label and packing slip.
  6. Pack the item securely with all its parts, attach the label, and ship it.

You can also start a return by calling their customer service. Have your order number ready. The phone method can be helpful if you’re having trouble online or have a complex situation.

Understanding Restocking Fees

Most returns to B&H are free, but not all. A restocking fee is a percentage of the item’s price that B&H keeps to cover handling and the loss of value. You might encounter one in these situations:

  • The item is not in its original condition (even if it works).
  • You are returning a specially ordered product.
  • The product is from a category with a stated fee, like some software or clearance items.

The fee is typically 15-20%, but it can vary. Always check the product page before buying, especially for open-box or special order gear. The details will be listed there.

Return Exceptions and Special Rules

Not every product follows the standard 30-day rule. B&H has specific policies for certain categories. It’s crucial to check these before you buy, as they are often non-negotiable.

Software, Movies, and Music

Once you open the seal on software, a movie, or music, you generally cannot return it. This is for copyright and licensing reasons. If the seal is broken, the sale is final. An unopened item can usually be returned within 30 days.

Computers, Tablets, and Drones

These items have very strict condition rules. Even a single scratch or the removal of a factory screen protector can result in a fee or denial. For drones, local laws and flight logs may be checked. Make sure you understand these terms before you start setting up a new laptop or flying a drone.

Special Orders and Used Gear

Items marked as “Special Order” may not be returnable at all, or may have a significant restocking fee. Used gear from the B&H Used Department has its own, often shorter, return window (sometimes 14 days). The condition requirements for used gear returns are also very specific.

Holiday Return Period

During the winter holidays, B&H often extends its return window. Purchases made in November or December might be eligible for return until January 31st of the following year. This is not guaranteed every year, so you should verify the current holiday policy on their website when shopping during that season.

Refund Methods and Timing

Once B&H receives and inspects your return, they will process your refund. The timing depends on how you paid and how fast the inspection goes.

  • Credit/Debit Card: Refunds are issued to the original card. It usually takes 3-5 business days after inspection for the credit to appear on your statement.
  • PayPal: The refund goes back to your PayPal balance. This is often one of the fastest methods.
  • B&H Gift Card/Store Credit: If you used a gift card, the refund will go back to a new gift card. This is usually processed quickly.
  • Check/Money Order: If you paid by check, you may have to wait for the original payment to clear before a refund check is issued, which can take several weeks.

You will recieve an email notification when your refund is initiated. Remember, your bank might then take a few extra days to post it.

International Returns and Shipping

If you are outside the United States, the return process is more complex. You are responsible for all shipping costs, duties, and taxes for the return shipment. The 30-day window still applies, but the transit time counts against you.

It’s highly recommended to contact B&H customer service before initiating an international return. They can guide you on the correct customs paperwork to avoid delays or extra charges at the border. Without the right forms, your return package could get stuck.

Exchanges vs. Returns

B&H generally handles exchanges as a return and a new purchase. Here’s the simplest way to do it:

  1. Return the original item for a refund following the standard process.
  2. Once the return is initiated (or the refund is issued), place a new order for the item you want.

This ensures you get the correct item quickly and secures your refund for the first one. Trying to do a direct exchange can sometimes take much longer, as the warehouse needs to recieve the original item first before shipping the new one.

What to Do If Your Return is Denied

If B&H denies your return or charges a restocking fee you disagree with, don’t panic. You have a few options:

  • Contact Customer Service: Politely explain your perspective. Sometimes a supervisor can review the case, especially if you have photos of the item’s condition when packed.
  • Check Your Documentation: Refer to the exact policy listed on the product page at the time of your purchase. This is your best evidence.
  • Credit Card Dispute: As a last resort, you can contact your credit card company to dispute the charge. This should only be done if you believe B&H is not honoring its stated policy. Be prepared to provide all your communication and documentation.

Tips for a Hassle-Free B&H Return

Follow these tips to make sure your return goes smoothly:

  • Save Everything: Keep all boxes, bags, and little bits of plastic until you’re sure you’re keeping the item.
  • Test Quickly: Don’t wait three weeks to unbox your new camera. Test it within the first few days to identify any problems early.
  • Initiate Early: Start the online return process on day 29 if your on the fence. It gives you a few extra days to actually ship it.
  • Pack Well: Use a sturdy box and plenty of cushioning. The item must arrive back at B&H in the same condition it left you.
  • Get a Drop-Off Receipt: When you hand the package to UPS or USPS, get a receipt with the tracking number. This is your proof of shipment.

Frequently Asked Questions (FAQ)

How long is the B&H return period?

For most new items, the B&H return period is 30 days from the delivery date. Some items, like used gear or special orders, have shorter windows or different rules.

Does B&H have a restocking fee?

Often, no. But B&H can charge a restocking fee if an item is not returned in like-new condition with all original parts. Some product categories automatically have a fee, so it’s important to check before you buy.

Can I return an opened item to B&H?

Yes, you can return opened items as long as they are in resellable condition. However, items with broken seals, like software and media, are almost always final sale once opened. For electronics, “opened but unused” is usually acceptable.

How do I get a return label from B&H?

You get a prepaid return label automatically when you initiate a return through your B&H online account. The label and instructions are provided in the RMA confirmation email. You just need to print it.

What is B&H’s holiday return policy?

B&H often extends returns for items purchased in late fall. For example, items bought in November or December might be returnable until January 31st. You should always confirm the exact dates on their website during the holiday season, as they can change.

Can I return a B&H item to a store?

B&H has a famous superstore in New York City. You can return online purchases at this physical location, which can speed up your refund. Bring your order confirmation, the item, and all its parts. Not all returns are eligible for in-store processing, so calling ahead is a good idea.

How long do B&H refunds take?

After B&H receives and inspects your return, a refund is typically issued within 3-5 business days. The time it takes for the money to appear in your account then depends on your bank or payment method, which can add another 3-10 business days.