If you’ve just received a new Aviator Nation hoodie or pair of joggers and they’re not quite right, you’ll want to understand the Aviator Nation return policy. Knowing the rules before you start the process makes everything smoother and helps you get the outcome you want, whether that’s an exchange or a refund.
This guide breaks down everything you need to know. We’ll cover the time limits, condition requirements, and the step-by-step process for sending items back. We’ll also look at some common exceptions and tips to ensure your return is accepted without any issues.
Aviator Nation Return Policy
The core Aviator Nation return policy is designed to be straightforward. They accept returns on most full-price items within 30 days of the delivery date. The items must be in their original, unworn condition with all tags still attached. This means you can try things on at home, but you cannot wear them out or remove the tags if you think you might send them back.
Once your return is received and inspected, Aviator Nation will issue a refund to your original payment method. It’s important to note that shipping charges are not refundable. Also, the process can take some time—typically, you’ll see the refund on your statement within 10-14 business days after they process your return.
What Items Are Eligible for Return?
Most items you buy from their online store or physical retail locations can be returned. This includes:
- T-shirts, tanks, and long sleeves
- Hoodies, sweatshirts, and crewnecks
- Joggers, leggings, and shorts
- Dresses and skirts
- Hats and beanies
- Bags and accessories
What Items Are Final Sale?
Certain items are marked as final sale and cannot be returned. This is a critical part of the policy to check before you buy. Final sale typically includes:
- Items purchased during a sale or promotion (unless otherwise stated)
- Gift cards
- Items marked “Final Sale” or “As-Is” on the product page or receipt
- Personalized or customized merchandise
- Swimwear with the hygiene liner removed
The 30-Day Window Explained
The 30-day clock starts on the day your order is delivered, not the day you placed it. It’s a good idea to initiate the return as soon as you know something isn’t right. Don’t wait until the last minute, as processing delays can sometimes cause you to miss the deadline if you initiate on day 29 or 30.
How to Start a Return: A Step-by-Step Guide
Follow these steps carefully to ensure your return goes through without a hitch.
Step 1: Gather Your Information
You’ll need your order number and the email address used to place the order. This information is in your confirmation email. Having it ready speeds up the process.
Step 2: Initiate the Return Online
Go to the Aviator Nation website and find the “Returns & Exchanges” page, usually linked in the footer. Enter your order number and email address to access your order details. From there, you can select the items you wish to return.
Step 3: Choose Your Return Reason and Method
You’ll be asked to select a reason for the return (e.g., size, fit, style, etc.). Then, you’ll choose between a refund or an exchange, if exchanges are offered. The system will then generate a return authorization and a prepaid shipping label for you to print.
Step 4: Pack the Items Securely
Place the items in their original packaging if possible. If not, use a sturdy box or mailer. Make sure all original tags are attached and the items are clean and free of any odors or debris. Include any original packing slip or the new return slip if prompted.
Step 5: Attach the Label and Ship
Securely attach the printed return label to the outside of your package. Drop the package off at the designated carrier (usually USPS or UPS). Keep your tracking number! This is your proof that you shipped the return on time.
Step 6: Wait for Confirmation and Refund
Aviator Nation will send you an email once they receive your return. After inspection, they’ll process your refund. Remember, the refund can take 10-14 business days to appear in your account after processing.
Important Condition Requirements
The condition of your items is the most common reason a return might be denied. To avoid this, make sure you follow these guidelines closely.
Tags Must Be Attached
All original Aviator Nation tags, including the size and fabric tags, must be fixed to the garment. If you remove them, the item is considered worn and will likely be sent back to you.
Unworn and Unwashed
The item must show no signs of wear. This means no stains, no perfume or deodorant marks, no pet hair, and no wrinkles from being worn. It should look exactly as it did when you took it out of the original packaging.
Original Packaging
While not always strictly required, using the original polybag or box is highly recommended. It shows you took care with the item. If you no longer have it, use a clean, neutral package.
Exchanges vs. Refunds
Understanding your options is key. Aviator Nation’s policy primarily facilitates refunds. Direct exchanges for a different size or color are not always automated through their online system.
The most reliable method for an exchange is to process a return for a refund and then place a new order for the item you want. This ensures you get the correct size or color before it sells out. If you’re unsure, you can contact their customer service team to see if a direct exchange is possible for your specific order, but be prepared for them to recommend the return/re-order method.
Returning In-Store Purchases
If you bought an item at an Aviator Nation brick-and-mortar store, you usually cannot return it by mail. You must bring it back to a retail location. The same 30-day and condition policies apply. Bring your original receipt or the credit card you used for the purchase. This is often the fastest way to get a refund or store credit.
International Returns
International returns are more complex. Customers outside the United States are typically responsible for all return shipping costs and any applicable customs duties or taxes. The return must still meet the 30-day and condition requirements. It’s best to contact their customer service directly before initiating an international return to understand the full cost and process.
What to Do If Your Return Is Denied
If Aviator Nation denies your return, they will usually send you an email explaining why. The most common reasons are: the return was received after the 30-day window, the item shows signs of wear, or tags were removed.
If you believe this was a mistake, you can reply to the email with your proof. Your shipping tracking number showing the delivery date to their warehouse is your best evidence for a timing dispute. For condition disputes, it’s harder, but you can politely ask for clarification or if there’s any compromise available, like store credit.
Tips for a Smooth Return Experience
- Act quickly. Don’t let the 30 days slip away.
- Film yourself opening the package if you’re buying a high-ticket item. This can provide evidence of condition upon arrival, though it’s not usually necessary.
- Always use the provided return label. Using your own method may void the return authorization.
- Keep all communication. Save your return confirmation emails and tracking information until the refund is complete.
- Inspect items immediately when they arrive. Try them on on a clean surface over your clothes to protect them.
FAQs About Aviator Nation Returns
How long does it take to get my refund?
After Aviator Nation receives and inspects your return, it takes about 10-14 business days for the refund to post to your original payment method. The initial processing time after they get the package can add a few more days.
Can I return sale items?
Generally, no. Items purchased during a sale or promotion are often considered final sale. Always check the product description page before buying a sale item, as it will usually state if returns are accepted.
What if I received a damaged or incorrect item?
This is handled separately from a standard return. Contact Aviator Nation customer service immediately via email with your order number and photos of the damage or the incorrect item you received. They will usually provide a prepaid label and send out the correct item quickly.
Does Aviator Nation offer free return shipping?
For standard returns within the U.S., they typically provide a prepaid return label. However, the cost of original shipping is not refunded, and for international orders or other situations, you may be responsible for return shipping fees.
Can I return a gift?
If you received an Aviator Nation item as a gift, you need the order number or a gift receipt to process a return. Without these, a return is usually not possible. If accepted, the refund will typically go back to the original form of payment used by the purchaser.
What is the policy on returning swimwear?
Swimwear can only be returned if the hygiene liner is fully intact and undisturbed. If it has been removed or tampered with, the item cannot be returned for health and safety reasons.
Final Thoughts on Navigating Their Policy
The Aviator Nation return policy is clear and fairly standard for a premium apparel brand. The key takeaways are timing and condition. Always act within 30 days of delivery and keep every item in pristine, tag-on state if your unsure about keeping it. By following the steps outlined here and paying attention to the details, you can handle your return confidently and get back to enjoying your perfect piece of California-inspired style.
Remember, when in doubt, the customer service team is there to help. A quick email with your specific question can often provide the clarity you need before you begin the process. With a little preparation, managing your return is simple and straightforward.