Buying new furniture is an exciting step in making your house feel more like a home. You spend time picking out the perfect sofa, the ideal dining set, or that beautiful bedroom suite that promises restful nights. But what happens when the item arrives and it just isn’t what you expected? Maybe the color looks different in your lighting, the dimensions feel off, or there’s a small flaw. Knowing the company’s return process before you buy can save you a lot of stress later on.
This is where getting familiar with the ashley furniture return policy becomes so important. It’s a common question for shoppers who want the peace of mind that comes with a flexible returns process. The policy is designed with specific guidelines to ensure a smooth experience, but like with any large purchase, understanding the details is key to a successful return or exchange.
What You Need to Know About the Ashley Furniture Return Policy
The core of the Ashley Furniture return policy centers on a 30-day window for most items. This means you have 30 days from the date your order is delivered to initiate a return or exchange. It’s a good idea to inspect your furniture thoroughly as soon as it arrives to make sure everything is to your liking and free of defects. This 30-day period gives you a reasonable amount of time to decide if the piece is right for your space.
For a return to be accepted, the item generally needs to be in its original condition. This means it should be unused, unassembled, and in its original packaging. It can be tricky to keep all that packaging, especially for large items, but it’s a crucial step for a hassle-free return. Having the original packaging helps protect the item during its journey back to the warehouse and is often a requirement for the return to be processed.
Items That Have Special Considerations
Not all furniture is created equal, and the return policy reflects that. While standard furniture and decor fall under the 30-day rule, there are important exceptions. Mattresses and adjustable foundations, for instance, typically have their own specific return guidelines, which may involve different timeframes or restocking fees. It’s always best to check the product details at the time of purchase for these specific items.
Another key category to be aware of is custom orders and “Final Sale” items. If you ordered a piece with a specific fabric, finish, or modification, it is likely considered a custom order. These are often made just for you and cannot be resold, so they are usually not eligible for return. Similarly, items marked as “Final Sale” or “As-Is” are sold at a deep discount precisely because they are not returnable. Always double-check the product listing for these designations before completing your purchase.
The Step-by-Step Guide to Initiating a Return
If you find yourself needing to return an item, following the correct steps will make the process much smoother. First, you’ll need to contact Ashley Furniture directly to start the process. You can typically do this by calling their customer service number or by visiting the “Order Status & Returns” section on their website. Have your original sales receipt or order number ready, as this will be essential.
Once you’ve initiated the return, you will receive instructions on how to proceed. For larger items, Ashley Furniture will often arrange for a pickup from your home, which is a significant convenience. For smaller items, you might be responsible for shipping the product back to a specified address. The company will guide you through the specific logistics based on the item you are returning and your location.
Understanding Restocking Fees and Return Costs
A common question about any furniture return policy involves cost. With Ashley Furniture, if you are returning an item simply because you changed your mind, and it is not defective or damaged, a restocking fee may apply. This fee is often a percentage of the item’s price and helps cover the cost of processing the return and preparing the item for resale. The specific percentage can vary, so it’s another good detail to confirm when you initiate your return.
In cases where the item is defective, damaged upon arrival, or if the wrong item was shipped, the return process is usually handled differently. In these situations, restocking fees are typically waived, and the company will cover the cost of return shipping. This is why it’s so important to inspect your furniture immediately upon delivery and report any issues right away.
Exchanging an Item for Something Different
Sometimes, a return isn’t what you want; you’d rather exchange the item for a different color, style, or model. Ashley Furniture generally accommodates exchanges within the same 30-day return window. The process for an exchange is very similar to a standard return. You will need to contact customer service to arrange the return of the original item and place a new order for the piece you want.
It’s helpful to know that an exchange is often treated as a return and a new purchase. This means any price differences, along with applicable taxes and delivery charges, will apply. If you are exchanging for a more expensive item, you will pay the difference. If you are exchanging for a less expensive piece, you will typically receive a refund for the price difference, minus any applicable restocking fees from the original return.
Helpful Tips for a Smooth Furniture Return
A little preparation can go a long way in ensuring your return is processed without a hitch. Always save your original receipt and any order confirmation emails. Keep all the packaging, including boxes, foam, and protective wraps, for at least the first 30 days after delivery. Take pictures of the item as you unbox it, especially if you notice any damage or defects. This provides clear evidence if you need to file a claim.
Finally, don’t hesitate to ask questions. If any part of the policy is unclear, reach out to an Ashley Furniture representative before you finalize your purchase. They can provide the most current information regarding returns for the specific items you’re interested in.
Navigating a furniture return doesn’t have to be a daunting task. By understanding the key points of the policy—the 30-day window, the condition requirements, and the exceptions for custom orders—you can shop with greater confidence. Knowing the process for returns and exchanges empowers you to make decisions that are right for your home, ensuring your furniture shopping experience is a positive one from start to finish.