Understanding the Aritzia return policy is key to a stress-free shopping experience. Whether you bought something online or in-store, knowing the rules helps you shop with confidence. This guide breaks down everything you need to know in simple terms.
We’ll cover return timeframes, what items can and cannot be returned, and how to process your return step-by-step. You’ll also learn about exchanges, refund methods, and some helpful tips to make the whole process smoother. Let’s get started.
Aritzia Return Policy
The core Aritzia return policy allows returns within 14 days of purchase for a full refund to your original payment method. For store credit or an exchange, you have 30 days from the purchase date. It’s important to note that all items must be in new, unworn, and unwashed condition with original tags attached.
Receipts are required for all returns. For in-store purchases, you can use the original receipt or the credit card used for the purchase. For online orders, your packing slip or order confirmation email serves as your receipt.
Key Points to Remember
- 14 days for a refund to your original payment.
- 30 days for store credit or an exchange.
- Items must be new with tags attached.
- A receipt or proof of purchase is mandatory.
- Final sale items cannot be returned.
What Items Are Final Sale?
Certain items at Aritzia are marked as final sale and cannot be returned or exchanged. This is a crucial part of the policy to understand before you buy. Always check the product description or the tag for a final sale notice.
- Swimwear (if the hygiene liner is removed).
- Bodysuits and intimates.
- Face masks and certain accessories.
- Items purchased during major sale events (often clearly marked).
- Personalized or altered items.
- Gift cards.
Condition of Returned Items
Your item must be in its original state. This means no signs of wear, no perfume or deodorant marks, and no damage. The original tags should be securely attached. If an item is returned in unacceptable condition, Aritzia may refuse the return or issue store credit instead of a refund.
How to Return an Online Purchase
Returning something you bought from the Aritzia website is straightforward. You have two main options: returning by mail or returning in-store. The process is slightly different for each.
Option 1: Return by Mail
This is a good option if you don’t live near an Aritzia store. Follow these steps:
- Log into your Aritzia account on their website.
- Go to “My Orders” and select the item(s) you wish to return.
- Initiate the return and print the provided prepaid return label.
- Pack the item securely in its original packaging, if possible. Include the packing slip.
- Attach the return label to the outside of the box.
- Drop the package at a designated carrier location (like UPS).
Once the return is received and inspected, your refund will be processed. This can take up to 10 business days to appear on your statement. Remember, mail returns must be initiated within 30 days of the delivery date.
Option 2: Return In-Store
This is often the fastest method. You can return online purchases to any Aritzia boutique in your country.
- Bring the item you want to return in its original condition.
- Bring your packing slip or order confirmation email.
- Bring the credit card used for the purchase, if you want a refund to that card.
- A store associate will process your return or exchange at the counter.
You’ll typically get your refund or exchange done right away. This is a great way to avoid shipping hassles and waiting for a refund to post.
How to Return an In-Store Purchase
The process for returning something you bought at a physical store is simple. You must return the item to an Aritzia store; they do not accept returns for in-store purchases by mail.
- Bring the item in new, unworn condition with all tags attached.
- Bring your original receipt. If you lost it, they may be able to look it up with the credit card you used.
- Visit any Aritzia store within the return window (14 days for refund, 30 days for credit).
- The staff will help you complete the return at the register.
If you don’t have the receipt or the original card, the store may offer you store credit at the current selling price, which could be lower than what you paid.
Understanding Refunds and Store Credit
Knowing how and when you’ll get your money back is important. The method and timing depend on how you return the item and when you initiate the return.
Refund to Original Payment
This is only available for returns made within 14 days of purchase. The refund will go back to the credit card, debit card, or PayPal account you used. Processing times vary:
- In-store returns: Refunds are usually instant but may take 3-5 business days to show on your account.
- Online mail returns: After the warehouse receives the item, it takes 7-10 business days for the refund to appear.
Store Credit (Aritzia Gift Card)
If you return an item between 15 and 30 days after purchase, you will receive store credit in the form of an electronic Aritzia Gift Card. This credit does not expire and can be used online or in stores. It’s a good option if you shop at Aritzia frequently.
The Exchange Process
Exchanges are a great option if you found something you like better or need a different size or color. You have 30 days from the purchase date to make an exchange.
How to Exchange an Item
- Ensure the item you are exchanging is in new condition with tags.
- Bring it to any Aritzia store with your receipt.
- Choose the new item you want.
- The associate will process the swap. If the new item costs more, you’ll pay the difference. If it costs less, you’ll get the difference back as store credit.
Currently, Aritzia does not offer direct exchanges by mail. For online orders, you would need to process a return and then place a new order for the desired item.
Special Circumstances and Exceptions
Sometimes, situations aren’t straightforward. Here’s what you need to know about gifts, international returns, and sale items.
Returning a Gift
If you received an Aritzia item as a gift, you can return it. You’ll need the gift receipt. Without a gift receipt, returns are generally not accepted. With a gift receipt, you can return the item within 30 days for store credit only. The credit will be issued for the item’s value at the time of the return, which might be different from the purchase price.
International Returns
If you ordered from Aritzia to a country outside their main markets (like the US and Canada), return policies may differ. Often, international returns are not accepted by mail. You typically must return the item to a store in the country where it was purchased. Check the website for your specific country’s policy before ordering.
Sale Item Returns
Items purchased during a sale are often final sale. This is usually clearly marked on the product page or in your cart. If a sale item is not marked final sale, it can be returned within the standard 14/30-day windows. Always double-check before buying during a big sale event.
Tips for a Smooth Return Experience
A little preparation can make your return quick and easy. Here are some practical tips based on common customer experiences.
- Keep your receipts. Take a photo of them if your prone to losing paper.
- Leave the tags on until you’re sure you’re keeping the item.
- Try on items carefully over clean surfaces to avoid any marks or scuffs.
- If returning by mail, use a trackable shipping service and keep your drop-off receipt until the refund posts.
- For online returns, initiate the process as soon as you decide you don’t want the item to stay within the window.
- Check the final sale list on the website if you’re unsure about an item’s return eligibility.
Common Questions (FAQ)
How long does it take to get a refund from Aritzia?
For in-store returns, refunds are processed immediately but may take 3-5 business days to appear on your bank statement. For mail returns, it can take 10-15 business days from the day you drop off the package until the refund shows in your account.
Can I return something without the tag?
No, Aritzia requires all original tags to be attached for a return. If the tag is removed, the item is considered worn and cannot be returned.
What is Aritzia’s return policy for online orders?
The Aritzia return policy for online orders follows the same 14-day refund and 30-day store credit rules. You can return by mail with a prepaid label or take your online order to any store for a faster process.
Does Aritzia accept returns in any store?
Yes, you can return online purchases to any Aritzia boutique in the same country. For in-store purchases, you should return to any store, though it’s easiest at the location where you bought it if you have issues with your receipt.
Can I return a bodysuit or swimsuit?
Bodysuits and swimwear are typically final sale, especially if the hygiene liner or protective sticker is removed. If the liner is intact and tags are on, you may be able to return it, but it’s best to check with store staff first as policies can be strict.
What if I missed the 30-day return window?
After 30 days, Aritzia does not accept returns or exchanges. Your only option would be to contact customer service, but they are not obligated to help after the window has closed.
How does Aritzia’s exchange policy work?
You can exchange an item within 30 days for store credit or a different product. Exchanges are generally done in-store. For online orders, you need to return the original item and then purchase the new item separately.
Final Thoughts
The Aritzia return policy is designed to be clear, but it does require you to pay attention to deadlines and item conditions. The 14-day window for cash refunds is shorter than many retailers, so it’s important to decide quickly on your purchases.
Always keep your receipts and tags on the items until your certain you’ll keep them. When in doubt, returning in-store is often the most reliable and fastest method. By understanding these guidelines, you can shop at Aritzia knowing exactly what to expect if something doesn’t work out.
Remember, final sale means final, so review your cart carefully during checkout. With this knowledge, you can enjoy your Aritzia finds or handle returns without any unexpected surprises.