We’ve all been there. You order a beautiful piece from Aritzia, eagerly awaiting its arrival, only to find that the fit isn’t quite right or the color looks different in person. It’s a common part of the online shopping experience, and knowing the rules of the game can make all the difference. Having a clear grasp of the Aritzia return policy before you click “add to cart” is the secret to shopping with confidence and peace of mind.
Navigating store policies can sometimes feel like deciphering a secret code, but it doesn’t have to be stressful. Whether you’re a long-time devotee of the brand or a new shopper curious about their practices, this guide will walk you through everything you need to know. We’ll break down the timelines, conditions, and simple steps to ensure your returns and exchanges are as smooth as possible.
What You Need to Know About the Aritzia Return Policy
At its core, the Aritzia return policy is designed to be straightforward, but it does have some important specifics. The most critical element is the timeframe. For most items, you have 14 days from the date you receive your order to initiate a return. This window is fairly standard but moves quickly, so it’s a good idea to try on your purchases as soon as they arrive.
It’s also essential to understand that Aritzia’s policy distinguishes between returns for a refund and exchanges. A full refund is typically issued to your original payment method, while store credit is another common outcome, especially if you’re outside the 14-day window or missing some tags. All items must be in their original, unworn condition with all tags attached. This means no deodorant stains, snags, or removed labels—the garment should look just as it did when it first came out of the packaging.
Items That Are Final Sale
This is perhaps the most important section to read carefully. Not everything from Aritzia can be sent back. Certain items are marked as final sale, which means they are ineligible for return or exchange. Typically, this category includes:
- Face masks and related accessories.
- Items that have been altered.
- Swimwear with the hygiene liner removed.
- Gift cards and e-gift cards.
- Any item that has been clearly marked down as “Final Sale” at the time of purchase.
Always double-check your cart before checking out to ensure you’re comfortable with the status of each item. Shopping during major sales events can be exciting, but it often comes with more final sale items, so a little extra caution is advised.
How to Return an Online Purchase
Returning an item you bought online is a relatively simple process. You have two main options: by mail or in-store. The easiest way to start is through your Aritzia account on their website or app. Navigate to your order history, select the item you wish to return, and follow the prompts to generate a return label. You’ll then pack the item in its original packaging, attach the label, and drop it off at the designated carrier.
Remember that return shipping fees may apply when you use the mail-in option. Many shoppers find that returning an item in person at any Aritzia boutique is the fastest method. You can speak directly with a concierge, and if the return is accepted, the refund or exchange is processed on the spot. Just don’t forget to bring your original order confirmation email or the packing slip!
Making an In-Store Return
Walking into an Aritzia store for a return is often the most efficient route. The associates are generally helpful and can quickly assess the item and process your request. The same rules apply: the 14-day window and the original condition with tags are mandatory. Bringing your ID is also a good idea, as some stores may require it for processing returns.
One of the biggest benefits of an in-store return is the immediate resolution. Instead of waiting for a package to be shipped and processed, you can walk out with a refund on your card, store credit, or a new item you love. It’s a great way to solve the problem instantly and perhaps even find a better alternative right there in the store.
What About Exchanges?
If you love an item but need a different size or color, an exchange is usually a simple process. Exchanges are generally subject to the same 14-day policy and condition requirements as returns. The easiest way to handle an exchange is in-store, where you can physically swap the item for the correct variant.
For online exchanges, the process might involve returning the original item for a refund or store credit and then placing a new order for the desired size or color. While this can take a bit longer, it ensures you get exactly what you want. It’s always worth checking if the item is still in stock before you initiate the return to avoid disappointment.
Tips for a Hassle-Free Return Experience
A little preparation can make your return process incredibly smooth. Here are a few friendly tips to keep in mind:
- Act quickly: The 14-day clock starts ticking as soon as your package is delivered. Unbox and try on your new clothes within a day or two of arrival.
- Preserve the packaging: While you don’t need the original box, keeping the garment tags and any attached labels is non-negotiable.
- Keep your receipt handy: Whether it’s a digital copy in your email or the physical slip in the box, having your proof of purchase ready will speed things up immensely.
- When in doubt, ask: If you’re unsure about an item’s return eligibility, contact Aritzia Concierge before you make the purchase. They can provide clarity.
Navigating Store Credit and Refunds
If your return is accepted, you’ll typically receive your refund via your original payment method. It’s important to note that this can take several business days to appear on your statement, depending on your bank. In some cases, such as if you’re just outside the return window but the item is in perfect condition, you may be offered store credit instead.
While store credit isn’t cash, it’s a great opportunity to find something you truly love from Aritzia’s ever-changing collection. The credit is usually electronic and can be used online or in-store, giving you flexibility for a future purchase.
Knowing the ins and outs of the Aritzia return policy empowers you to shop smarter. By remembering the key points—the 14-day window, the importance of original condition with tags, and the final sale exceptions—you can enjoy the thrill of a new Aritzia purchase without the worry. Keep this guide handy for your next shopping spree, and you’ll be able to focus on what really matters: finding pieces that make you feel fantastic.